Who is Clearcover? The Future of Car Insurance, Powered by You. Clearcover is revolutionizing the industry, putting our customers in the driver's seat. Founded in 2016, Clearcover is built on a simple premise: provide affordable, hassle-free car insurance with one of the industry's fastest claims experiences. We challenge the status quo, redefining what it means to truly put the customer first. We're rapidly growing and recognized for it! Clearcover has been featured on the Inc. 5000 Fastest Growing Privately Held Companies list and the Deloitte Technology Fast 500™ list, raising over $560 million in funding to date. We've also been honored on Insurance Business America's Top Insurance Employers list and CNBC's World's Top Insurtech Companies, with Forbes naming us one of America's Best Insurance Companies in 2025. We've also been honored on Insurance Business America's Top Insurance Employers list and CNBC's World's Top Insurtech Companies, with Forbes naming us one of America's Best Insurance Companies in 2025. What is a Supervisor, Claims APD at Clearcover? As a Supervisor, Claims APD, you will be responsible for overseeing a team of claims liability claims professionals adjusters, ensuring efficient and effective handling of auto property damage claims while maintaining the highest standards of customer service. What will you do? - Oversee all claims activities with established claims policy and procedures. - Supervise a team of claims representatives, providing guidance, support, and training as needed. - Review and evaluate auto property damage claims to determine coverage, liability, and settlement options. - Monitor claim files to ensure accuracy, completeness, and compliance with company policies and procedures. - Identify and assess internal trends for efficiency gains and process improvement. - Handle escalated customer inquiries or complaints, resolving issues promptly and professionally. - Maintain a knowledge base of training materials, standard procedures, and shared partner guidelines. - Supports Clearcover quality assurance initiatives. - Provides in-depth reporting on claims metrics and communicates results to executive leadership. - Works with Legal Department on claims resolution strategies - Implements department vision and goals within their team. - Regularly tracks progress against departmental goals. - Coach team members on best practices related to customer interactions and efficiencies. - Audit calls to ensure consistency amongst team members in insurance knowledge and the customer experience. - Is accountable for team performance while keeping the team focused and motivated. What do you need? - Demonstrated understanding of auto claims operations, including the challenges and rewards of running a best-in-class auto claims organization. - Proven experience solving complex problems end to end. - Demonstrated track record of driving continuous improvement and supporting ongoing professional growth. - Experience operating with appropriate supervision while aligning work to company strategy and high-level goals. - Experience supporting department leadership through contributions to long-term strategy development and leadership decision making. - Proven experience serving as a trusted advisor and role model for team members and cross-functional partners. - Experience leading department-wide initiatives such as process improvements, automation efforts, or training and onboarding programs. Required Education and Experience: - Bachelor's Degree, or commensurate work experience - A minimum of 8-10 years experience in auto physical damage claims - A minimum of 3-5 years in Claims leadership experience at a personal auto carrier - Customer orientation and ability to adapt/respond to different types of individuals - Experience with claims related technology for national claims program - Active adjuster’s license (required) Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Work Environment: Remote

• Perform audits and quality assurance processes related to claims processing. • Prepare working papers, which record and summarize data in accordance with professional standards. • Organize and maintain audit support files, workpapers, and other relevant documentation. • Analyze healthcare claims data to identify patterns and anomalies. • Prepare detailed reports and dashboards for internal and client use. • Collaborate with cross-functional teams to implement data-driven solutions. • Ensure compliance with healthcare regulations and data privacy standards. • Work as an active team member during scheduled engagements and work collaboratively to achieve the goals of the team. • Provide feedback to the team lead on any issues identified during research or claims review.

About eCarsTrade eCarsTrade is digital car marketplace, serving professional buyers in more than 40 countries. Through our online auction platform, we offer over 15.000 vehicles per week, sourced from leading fleet owners, leasing and rental companies, as well as banks and dealerships. Over the last 3 years we have delivered a 50% YoY profitable growth, building a leading market position in Europe. About the Role We are looking for a rigorous, solutions-oriented Claims Officer to join our remote operations team. In this role, you will be the central point of contact for all customer and supplier claims in our vehicle remarketing business, from first contact through to resolution. You will combine technical automotive knowledge with a sharp eye for compliance and cost management, ensuring every case is handled fairly, efficiently, and within process. You will prioritize customer satisfaction by delivering empathetic, responsive service and maintaining a strong customer-oriented approach throughout the claims process. - Solid automotive technical knowledge - At least 2years' experienceinautomotive:claims management,sales,after-sales, or a similar role - Strong negotiation and communication skills - Detail-oriented, process-driven, and comfortable working autonomously - Experience liaising with suppliers and external partners - Comfortable in a fully remote setup with EU working hours - Englishrequired;additionalEU languages are a strong plus Customer Claims - Respond to all customer claims promptly and within defined SLAs - Analysecustomer profiles and claim history to assess context and validity - Ensure all claims are handled in line with Quality & Compliance standards - Review and verify client repair quotes using your own technical knowledge - Validate parts, repair methods, andidentifycompensation solutions - Check applicable manufacturer warranties and recall eligibility - Collaborate with Account Managers to ensure client-facing communication throughout the claim lifecycle - Monitor in-house repairs - Order parts and process customer refund requests Supplier Claims & Repair Coordination - Review and triage all incoming vehicles with reported damage or issues - Open supplier claims within required timelines; follow up and negotiate unsatisfactory decisions - Register cases and decide on repair actions in consultation with Account Managers - Arrange appointments and cost estimates with external workshops - Monitor repair progress (in-house and external) and ensure vehicles are released promptly - Handle complex status cases (e.g.vehicles reported stolen or under extended repair) - Source spare parts - Prepare internal repair quotes for supplier submission - Coordinate vehicle transport withlogisticsand parking teams - Monitor outstanding claims and ensuretimelyreceipt and processing of credit notes - Contractor agreement with hourly rate - Opportunity to work with a dynamic, international team - Full remote position (Monday-Friday 9-18)

Division or Field Office: Casualty Claims Division Department of Position: Home & Auto Liability Dept Work from: Home in Maryland or DC Salary Range: $56,367.00 - $90,040.00 * salary range is for this level and may vary based on actual level of role hired for *This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment. At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. Benefits That Go Beyond The Basics We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including: - Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work. - Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs. - Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service. - 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension. - Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave. - Career development. Including a tuition reimbursement program for higher education and industry designations. Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year. Position Summary Exercises independent discretion and judgement in claims handling involving complex liability issues, to include coverage issues and minor injury claims. - Candidate will primarily handle claims for MD and DC but could handle claims for other jurisdictions. - Preferred candidate will work remote and can live near MD or DC however, hiring manager will consider candidates that live in Northern VA and/or West Virginia or within surrounding areas. Duties and Responsibilities - Conducts investigations, evaluate and make recommendations regarding coverage and liability. - Sets and maintains reserves. Obtains documents to establish the value of claims and negotiates settlement or declines claim. - Documents files and submits final report. - Identifies subrogation opportunities and initiates appropriate action. - Negotiates with all parties, or their representatives, within designated authority. - Completes required training. - Trains and mentors. - Travel for training may be required. The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident. Capabilities - Values Diversity - Nimble Learning - Self-Development - Collaborates - Customer Focus - Cultivates Innovation - Information Management Skills - Instills Trust - Optimizes Work Processes (IC) - Job-Specific Knowledge - Ensures Accountability - Decision Quality Qualifications Minimum Educational and Experience Requirements - High school diploma or equivalent and two years of claims or customer service experience, preferably with casualty claims, required. - Equivalent educational experience will be considered. - Associate's or Bachelor's degree, preferred. Designations and/or Licenses - Appropriate license as required by state. Physical Requirements - Lifting/Moving 0-20 lbs; Occasional (<20%) - Lifting/Moving 20-50 lbs; Occasional (<20%) - Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%) - Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%) - Climbing/accessing heights; Rarely - Driving; Occasional (<20%) - Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)