Division or Field Office: Casualty Claims Division Department of Position: Home & Auto Liability Dept Work from: Home in Maryland or DC Salary Range: $56,367.00 - $90,040.00 * salary range is for this level and may vary based on actual level of role hired for *This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment. At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. Benefits That Go Beyond The Basics We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including: - Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work. - Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs. - Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service. - 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension. - Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave. - Career development. Including a tuition reimbursement program for higher education and industry designations. Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year. Position Summary Exercises independent discretion and judgement in claims handling involving complex liability issues, to include coverage issues and minor injury claims. - Candidate will primarily handle claims for MD and DC but could handle claims for other jurisdictions. - Preferred candidate will work remote and can live near MD or DC however, hiring manager will consider candidates that live in Northern VA and/or West Virginia or within surrounding areas. Duties and Responsibilities - Conducts investigations, evaluate and make recommendations regarding coverage and liability. - Sets and maintains reserves. Obtains documents to establish the value of claims and negotiates settlement or declines claim. - Documents files and submits final report. - Identifies subrogation opportunities and initiates appropriate action. - Negotiates with all parties, or their representatives, within designated authority. - Completes required training. - Trains and mentors. - Travel for training may be required. The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident. Capabilities - Values Diversity - Nimble Learning - Self-Development - Collaborates - Customer Focus - Cultivates Innovation - Information Management Skills - Instills Trust - Optimizes Work Processes (IC) - Job-Specific Knowledge - Ensures Accountability - Decision Quality Qualifications Minimum Educational and Experience Requirements - High school diploma or equivalent and two years of claims or customer service experience, preferably with casualty claims, required. - Equivalent educational experience will be considered. - Associate's or Bachelor's degree, preferred. Designations and/or Licenses - Appropriate license as required by state. Physical Requirements - Lifting/Moving 0-20 lbs; Occasional (<20%) - Lifting/Moving 20-50 lbs; Occasional (<20%) - Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%) - Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%) - Climbing/accessing heights; Rarely - Driving; Occasional (<20%) - Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)

Division or Field Office: Casualty Claims Division Department of Position: Home & Auto Liability Dept Work from: Remote Salary Range: $67,650.00 - $108,065.00 * salary range is for this level and may vary based on actual level of role hired for *This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment. At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. Benefits That Go Beyond The Basics We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including: - Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work. - Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs. - Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service. - 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension. - Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave. - Career development. Including a tuition reimbursement program for higher education and industry designations. Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year. Position Summary Exercises independent discretion and judgement in claims handling involving complex liability issues, to include coverage issues and minor injury claims. - This is a remote, work from home position in West Virginia - The ideal candidate can live in West Virginia, Southern, OH, Maryland/DC area and is able to travel to the Parkersburg Branch Office on occasion when needed. - The ideal candidate will have their West Virginia Adjusters license or must be willing to obtain a WV Adjusters license. Duties and Responsibilities - Conducts investigations, evaluate and make recommendations regarding coverage and liability. - Sets and maintains reserves. Obtains documents to establish the value of claims and negotiates settlement or declines claim. - Documents files and submits final report. - Identifies subrogation opportunities and initiates appropriate action. - Negotiates with all parties, or their representatives, within designated authority. - Completes required training. - Trains and mentors. - Travel for training may be required. The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished. This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident. Capabilities - Values Diversity - Nimble Learning - Self-Development - Collaborates - Customer Focus - Cultivates Innovation - Information Management Skills - Instills Trust - Optimizes Work Processes (IC) - Job-Specific Knowledge - Ensures Accountability - Decision Quality Qualifications Minimum Educational and Experience Requirements - High school diploma or equivalent and two years of claims or customer service experience, preferably with casualty claims, required. - Equivalent educational experience will be considered. - Associate's or Bachelor's degree, preferred. Designations and/or Licenses - Appropriate license as required by state. Physical Requirements - Lifting/Moving 0-20 lbs; Occasional (<20%) - Lifting/Moving 20-50 lbs; Occasional (<20%) - Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%) - Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%) - Climbing/accessing heights; Rarely - Driving; Occasional (<20%) - Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)

Company: ClaimsPro LP Expert en sinistre automobile - télétravail / Desktop Automobile Claims Adjuster - Remote (Laval, Québec) Expert en sinistre automobile interne Nous cherchons actuellement à ajouter un expert automobile à notre équipe (1 à 3 années d'expérience)! Pourquoi devriez-vous envisager une carrière avec IndemniPro? Nous sommes fiers de nos employés et cela montre : - Vous ferez partie d'une équipe de plus de 700 experts en sinistre indépendants à travers le Canada. - Votre carrière peut évoluer vers d’autres genres de réclamation, vers la gestion de succursales à travers le Canada ou vers de nouveaux rôles - le ciel est la limite. - Vous travaillerez sur le logiciel de pointe EspaceRéclamations, conçu par un expert pour les experts et maintenu moderne avec notre équipe interne de programmeurs et de développeurs. - Votre charge de travail est dirigée par des cadres supérieurs et des employés chargés du développement des affaires d'un océan à l'autre. - Vous aurez droit à une multitude d'avantages tels que le remboursement des frais d'études, le remboursement des frais annuels rattachés à vos permis d’expert, des programmes de mentorat et un régime d'assurance-maladie et dentaire à prestations flexibles qui vous permet de personnaliser votre couverture. - Opportunité d’obtenir votre permis d’expert en sinistre dans toutes les provinces canadiennes. - Si vous ne désirez pas travailler de la maison à temps plein, notre bureau local vous accueillera, vous fournira un bureau agréable, des collègues sympathiques et un endroit pour développer votre carrière. Avec plus de 90 succursales au Canada, IndemniPro est le plus important fournisseur de services de gestion de réclamations, d'un océan à l'autre. Nos professionnels en sinistres offrent un large éventail d'expertises dans de multiples disciplines et s'engagent à fournir un service de la plus haute qualité à nos clients. Visitez www.scm.ca ou www.claimspro.ca pour en savoir plus. Résumé du rôle: Nous cherchons présentement à ajouter un expert automobile à notre équipe des Comptes Nationaux ! Un permis d’expert en sinistre valide au Québec est requis (entreprise obligatoire). L'expert indépendant ajuste activement les sinistres tout en veillant à maximiser les opportunités de développement commercial. Pour réussir dans ce rôle, le candidat idéal doit avoir une formation/expérience dans les réclamations automobiles. La majeure partie du travail sera consacré à des dossiers automobiles pour un compte majeur (accidents, pertes totales & vols). Responsabilités: - Contact et suivi rapides avec les assurés et les réclamants. - Enquêter sur la cause et faire rapport aux clients avec des recommandations solides. - Tout au long du processus de réclamation, fournir un service à la clientèle de haut niveau aux clients et aux assurés. - Exécuter les tâches qui lui sont confiées conformément aux normes de travail, politiques et procédures établies. Compétences requises pour réussir: - Proactif dans la recherche de résolutions, avec un sentiment d'urgence et de réactivité. - Compétences analytiques efficaces, y compris l'identification des dynamiques de cause à effet. - Capable de tirer des conclusions valables et de les communiquer efficacement. - Capacité à gérer la pression avec calme, en particulier lors de conflits et de situations difficiles. - Doit avoir des compétences relationnelles avec un parti pris pour établir des relations avec sa propre équipe et les parties prenantes des réclamations. - Maîtrise des ordinateurs et de la technologie actuelle - Compétences orales efficaces, y compris l'écoute, les entretiens, la négociation, etc.; Doit être capable de fléchir le style approprié au public. - Excellentes compétences en service à la clientèle et veille à ce que toutes les demandes soient traitées efficacement et en temps opportun. - Le bilinguisme (français et anglais) est un atout majeur dans le département des comptes nationaux. SCM Insurance Services et ses affiliés accueillent et encouragent les candidatures de personnes handicapées. Des aménagements sont disponibles sur demande pour les candidats tout au long du processus de recrutement et d'évaluation. Desktop Automobile Claims Adjuster We are currently looking to add an adjuster ( to 3 years' experience) to our team! Why should you consider a career with ClaimsPro? We are proud of our people, and it shows: - You will be part of a team of over 700 independent adjusters from across Canada. - Your career can grow into other lines of claims, branch management, across Canada into other branches, or new roles - the sky is the limit. - You will work on the industry-leading Claim Space software, designed by an adjuster for adjusters and kept modern with our in-house team of programmers and developers. - Your claims load is driven by senior executives and business development staff from coast to coast. - You will be entitled to a multitude of benefits such as education fee reimbursement, reimbursement of your annual license(s) renewal; mentorship programs and a flex-benefit health and dental plan that allows you to customize your coverage. - Opportunity for you to obtain your claims adjuster license in all Canadian provinces. - If you do not want to work from home, our local office will welcome you, provide you with a nice office, friendly coworkers, and a place to grow your career. With over 90 branches in Canada, ClaimsPro is the largest supplier of claims management services, coast to coast. Our claims professionals offer a broad range of expertise across multiple disciplines and are committed to providing the highest quality of service to our clients. Visit www.scm.ca or www.claimspro.ca to learn more. Role Summary: We are currently looking to add an automobile claims adjuster to our National Accounts team! A valid Quebec Claims Adjuster's license is required (commercial is mandatory). The Independent Adjuster actively adjusts claims while ensuring that business development opportunities are maximized. To be successful in this role, the ideal candidate will have training/experience in automobile. The majority of the work will be on automobile claims for a major account (accident, theft & total loss). Responsibilities: - Prompt contact and follow up with policy holders and claimants. - Investigate the cause and report to clients with solid recommendations. - Identify liability exposures, recommend reserves, recommend investigation required for exposure, prepare action plans, and negotiate fair and satisfactory settlements. - Throughout the claims process, provide high level of customer service to clients and the insured. - Perform duties assigned to him/her in compliance with established work standards, policies and procedures. Competencies Required to Succeed: - Proactive in finding resolutions, with sense of urgency and responsiveness. - Effective analytical skills including identification of cause-and-effect dynamics. - Able to draw valid conclusions and effectively communicate them. - Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner. - Ability to handle pressure with a calm demeanor, especially during conflict and difficult situations. - Must have people skills with bias towards building relationships with own team and claims stakeholders. - Proficient with computers and current technology - Effective written skills including grammar and those of a technical in nature. - Effective oral skills, including listening, interviewing, negotiating, etc.; Must be able to flex style appropriate to audience. - Excellent customer service skills and ensures that all inquiries are effectively dealt with in a timely manner. - Bilingualism (English & French) is a strong asset SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

• Evaluate auto claims involving injured parties and manage first party medical treatment to determine eligibility under a personal injury protection and/or medical payment benefits • Reviews claims to determine the nature of the medical loss and provides explanation of coverage • Researches policy contract and interprets policy language to make coverage decisions based on 1st party medical coverage • Assesses medical treatment, evaluates medical bills, and initiates or reviews potential fraud investigations • Interprets medical records regarding injuries and addresses ongoing and continuous treatment for claimant • Identifies claim exposures and establishes reserves or adjust reserves accordingly on assigned files • Ensures claim files are properly documented and correctly coded based on the policy • Documents all claim activity and workflow accurately throughout the life of the claim in accordance with standard operating procedures • Provides effective and timely communication to client, claimants, medical providers, attorney offices, and vendors • Negotiates resolution of claims and makes payments within authority