• Build and maintain up-to-date caregiver schedules across multiple counties • Respond quickly when someone cancels a shift or doesn’t clock in • Answer calls from clients and caregivers using the VoIP system • Update records and case notes in WellSky (we’ll train you for it) • Work with the ops team to flag issues and make sure staffing stays smooth • Conduct regular check-ins and evaluations with caregivers • Generate weekly reports and keep leadership in the loop

• Perform daily QA tasks (defect tracking, testing, test case design, etc.) • Perform functional testing • Create detailed, comprehensive, and well-structured reports about the anomalies found (or not) during the QA process. • Execute test cases, document results, update progress and track bugs. • Follow defined testing standards, methods, and procedures • Estimate, plan and coordinate testing activities when the team requires it. • Prioritize tests according to logical order and complexity. • Ability to manage multiple priorities. • Analyze requirements, specifications, and diagrams to determine testability. • Maintain constant communication with the QA team when campaigns involve tasks with dependencies on each other.

• Testing backend applications • Working with various tools for automation and testing

• Collaborate with engineering and product teams to develop a quality-focused culture and improve QA processes. • Plan and execute QA strategies, including manual and automated test cases, aligned with the software testing pyramid. • Lead end-to-end testing for cross-functional projects, applying exploratory and regression testing techniques. • Monitor, analyze, and report on QA KPIs to ensure product quality and identify improvement opportunities. • Proactively define and contribute to QA OKRs, leading initiatives to enhance processes and reduce bugs. • Drive quality activities across the product lifecycle, ensuring robust testing at every stage. • Implement and optimize CI/CD practices to streamline testing and delivery processes.