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Scheduler, QA Experience Required
Location
United States
Posted
61 days ago
Salary
0
Seniority
Senior
Job Description
Scheduler, QA Experience Required
ClearDesk
• Build and maintain up-to-date caregiver schedules across multiple counties • Respond quickly when someone cancels a shift or doesn’t clock in • Answer calls from clients and caregivers using the VoIP system • Update records and case notes in WellSky (we’ll train you for it) • Work with the ops team to flag issues and make sure staffing stays smooth • Conduct regular check-ins and evaluations with caregivers • Generate weekly reports and keep leadership in the loop
Job Requirements
- You’ve worked in scheduling before or think you can rock it (bonus points for healthcare or home care experience)
- You’re calm under pressure and naturally organized
- You love solving problems on the fly
- You’re comfortable with software systems and remote communication
- You’ve built strong relationships with stakeholders, becoming a trusted partner they can rely on
- You take initiative, but you’re also a great team player
- You are willing to work in a US timezone schedule
- You can secure the required technical setup, including:
- At least a 720p HD webcam
- A noise-canceling headset
- A primary internet connection of at least 25 Mbps
- A backup laptop, backup internet device, and backup power source
- A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
- A backup computer with at least Intel Core i3 and 4 GB RAM
Benefits
- We pay you fairly and on time
- We provide prepaid HMO coverage for your peace of mind
- We help you grow with tools, training, and honest feedback
- We celebrate your wins
- And above all, we actually care
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