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ClearDesk

We help small businesses leverage incredible outsourced talent. Clear Communication. Clear Savings.

Scheduler, QA Experience Required

Location

United States

Posted

61 days ago

Salary

0

Seniority

Senior

High SchoolExperience acceptedEnglishVoIP

Job Description

Scheduler, QA Experience Required

ClearDesk

• Build and maintain up-to-date caregiver schedules across multiple counties • Respond quickly when someone cancels a shift or doesn’t clock in • Answer calls from clients and caregivers using the VoIP system • Update records and case notes in WellSky (we’ll train you for it) • Work with the ops team to flag issues and make sure staffing stays smooth • Conduct regular check-ins and evaluations with caregivers • Generate weekly reports and keep leadership in the loop

Job Requirements

  • You’ve worked in scheduling before or think you can rock it (bonus points for healthcare or home care experience)
  • You’re calm under pressure and naturally organized
  • You love solving problems on the fly
  • You’re comfortable with software systems and remote communication
  • You’ve built strong relationships with stakeholders, becoming a trusted partner they can rely on
  • You take initiative, but you’re also a great team player
  • You are willing to work in a US timezone schedule
  • You can secure the required technical setup, including:
  • At least a 720p HD webcam
  • A noise-canceling headset
  • A primary internet connection of at least 25 Mbps
  • A backup laptop, backup internet device, and backup power source
  • A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
  • A backup computer with at least Intel Core i3 and 4 GB RAM

Benefits

  • We pay you fairly and on time
  • We provide prepaid HMO coverage for your peace of mind
  • We help you grow with tools, training, and honest feedback
  • We celebrate your wins
  • And above all, we actually care

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