• Independently manage complex repair issues. • Evaluate the quality and accuracy of claim handling and estimating work. • Exercise judgment and responsibility in support of customer experience and repair quality. • Serve as a liaison between shops, customers, and internal partners. • Identify trends and resolve escalated issues.

• Deliver analytics, reporting, and business insights to support operational and business decisions • Partner with stakeholders to gather and translate business requirements into analytic solutions • Develop and maintain dashboards, reports, and supporting documentation • Analyze and validate data to ensure accuracy, integrity, and relevance • Identify trends and communicate actionable insights in concise narratives tailored to non-technical audiences • Support ongoing improvements to reporting and analytics processes, including standardization, automation, and documentation

• Leads elicitation sessions with stakeholders to develop and articulate process flows, requirements, and rules, and prepare appropriate documentation. • Collaborates with subject matter experts to execute user acceptance testing and change management activities. • Solid experience in all phases of the software development lifecycle applying best practices and Agile software development methodologies and story card writing expertise. • Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives. • Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business. • Ability to perform development of test automation by designing and writing automated test scripts based on defined test cases, including the definition of test data for consumption by scripts during test execution. • Facilitates and optimizes work intake and prioritization process across WMS solutions while partnering with business partners, including engagement of teams on effort, impact and timeline. • Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely. • Develop and maintain PE scripts to support automation initiatives. • Capture and analyze performance metrics and transaction volumes to support performance testing. • Preparing results from performance test execution for management and stakeholder review. • Document requirements in JIRA and coordinate handoff to the testing team. • Train business users on new system features, workflows, and process changes. • Provide test and deployment support on site and virtually. • Manage Manhattan Linux platform for code deployments and logs extraction. • Demonstrates problem solving ability that allows for effective and timely resolution of system issues including but not limited to production outages. • Demonstrate knowledge of software development techniques, software languages, system integrations, and hardware/software platforms.

• Participate in digital transformation activities by developing bots and/or Low-Code applications on the Power Platform™. • Write technical documentation, in particular the design specification. • Develop efficient, well-structured, and maintainable bots/Low-Code applications. • Apply development best practices. • Support operational teams during testing and deployment phases and fix issues when necessary. • Ensure proper operation of Low-Code bots/applications in production. • Modify and improve Low-Code bots/applications in production. • Update development best practices and mentor less-experienced colleagues.