• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization • Assist the CEO in top strategic initiatives from sales to people management • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity • Actively pursue strategic and operational objectives • Ensure operational activities remain on time and within a defined budget • Track staffing requirements, helping to hire new employees as needed • Oversee accounts payable and accounts receivable departments • Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service • Partner with cross-functional support teams in improving the proprietary tools and systems • Conduct budget reviews and report cost plans to upper management

• Coordinate and manage the scheduling, dispatch, and tracking of drayage shipments from ports to warehouses, rail ramps, and final destinations. • Monitor and analyze dispatch operations to ensure optimal route and resource allocation. • Develop and maintain strong relationships with drivers, carriers, and port officials to ensure smooth operations. • Implement strategies to minimize costs and improve efficiency within the drayage operation. • Ensure compliance with all transportation laws, safety regulations, and company policies. • Resolve any issues related to shipments, including delays, damages, and discrepancies in a timely and effective manner. • Provide leadership, training, and support to other dispatch team members, promoting a positive and productive work environment. • Stay informed of industry trends, technologies, and best practices in drayage and logistics management. • Manage accounts and operate as the lead shipment point of contact for all matters. • Foster strong relationships with client contacts. • Negotiate to ensure the best costs and value to maximize profit. • Maintain strong relationships with clients and ensure their long-term satisfaction by providing solutions and support. • Collaborate with sales team to identify and grow opportunities or compete for new or lost opportunities. • Work together with sales team to ensure client satisfaction. • Assist with special projects as requested.

• If you’re interested in joining GFiber's Technical Operations Team but don't see an opportunity that you'd like to apply to, please send us your information and we'll keep you in mind when future roles become available!

• Gestión de CRM: Serás el guardián de la higiene de datos (Leads, Cuentas, Oportunidades) y crearás reportes/dashboards para la toma de decisiones. • Ejecución de Campañas: Coordinarás el despliegue de materiales y campañas en canales outbound y email. • Optimización del Lead Flow: Identificarás cuellos de botella entre marketing y ventas para proponer mejoras en los procesos. • Apoyo a Ventas: Asegurarás que el equipo comercial tenga todo lo necesario para mover el pipeline con precisión.