A global leader in hospitality technology for in-room entertainment, voice and internet solutions.
Junior Network Analyst – German
Location
India
Posted
58 days ago
Salary
0
Seniority
Junior
Job Description
Junior Network Analyst – German
GuestTek Interactive Entertainment Ltd.
• Taking calls from Hotel Guests and Hotel Staff Members. • Adhering to company policy on attendance and use of phone status buttons. • Addressing questions and concerns reported by callers. • Using internal software to create tickets according to Company standards and procedures. • Resolving tickets according to company policies. • Properly escalating tickets per company policy. • When requested, handling e-mail communication with the clients. • Provide exceptional customer service to callers. • Representing the company, showing a positive image to callers. • Following policies and procedures provided during training or supplied by Managers. • Meeting or exceeding the expected performance standards. • Working well with other GuestTek employees. • Attending additional training programs that will be provided and organized by the Company. • Other related duties as assigned.
Job Requirements
- Fluent in English (80% or higher) is a requirement.
- Fluency in Arabic, French, German, Spanish, or Turkish languages is an asset.
- Basic concepts of Windows, Apple and Android operating systems, and a comfort level of troubleshooting these topics patiently with a customer over the telephone.
- Exceptional Customer Service and communication skills.
- Scheduling flexibility (Availability to work either mornings, afternoons, or night shifts, and weekends).
- IT certifications will be an asset
Benefits
- Employees can work remotely
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