• Excellent communications and presentation skills • Skilled in negotiation and dealing with complaints. • Persistent and results-oriented. • Can Perform comprehensive market research, identifying potential customers, including client research and organizational mapping. • Encoding and maintaining all client information in the database. • Can actively offer and sell products to potential customers through telephone calls. • Manages and supervises a team of telesales representatives to meet the team targets • Motivates, coaches, and develops sales representatives to enhance staff knowledge and selling skills to meet or exceed individual sales target • Cultivates a professional working atmosphere that encourages career development and reduces staff attrition • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Hoolisofware, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. • Qualified leads from potential clients. • Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team • Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact • Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation • Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives • Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams • Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration • Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience.

Job Description Summary ‎ Remote Triage Nurse (RN) plays a vital role in healthcare settings, providing timely and efficient support to patients through remote communication channels. You will be responsible for gathering information from patients, conducting initial assessments, and making decisions regarding the appropriate level of care needed. Your ability to quickly and accurately identify urgent medical situations will be essential in ensuring the timely and appropriate treatment of patients‎ How will you make an impact & Requirements ‎ Millennium Job Description: ACO REMOTE TRIAGE NURSE Position Philosophy/Summary Millennium Physician Group Remote Triage Nurse (RN) plays a vital role in healthcare settings, providing timely and efficient support to patients through remote communication channels. You will be responsible for gathering information from patients, conducting initial assessments, and making decisions regarding the appropriate level of care needed. Your ability to quickly and accurately identify urgent medical situations will be essential in ensuring the timely and appropriate treatment of patients. Essential Duties and Responsibilities - Uphold and support the mission, objectives and policies of Millennium Physician Group. - Respond promptly to incoming calls - Triage the caller’s stated symptoms and provide assessment to determine the appropriate level of care required to safely meet the patient's medical needs (Emergent, urgent, non-urgent or home care setting) - When appropriate provide home care instructions using the approved, written guidelines as well as approved reference materials provided. - Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service. - Document patient encounters within the Electronic Medical Record utilizing the appropriate computer software in compliance with the approved policies and procedures. - Actively participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement and periodic performance/protocol evaluations and development. - Maintain current nursing licensure by completing applications for renewal in a timely manner and complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired or has been revoked for any reason. It is the nurse’s responsibility to notify their manager immediately if their license status changes. Failure to comply with requirement will result in suspension or termination of employment. - Maintain current nursing skills and knowledge base by completion of mandatory continuing education and other education provided by Manager. - Work their assigned rotating set schedule from 0800 to 2000 EST, to include every other weekend and /or holidays (see employee handbook for company approved holidays). Required Knowledge and Experience - Graduate of an accredited School of Nursing, Registered Nurse - Current Registered Nurse with Multi State License - Prefer minimum of 5+ years of recent clinical experience in critical care/ emergency and/or telephonic triage - Participation in continuing education program - Strong communication and interpersonal skills - Must be able to pass a basic test on the computer, clinical knowledge and typing skills. Knowledge and Abilities Communication Excellent organizational abilities and documentation skills. Must be logical and clearly expressed. An ability to establish and maintain effective working relationships with patients, physicians, coworkers, staff and medical service providers. Compassion - The responsibility to put a patient or person’s interests first, including the duty not to harm, deliver proper care, and maintain confidentiality. Compassionate and empathetic approach to patient care. Reasoning Ability: Must be capable of making independent nursing decisions. Must be able to work well under stress and relate to the patients, and members of the healthcare team in a tactful manner. Computer Skills: Must have adequate typing skills and basic computer skills. Proficiency with EMR systems and software applications, including Microsoft Office Suite. Advanced knowledge of Excel needed. Athena knowledge preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Remote Triage Nurse will be assigned a computer terminal and headset. The nurse must have good manual and finger dexterity, excellent verbal and written communication, hearing, visual acuity and color distinction. The nurse must sit in front of a computer screen for a prolonged period of time. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear and smell. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The nurse must sit in front of a computer screen for a prolonged period of time while wearing a headset.

Optimal Care is growing and proactively building our talent pipeline for future opportunities. While this role may not be immediately available, we invite you to submit your resume to this posting. A member of our Recruiting team will reach out as opportunities arise. Optimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. Exceptional Benefits: - Minimum of 3 Weeks Paid Time Off (PTO) - Company Vehicle Program - Flexible Work Schedule - Mentorship Culture - Medical, Dental, and Vision Insurance - 401(k) with Employer Match - Mileage Reimbursement - Cutting Edge Technology About the Role Imagine working only 26 weeks per year while earning a full-time salary. As a Hospice After Hours Registered Nurse, you'll work 7 consecutive nights (5pm-8am, Monday-Sunday), then enjoy 7 full days off - giving you half the year to spend with family, pursue passions, or simply recharge. No additional on-call requirements, no schedule surprises - just a predictable rotation that lets you plan your life with confidence. During your working weeks, you'll be the compassionate presence that patients and families need during their most vulnerable hours, providing critical skilled nursing care and emotional support to terminally ill patients. This specialized role is perfect for an experienced RN who thrives in autonomous settings, thinks critically under pressure, and finds deep fulfillment in hospice care while valuing an exceptional work-life balance. Here's what makes this role exceptional: - Predictable 7-on / 7-off rotation: Work Monday-Sunday nights (5pm-8am), then enjoy a full week completely off - Half the year off with full-time pay: Work only 26 weeks per year while earning a full-time salary - Start and finish at home: No commuting to an office - begin and end your on-call shifts from home - No additional on-call: Unlike many nursing roles, your schedule is set with no surprise call-ins or extended shifts - Optimized territories: Manageable drive times between patients ensure you can provide quality care without excessive travel - Work-life balance: Seven consecutive days off means genuine time to recharge, travel, pursue hobbies, or be fully present with family This schedule is designed for nurses who want to make a meaningful impact in hospice care while having dedicated, uninterrupted time for their personal lives. What You'll Do Provide Urgent Hospice Care - Respond promptly to after-hours patient and family needs with clinical expertise and compassion - Conduct admissions, routine visits, respite care, or continuous care as required - Assess and manage urgent symptoms including pain, anxiety, respiratory distress, and other comfort needs - Make critical clinical decisions independently while collaborating with on-call physicians and team members Deliver Expert Clinical Nursing - Perform comprehensive nursing assessments and continuously re-evaluate patient needs - Demonstrate proficiency in medication administration across all routes (IM, SQ, SL, TD, PO, enteral tube, IV) - Use durable medical equipment and devices safely and effectively - Provide skilled interventions requiring specialized nursing expertise - Perform phlebotomy with proper implementation of universal precautions Support Families Through Crisis - Provide appropriate support and guidance at time of death - Conduct bereavement assessments when requested - Offer reassurance and education to anxious families during nighttime hours - Help families navigate difficult decisions with empathy and clinical expertise Coordinate After-Hours Care - Verify and follow plans of care according to physician orders and IDG assessments - Communicate significant findings and changes to physicians, supervisors, and facility staff - Assist with hospital discharges to home or facility settings during evening/overnight hours - Supervise home health aide and LPN care delivery per organizational policy - Report unsafe conditions promptly to appropriate parties Maintain Clinical Excellence - Complete all documentation within 24 hours of visits - Document medication regimens and update profiles according to procedures - Ensure clinical notes reflect ongoing communication and care coordination - Demonstrate knowledge of Conditions of Participation and payor requirements - Maintain compliance with hospice regulatory standards What We're Looking For Required Qualifications - Graduate of an accredited Diploma, Associate, or Baccalaureate School of Nursing - Current Registered Nurse (RN) license in state of practice - Minimum 1 year of nursing experience in a clinical care setting - Reliable transportation with valid driver's license and automobile insurance - Ability to work evenings, nights, weekends, and holidays Preferred Qualifications - Bachelor of Science in Nursing (BSN) - Experience in hospice or home health environment - Previous after-hours or on-call experience Essential Skills and Competencies - Strong clinical assessment and critical thinking abilities - Excellent autonomous decision-making skills with good judgment - Emotional resilience and ability to support families facing end-of-life issues - Outstanding communication and crisis management skills - Comfort working independently during non-business hours - Ability to remain calm and focused in urgent or emotionally intense situations - Strong time management with ability to prioritize multiple urgent needs - Cultural sensitivity and respect for diverse beliefs about death and dying What Makes You Successful You're a confident, experienced RN who thrives working independently and making sound clinical decisions without immediate supervision. You understand that after-hours nursing requires a special combination of clinical expertise, emotional intelligence, and the ability to think on your feet. You're comfortable being the primary clinical resource for families during nights and weekends, providing not just skilled interventions but also reassurance and guidance. You can manage the emotional intensity of hospice work - including being present at time of death - while maintaining your own emotional wellbeing and professional boundaries. You're adaptable and unflappable, able to respond to urgent situations with calm competence. You understand that families remember the nurse who came in the middle of the night to help their loved one—your presence during these critical hours provides immeasurable comfort and peace of mind. Why Join Us? Exceptional Compensation and Benefits - Competitive base salary up to $90K (based on experience) - Full-time pay for 26 weeks of work - only work half the year - Comprehensive health benefits package - 401(k) retirement plan to secure your future - Predictable schedule with no surprise on-call requirements Work-Life Balance After-hours hospice nursing with our 7-on / 7-off schedule offers something rare in healthcare: work-life balance. You'll have seven full days off in a row every other week - enough time to truly disconnect, travel, manage personal commitments, or simply be present with loved ones without work interruptions. We provide comprehensive orientation including shadowing experienced after-hours nurses, 24/7 clinical support through our on-call system, and optimized territories that respect your time. You'll be part of a team that values your expertise and recognizes the critical nature of after-hours coverage. Professional Growth You'll practice nursing with autonomy, using the full scope of your clinical skills while making decisions that immediately impact patient comfort and family peace of mind. We support your continued development with ongoing education and clinical resources. Work Environment and Schedule The 7-on / 7-off Rotation You'll work seven consecutive nights (5pm-8am, Monday-Sunday), starting and finishing each shift from your home. During your on-call week, you'll travel to patient homes, assisted living facilities, and nursing homes within your optimized service area as needs arise. Our territories are designed with manageable drive times to ensure you can respond effectively without excessive travel burden. Then you'll enjoy seven full days completely off—no on-call, no interruptions, just dedicated personal time. The role requires flexibility during your working week to respond to emergent situations and changing patient needs. Physical demands include standing, walking, bending, and lifting up to 50 lbs with assistance. You may work independently for extended periods with 24/7 clinical support available via phone. Ready to Provide Critical After-Hours Care? If you're an experienced RN who excels at autonomous practice and wants to make a profound difference during patients' most vulnerable hours, we'd love to hear from you. Location - Office Location: Carmel, IN - Main Service Area: Marion, Hamilton, Madison, Hancock, Shelby, Johnson, Morgan, Henricks, Boone, and Clinton Hours - On call for 7 days, then off for the next 7 days - 5:00 pm - 8:00 am Monday through Sunday - Training takes place 8:00 am - 5:00 pm Monday through Friday for the first 2-4 weeks Pay Range $72,000—$78,000 USD Background Screening Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Employer Optimal Care is an equal-opportunity employer.

Job DetailsJob Location: Remote, RomaniaThis position is remote for people located strictly in Romania. Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa. Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including A.G. Adjustments, formed in 1974 and headquartered in Melville, NY D&S Global Solutions, formed in 1997 and fully remote ABC-Amega, formed in 1929 and headquartered in Buffalo, NY TranSubro, formed in 2012 and headquartered in Oceanside, NY DAL, formed in 1974 and headquartered in Clifton Heights, PA RCC. formed in 1970 and headquartered in Maple Grove, MN IRG, formed in 1997 and headquartered in Marlborough, MA Job Summary We are seeking a dedicated and detail-oriented Collection Representative to join our team. The ideal candidate will be responsible for managing and ensuring timely collection of outstanding debts and maintaining positive relationships with clients. This role requires negotiation skill, the use of different collection methods, dispute management, legal claims and the selective use of outside collection services.︋︀︍︃︅️︀︁︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎︋︀︍︃︅️︀︁︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎ QualificationsMandatory: Excellent verbal and written communication skills; Fluent in English and German (both spoken and written); Proficient in Microsoft Office and other PC skills; Experience in customer support/ call center; Ability to build rapport, ask questions, listen and redirect the conversations; Ability to adapt to new business opportunities, challenges and client demands; Ability to overcome objections, analyze responses and negotiate resolutions; Ability to work independently and manage multiple accounts effectively. Nice to have: Experience/ knowledge in customer service, 3rd party B2B collections; Experience with an automated telephone dialing system and collections database; Analytical thinking and problem-solving abilities. Responsibilities: Monitor outstanding accounts; Conduct collection calls and emails; Manage outbound calls; Negotiate payment plans; Resolve billing discrepancies; Maintain accurate records. Working hours: Monday-Friday, 09:00-18:00.