Hooli Software

• Create designs, concepts, and sample layouts (wireframes) based on knowledge of layout principles and esthetic design concepts • Work closely with Designers, QA and Engineering to implement new and improve upon existing • Work with usability researchers to establish critical goals or other key performance indicators (KPIs) and aide Customer in achieving those goals • Advocate customer needs/issues cross-departmentally – especially via Engineering and Product • Implement refined designs to improve the UX of the product • Program manage feature/customer escalations and support issues • Obtains approval of concept by Product Team and VP of Product for approval • Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.

• Excellent communications and presentation skills • Skilled in negotiation and dealing with complaints. • Persistent and results-oriented. • Can Perform comprehensive market research, identifying potential customers, including client research and organizational mapping. • Encoding and maintaining all client information in the database. • Can actively offer and sell products to potential customers through telephone calls. • Manages and supervises a team of telesales representatives to meet the team targets • Motivates, coaches, and develops sales representatives to enhance staff knowledge and selling skills to meet or exceed individual sales target • Cultivates a professional working atmosphere that encourages career development and reduces staff attrition • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Hoolisofware, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. • Qualified leads from potential clients. • Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team • Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact • Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation • Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives • Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams • Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration • Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience.

• Hooli Software currently hiring for Quality Assurance Analysts • Building cool, disruptive applications

• Translate user stories and business requirements into effective designs. • Design customer journey map, sitemap, wireframes, prototypes. • May ask to assist on other deliverables such as customer journey maps, social media content, mockup, etc. • Work with Visual Designers to evolve our brand identity style guide. • Help instill a human-centered and collaborative culture in the company.

• Oversee IT projects ensuring they are delivered on time and within scope • Collaborate with cross-functional teams to define project scope and objectives • Utilize appropriate tools to manage projects and track progress • Communicate effectively with all stakeholders to ensure alignment and mitigate risks

• Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf • Maintaining comprehensive and accurate records • Performing minor accounting duties • Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary • Answering phone calls in a polite and professional manner • Managing the executive’s calendar, including appointment setting and prioritizing urgent matters

• Build and set up new development tools and infrastructure. • Deploy product updates and fixes accurately, efficiently and securely. • Ensure systems are safe and secure against cybersecurity threats. • Work with Software Engineers to ensure that development follows established processes and works as intended. • Automate and improve development and release processes. • Build tools to reduce occurrences of errors and improve customer experience. • Investigate, identify and resolve technical issues. • Plan out projects and be involved in project management decisions. • Provide Level 2 technical support. • Develop software to integrate with internal back-end systems. • Perform root cause analysis for production issues. • Design procedures for system troubleshooting and maintenance.