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IT Support Associate
Location
Alabama + 29 moreAll locations: Alabama | Arizona | California | Colorado | District Of Columbia | Florida | Illinois | Louisiana | Maine | Nevada | New Jersey | New York | North Carolina | Ohio | Oklahoma | Oregon | Maryland | Massachusetts | Michigan | Minnesota | Missouri | Pennsylvania | Rhode Island | South Carolina | Tennessee | Texas | Utah | Virginia | Washington | Wisconsin
Posted
73 days ago
Salary
$69.6K - $78.3K / year
Seniority
Mid Level
Job Description
IT Support Associate
Nava
• Responsible for planning, managing, and directing all aspects of equipment and software onboarding of new hires at all levels (e.g., account creation, hardware delivery, information security training, etc) • Independently evaluates employee capabilities and needs with respect to training, researches, and provides direct training and support to employees who are unfamiliar with our core tools, core infrastructure, and hardware • Manages all aspects of technical offboarding (e.g., account deletion, suspension, data transfer, release or return of Nava equipment) for departing employees • Researches and recommends technical and non-technical solutions for IT challenges • Interfaces directly with external vendors on an as-needed basis to evaluate and support the purchase of tools or licenses for tools • Acts as the designated backup to the IT Director on necessary tasks (e.g., vendor management, strategic planning and discussion, etc) when the IT Director is unavailable • Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company • Evaluates and makes determinations in order to grant software licenses to new and existing employees • Maintains existing licenses and coordinates with Finance to procure and process invoices for software licenses • Evaluates and recommends actions for end user problems with hardware and software licenses • Procures new computers and other hardware for new employees, as well as longer-term employees whose hardware has issues • Researches and recommends actions to address end user issues with hardware as they arise • Ensures an appropriate inventory of computers, A/V equipment, and other devices that belong to Nava • Coordinates with vendors to assist with malfunctioning devices • Takes necessary action to wipe and assess returned devices when returned by users • Provides onsite A/V support for Nava events • Supports the A/V needs for teams as they conduct virtual and in-person events that can involve Nava employees or the general public • Evaluates and troubleshoots A/V matters • Review, evaluate, and make recommendations in connection with information technology emergency matters • Working with the IT Director to quickly and thoroughly respond to emergencies such as lost hardware or security breaches.
Job Requirements
- 1+ years of experience in IT support or tech-forward customer service support
- An adaptive, empathetic, collaborative, curious, and positive mindset
- Experience with organizational software administration (G Suite)
- Experience managing basic IT, e.g. A/V setup and configuration
- Highly organized, resourceful, reliable, and detail-oriented
- Ability to work independently and autonomously within a distributed team while soliciting feedback when necessary
- Ability to think strategically around trade-offs and short term vs. long term benefits
- Excellent written and verbal communication skills.
Benefits
- Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
- Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
- Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
- Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
- Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
- Parental leave — paid time off for new parents, plus weekly meals delivered to your home
- Wellness program — full platform offering physical, mental, & emotional health resources & support tools
- Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
- Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
- 401(k) match — Nava matches 4% of your salary to support your retirement savings plan
- Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
- Home office setup — company laptop & setup assistance provided via Staples for remote work needs
- Utility support — monthly reimbursement to help offset eligible home office utility expenses
- Learning opportunities — internal training programs and resources to help grow your professional skills
- Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs
- Referral bonus — get rewarded when you refer great people who join the Nava team
- Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
- Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
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