• Co-develop and implement regional strategies aligned with overall business objectives • Review, assess, and report out on regional operational metrics and take accountability for closing gaps when targets are missed and identify areas for improvement. • Partner with Regional Medical Director to make data-informed decisions regarding processes and operations to improve regional performance and patient experience across all interaction channels. • Manage the daily operations within the region to enhance efficiency and productivity. • Provide guidance, training and support to regional managers and other staff members • Oversee the hiring, training, and performance evaluations of regional staff, fostering a high-performance work culture. • Partner with the Sr. HRBP to identify and resolve performance issues within the team. • Identify challenges, analyze root causes, and implement effective solutions to resolve conflicts and improve team processes. • Drive innovation by identifying opportunities to enhance team efficiency, effectiveness, and productivity. • Ensure all team interactions align with Bicycle Health’s CICARE model for patient and employee engagement. • Build and empower a strong, inclusive multi-disciplinary team that delivers a best in class patient experience and stays focused on top operational priorities. • Co-own the regional P&L with Regional Medical Director in addition to all other regional business operations. • Prepare, manage, and approve budgets for the region, controlling costs and ensuring expenditures are within budget. • Allocate resources effectively to maximize productivity and profitability across the region • Build and maintain positive relationships with key stakeholders, including patients, customers, and partners, within the region. • Communicate effectively through storytelling to convey value proposition for patients and the business to engage key stakeholders to address current pain points and drive towards the company's mission. • Ensure all regional activities and operations adhere to company policies and procedures, as well as relevant local, state, and federal regulations. • Serve as the regional escalation point for questions or issues while working across Finance, People Ops, Partner Engagement, Product Management, and Engineering to ensure successful patient outcomes. • Serve as a liaison between regional offices and executive leadership, providing valuable market insights and facilitating alignment with organizational objectives. • Demonstrate a strong business sense and ability to incorporate and balance patient, business, and technical priorities to create desirable, viable, and feasible solutions.

• Incoming & Outbound Calls • Customer Service • Order Entry • Quality Assurance • Fraud Management • Audits • Confirmation Calls • Follow Up Calls • Upselling & Sales for additional commission opportunities! • Retention • Customer Escalations • Email Communications

• Track and manage software licenses, including renewals, expirations, and lifecycle milestones (end-of-support/end-of-life) • Maintain accurate records of software assets and licenses in asset management systems • Assist in monitoring license usage and identifying opportunities for optimization and cost savings • Support software audits by collecting documentation, tracking compliance, and coordinating with stakeholders • Collaborate with vendors (e.g., Microsoft, VMware) to support licensing needs, renewals, and basic inquiries • Process software and IT-related purchase requests, ensuring completeness and timely execution • Act as a liaison between IT, procurement, and requestors to support purchasing workflows • Assist with procure-to-pay (P2P) processes, including order tracking and documentation • Support IT budgeting activities by tracking spend and providing basic reporting • Conduct basic market research to support purchasing decisions and vendor selection

• Develop and implement strategic plans, in alignment with the company's objectives and vision, to drive operational excellence • Identify key performance indicators (KPIs) and establish targets to measure and monitor operational performance • Regularly evaluate operational processes, identify areas for improvement, and implement appropriate measures to optimize efficiency • Provide strong leadership, mentorship, and guidance to a diverse team of operational staff, fostering a culture of collaboration, accountability, and continuous improvement • Set clear expectations, define roles and responsibilities, and ensure effective communication and coordination within the operations department • Recruit, train, and develop talent, identifying skill gaps and providing opportunities for professional growth • Streamline operational workflows and processes to enhance productivity, reduce costs, and maintain high-quality standards • Implement best practices and standards to ensure compliance with industry regulations, quality control, and safety guidelines • Identify and resolve operational bottlenecks, obstacles, and inefficiencies through data analysis and process optimization • Adhere to the company’s policies and standards and ensure that laws and regulations are being followed • Collaborate closely with other departments, such as Research and Development, Lab Operations, Quality Assurance, Human Resources, external partners, and supply chain, to ensure seamless coordination and alignment of operational activities • Foster effective communication channels to facilitate information sharing, problem-solving, and decision-making among different teams • Participate in cross-functional initiatives and projects to drive business growth, improve customer satisfaction, and enhance operational effectiveness • Establish and monitor key performance indicators (KPIs) to evaluate operational performance, track progress, and drive continuous improvement • Prepare regular reports and presentations for senior management, highlighting operational achievements, challenges, and opportunities for improvement • Analyze data and provide insights to inform strategic decision-making and resource allocation