Striving to achieve ubiquitous organizational security while delighting everyone involved!
Technical Project Manager
Location
California
Posted
114 days ago
Salary
0
Seniority
Senior
Job Description
Technical Project Manager
Red Cup IT
• Lead end‑to‑end delivery of multiple concurrent IT projects (infrastructure, cloud, security, and application initiatives) for MSP clients, from initiation through deployment and handoff. • Develop and maintain comprehensive project plans including scope, timeline, resource allocation, dependencies, and budgets. • Facilitate requirements gathering with clients and internal stakeholders; document technical and business requirements and translate them into clear deliverables and work packages. • Coordinate cross‑functional technical teams (engineers, service desk, networking, cloud, security, and vendors) to ensure timely, high‑quality project execution. • Monitor project progress, manage risks and issues, and proactively adjust plans, schedules, and resources to keep projects on track. • Maintain regular communication with clients, including status updates, expectations management, and scheduling of onsite/remote work. • Own project documentation such as statements of work, change orders, project schedules, status reports, acceptance criteria, and handover documentation to support teams. • Ensure all projects follow standardized MSP project management methodologies, internal processes, and documentation standards. • Manage scope to avoid scope creep, handling change management and approvals when requirements evolve. • Track and report key project metrics (milestones, budget, profitability, risks, and customer satisfaction) to leadership and stakeholders. • Collaborate with account management and sales to provide project estimates, identify follow‑on opportunities, and support client roadmapping. • Lead post‑project reviews and lessons learned to improve future MSP delivery practices.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
- 3–5+ years of experience managing technical projects, with at least 2 years in an MSP, VAR, or IT services provider environment.
- Strong understanding of core IT infrastructure concepts such as Windows Server, Active Directory, networking, firewalls, Microsoft 365, and common MSP toolsets (RMM/PSA).
- Proven experience managing multiple concurrent client projects with competing priorities in a ticket‑ and SLA‑driven environment.
- Demonstrated proficiency with project management tools (e.g., Jira, ClickUp, Asana, or MS Project) and standard productivity tools (e.g., Excel, PowerPoint, Visio).
- Excellent communication, stakeholder management, and client‑facing skills, with the ability to translate technical topics into business language.
- Strong organizational, analytical, and problem‑solving skills, with a track record of driving issues to resolution.
- Project management certification such as PMP, PRINCE2, or Agile/Scrum credentials (preferred).
- Hands‑on background in systems, networking, cloud, or similar technical role within an MSP (preferred).
- Experience with onboarding new MSP clients and executing migration projects (e.g., M365, server/network refreshes, cloud migrations) (preferred).
- Familiarity with ITIL practices and service delivery processes in managed services (preferred).
Benefits
- Health insurance
- Professional development opportunities
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