Role Overview Sodexo has an opening for a Senior Business Technology Analyst (SBTA) to join our team. The successful candidate will work to build menu service plans and complete cost center configuration in our new food management systems. This role requires competency to work with the highest level of accuracy when inputting data. This is a remote position. Candidates should reside in the Eastern or Central time zones What You'll Do Key responsibilities - Accepting files, ensuring accuracy of the data and inputting into system - Analysis of data in Excel - Working with key stakeholders to garner data, resolving any discrepancies - Identifying any process improvements throughout the process What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Key qualifications - Bachelor’s Degree or equivalent experience3 years IT and/or business-related experience - Strong communication skills - Detail & process oriented - Highly proficient in Microsoft Excel - Agile, adapt well to changing priorities Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Functional Experience - 3 years IT and business-related experience

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. As a Business Analyst on our Professional Services team, you’ll be part of a fast-moving, high-impact team of problem solvers, builders, and connectors driving transformation across our customers’ revenue teams. You’ll play a key role in delivering customer outcomes by uncovering insights, managing projects, and helping tell the story behind the data. This is a great opportunity for someone early in their career who’s passionate about analytics, thrives in a customer-facing environment, and is excited to learn and grow at a fast-paced, category-defining company. RESPONSIBILITIES - Manage multiple customer programs to a defined scope, schedule, and budget, using data to monitor progress and identify early signs of risk or opportunity. - Forecast work and allocate program resources with customer buy-in - Ensure program deliverables meet the highest quality standards - Balance competing priorities across multiple customers and projects and prescribe trade-offs for prioritization. - Conduct and coordinate meetings onsite and remotely in alignment with Gong's Professional Services methodology - Execute ongoing discovery and design workshops, mapping customer use cases to Gong platform workflows using data-driven approaches. - Provide regular communications (verbal and written) to executive leadership, project teams, and customers. - Identify, document, and proactively mitigate program risks - Ideate and develop new program deliverables that elevate the team process through measurable outcomes. - Contribute to practice development initiatives QUALIFICATIONS - Strong analytical skills with the ability to synthesize complex data sets, identify trends, and surface actionable insights. - Proficient in Excel, with experience in building reports, charts, pivot tables, and models; familiarity with Tableau, SQL, or other BI tools a plus. - Experience managing or supporting projects and using data to inform schedules, resource allocation, and risk assessments. - Ability to partner with stakeholders to translate business needs into data-backed recommendations and narratives with Enterprise customers. - Comfortable leading or contributing to customer meetings, where data is used to drive discussion, demonstrate value, and guide next steps. - Exposure to metrics, KPIs, and performance tracking, ideally in a customer-facing or consulting environment. - Collaborative mindset with the ability to work across CS, Product, RevOps, and Enablement teams to connect insights and drive better outcomes. YOU ARE - Bachelor’s degree in Business, Economics, Analytics, or a related field (or equivalent experience) - Strong Excel skills — pivot tables, lookups, charts, and comfort with large datasets - Exposure to or experience with project management methodologies (school, internships, or work experience) - Comfortable presenting and communicating with customers and internal stakeholders, expecting to work closely with Enterprise Executives at large companies. - A curious mindset, strong attention to detail, and a passion for solving problems with data - Excellent communication, interpersonal skills, and eloquent writing skills. - Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support - Willingness to travel. PERKS & BENEFITS - We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs. - Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. - Mental Health benefits with covered therapy and coaching. - 401(k) program to help you invest in your future. - Education & learning stipend for personal growth and development. - Flexible vacation time to promote a healthy work-life blend. - Paid parental leave to support you and your family. - Company-wide recharge days each quarter. - Work from home stipend to help you succeed in a remote environment. The annual salary hiring range for this position is $77,000 - $90,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored. Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

Job Details General Summary: The Business Systems Analyst role supports the execution, stability, and ongoing optimization of DGMN’s CRM, order management, and revenue operations needs. This position focuses on day-to-day system operations, process execution, and streamlined operational routines that enable accurate revenue workflows, end-to-end campaign execution, and scalable growth. Working closely with the Sr. Manager Business Systems and cross-functional partners, the role helps translate defined business and system requirements into reliable execution while surfacing insights, risks, and opportunities for improvement. Duties & Responsibilities: - Execute day-to-day operational support for DGMN’s CRM, OMS, and related revenue systems, including accurate entry, maintenance, and validation of systems data. (30%) - Partner cross-functionally with Sales, Operations, Finance, and Product teams to coordinate testing, readiness, and rollout support for system enhancements, process changes, and new capabilities. (20%) - Support reporting and dashboard inputs by maintaining clean, reliable system data and assisting with recurring and ad hoc reporting needs. (20%) - Document system workflows, operational processes, and standard operating procedures, ensuring materials remain current, clear, and easy to follow as systems evolve. (10%) - Contribute to change management and enablement efforts by supporting training materials, communications, and user support related to system updates and process improvements. (10%) - Collect, analyze, and synthesize stakeholder feedback, performance data, and industry insights to help identify gaps, risks, and opportunities, and support the Operations team in informing future direction. (5%) - Assist with monitoring system usage, data quality, and operational routines, identifying issues, gaps, or inefficiencies and escalating them with context and recommendations. (5%) Qualifications Knowledge, Skills, & Abilities: - Foundational understanding of CRM, order management, or related business systems, with comfort working within established platforms to enter, validate, and maintain data. - Familiarity with digital media, retail media networks, and advertising technology, with interest in how products, processes, and operations work together to drive business outcomes. - Ability to understand how system data structures, workflows, and inputs impact downstream reporting, financial processes, and business outcomes. - Strong analytical, organizational, and problem‑solving skills, with the ability to manage multiple workstreams, prioritize effectively, and maintain accuracy in a fast‑paced environment. - Exceptionally detail‑oriented, with a disciplined approach to documentation, process tracking, and follow‑through to ensure work is completed accurately and consistently. - Comfortable operating within established processes and routines, with an eye toward identifying opportunities for simplification, clarity, and efficiency. - Ability to adapt quickly to change, navigate ambiguity, and remain organized as systems and processes evolve. - Strong written and verbal communication skills, with the ability to clearly translate business needs into systems and operational requirements. - Proficient in Microsoft Office tools, particularly Excel and PowerPoint; experience using - Confluence and Jira a plus. Work Experience &/or Education: - Bachelor’s degree required; coursework in business, information systems, operations, or a related field preferred. - 0–3 years of relevant experience in business systems support, operations, product operations, revenue operations, or a related role within a technology-enabled, data-driven environment. - Experience supporting cross‑functional initiatives, operational processes, or CRM/OMS workflows in a structured, fast‑paced environment. - Exposure to retail media networks, advertising technology, or digital marketing ecosystems is a plus, with a willingness to learn and grow in this space. This is a full-time remote position with a salary range of $60K-$70K annually.

• Lead the continuous improvement agenda across operations • Define vision, governance, and roadmap for operational excellence initiatives • Own and steer the end-to-end Frontline Fixes Program • Ensure clear direction, strong governance, structured roadmap, and measurable impact • Design and lead structured frontline forums to capture agent feedback • Translate frontline insights into well-defined problem statements • Embed a scalable continuous improvement framework • Convert priorities into actionable backlogs and balance quick wins with strategic change • Drive stakeholder alignment, adoption, and long-term cultural change