Job Details General Summary: The Business Systems Analyst role supports the execution, stability, and ongoing optimization of DGMN’s CRM, order management, and revenue operations needs. This position focuses on day-to-day system operations, process execution, and streamlined operational routines that enable accurate revenue workflows, end-to-end campaign execution, and scalable growth. Working closely with the Sr. Manager Business Systems and cross-functional partners, the role helps translate defined business and system requirements into reliable execution while surfacing insights, risks, and opportunities for improvement. Duties & Responsibilities: - Execute day-to-day operational support for DGMN’s CRM, OMS, and related revenue systems, including accurate entry, maintenance, and validation of systems data. (30%) - Partner cross-functionally with Sales, Operations, Finance, and Product teams to coordinate testing, readiness, and rollout support for system enhancements, process changes, and new capabilities. (20%) - Support reporting and dashboard inputs by maintaining clean, reliable system data and assisting with recurring and ad hoc reporting needs. (20%) - Document system workflows, operational processes, and standard operating procedures, ensuring materials remain current, clear, and easy to follow as systems evolve. (10%) - Contribute to change management and enablement efforts by supporting training materials, communications, and user support related to system updates and process improvements. (10%) - Collect, analyze, and synthesize stakeholder feedback, performance data, and industry insights to help identify gaps, risks, and opportunities, and support the Operations team in informing future direction. (5%) - Assist with monitoring system usage, data quality, and operational routines, identifying issues, gaps, or inefficiencies and escalating them with context and recommendations. (5%) Qualifications Knowledge, Skills, & Abilities: - Foundational understanding of CRM, order management, or related business systems, with comfort working within established platforms to enter, validate, and maintain data. - Familiarity with digital media, retail media networks, and advertising technology, with interest in how products, processes, and operations work together to drive business outcomes. - Ability to understand how system data structures, workflows, and inputs impact downstream reporting, financial processes, and business outcomes. - Strong analytical, organizational, and problem‑solving skills, with the ability to manage multiple workstreams, prioritize effectively, and maintain accuracy in a fast‑paced environment. - Exceptionally detail‑oriented, with a disciplined approach to documentation, process tracking, and follow‑through to ensure work is completed accurately and consistently. - Comfortable operating within established processes and routines, with an eye toward identifying opportunities for simplification, clarity, and efficiency. - Ability to adapt quickly to change, navigate ambiguity, and remain organized as systems and processes evolve. - Strong written and verbal communication skills, with the ability to clearly translate business needs into systems and operational requirements. - Proficient in Microsoft Office tools, particularly Excel and PowerPoint; experience using - Confluence and Jira a plus. Work Experience &/or Education: - Bachelor’s degree required; coursework in business, information systems, operations, or a related field preferred. - 0–3 years of relevant experience in business systems support, operations, product operations, revenue operations, or a related role within a technology-enabled, data-driven environment. - Experience supporting cross‑functional initiatives, operational processes, or CRM/OMS workflows in a structured, fast‑paced environment. - Exposure to retail media networks, advertising technology, or digital marketing ecosystems is a plus, with a willingness to learn and grow in this space. This is a full-time remote position with a salary range of $60K-$70K annually.