At Holganix, we revolutionize the way the world grows by manufacturing and distributing a liquid microbial solution (think of it as a probiotic for soil) to primarily farmers (but also landscapers, golf courses, and performance turf users) across America and Canada. Our solution dramatically increases soil health, ultimately improving crop yield and reducing the need for other inputs like fertilizer, pesticides, and water. Additionally, our solution significantly impacts carbon sequestration in the soil and improves the carbon intensity score of a crop. We are seeking a highly motivated and personable Sales Operations Support representative to join our team. This individual will serve as part of our sales team. They will help ensure a positive experience for our growers and be a conduit amongst internal teams. This is a customer-facing role requiring a strong agricultural background, excellent communication skills, and a passion for helping others thrive in sustainable farming. Applicants must live within the designated territory of Indiana. We strive to be a diverse and connected team of humble and confident problem solvers who are excited as our team and mission grow! Thanks to our farmers, we are growing fast, and you’ll be at the center of helping us scale operations and streamline our internal infrastructure. As a Sales Operations Support team member you'll: - Be the key connection between Sales, Operations, and the Grower, ensuring a unified customer journey. - Collaborate across multiple sales teams and internal teams to ensure a seamless grower experience. - Help growers understand program benefits, requirements, and deliverables through clear, consistent communication. - Help the sales Hive team manage and grow the grower network. - Collect and manage field lists and boundaries using customer-provided data, ag platforms, or mapping tools. - Assist growers in completing and submitting key documentation accurately and on time. - Help collect and manage contracts via digital platform, ensuring records are securely tracked and properly stored. - Maintain organized records and progress tracking in HubSpot CRM. - Collaborate with internal teams to escalate and resolve any issues that may impact grower success. - Contribute to ongoing improvements of our customer support processes and documentation. Requirements - Agricultural background—knowledge of crop production, regenerative practices, or soil health. Required - Excellent interpersonal and communication skills, with the ability to build rapport and trust with growers. - Experience in customer success, account management, or ag support. - Strong attention to detail and ability to manage complex timelines and data. - Functional knowledge of HubSpot CRM or similar tools. - Proficiency with Microsoft Office - Ability to work independently and collaboratively in a remote environment. - Understanding of carbon markets, climate-smart ag practices, or ecosystem service programs. Preferred - Familiarity with GIS or digital ag mapping tools. Preferred

The Opioid Epidemic is a public health crisis with a highly effective but underutilized clinical intervention - millions of Americans are physically dependent on Opioids but only 10% of those likely to have OUD actually access treatment. Bicycle Health addresses this gap by maximizing accessibility, affordability, and overall quality of care by enabling highly qualified clinicians to reach patients broadly and efficiently through our online platform. The Regional Operations Director provides strategic leadership and direction to all patient-facing non-clinical teams in their respective region. The Regional Operations Director holds joint responsibility with their Regional Medical Director for the business and financial performance of their region, including joint-ownership of the region’s P&L. This position works closely with leaders across other departments in evolving workflows, patient experience standards, policies and goals, conducting staff meetings, evaluating staff and operational performance, and setting budgets. The Regional Operations Director is responsible for motivating both their direct reporting team and matrixed team members to deliver measurable, on-target, and cost-effective results that further the mission of Bicycle Health. Key operational indicators that the Regional Operations Director will be accountable to include, but are not limited to regional patient growth, enrollment, engagement, retention, and NPS. This will require working across departments to ensure their region hits monthly business goals in line with financial objectives. You can expect to work on: Strategic & Operational Leadership - Co-develop and implement regional strategies aligned with overall business objectives - Review, assess, and report out on regional operational metrics and take accountability for closing gaps when targets are missed and identify areas for improvement. - Partner with Regional Medical Director to make data-informed decisions regarding processes and operations to improve regional performance and patient experience across all interaction channels. - Manage the daily operations within the region to enhance efficiency and productivity. Team & People Management - Provide guidance, training and support to regional managers and other staff members - Oversee the hiring, training, and performance evaluations of regional staff, fostering a high-performance work culture. - Partner with the Sr. HRBP to identify and resolve performance issues within the team. - Identify challenges, analyze root causes, and implement effective solutions to resolve conflicts and improve team processes. - Drive innovation by identifying opportunities to enhance team efficiency, effectiveness, and productivity. - Ensure all team interactions align with Bicycle Health’s CICARE model for patient and employee engagement. - Build and empower a strong, inclusive multi-disciplinary team that delivers a best in class patient experience and stays focused on top operational priorities. Financial & Resource Management - Co-own the regional P&L with Regional Medical Director in addition to all other regional business operations. - Prepare, manage, and approve budgets for the region, controlling costs and ensuring expenditures are within budget. - Allocate resources effectively to maximize productivity and profitability across the region Stakeholder Relations & Compliance - Build and maintain positive relationships with key stakeholders, including patients, customers, and partners, within the region. - Communicate effectively through storytelling to convey value proposition for patients and the business to engage key stakeholders to address current pain points and drive towards the company's mission. - Ensure all regional activities and operations adhere to company policies and procedures, as well as relevant local, state, and federal regulations. - Serve as the regional escalation point for questions or issues while working across Finance, People Ops, Partner Engagement, Product Management, and Engineering to ensure successful patient outcomes. - Serve as a liaison between regional offices and executive leadership, providing valuable market insights and facilitating alignment with organizational objectives. - Demonstrate a strong business sense and ability to incorporate and balance patient, business, and technical priorities to create desirable, viable, and feasible solutions. - All other duties as assigned. Qualities we're looking for: - Proven experience in a senior-level Patient Operations, Clinical Operations, or Customer Support role at a high growth healthcare delivery organization. - Must have at least 5-8 years experience directly managing staff. - Data-driven, patient-first decision maker with strong operational and financial acumen in a healthcare delivery environment. - Excellent team-building, adaptable leadership, and cross-departmental communication skills in a remote-first environment. - A proven track record of driving operational improvements and streamlining processes. - Ability to lead and implement organizational changes and new initiatives smoothly. - Skilled problem solver who is capable of working in a fast-paced environment and managing competing priorities alongside a clinical counterpart. - Comfort context switching to synthesize information and lead discussion with diverse stakeholders, including clinicians, front-line personnel, and senior executives. - Expert in time management and planning in an environment where flexibility is needed to adapt to the industry and business needs. - The ability to set a vision, execute on a strategy, and roll up your sleeves to get into the details when necessary. - Deep analytical, pragmatic and adaptable mindset, with the ability to evaluate complex data and make recommendations. - Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work needs. Compensation and Benefits: - Target Pay Range: $150,000-190,000 annually - Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. - Health benefits (Medical, Dental and Vision). - Discretionary time off, paid sick time, holiday pay, paid parental leave - Talented and fun coworkers who are passionate about addiction treatment. - The opportunity to be part of a mission driven company and make a difference in patients’ lives. This is a full-time (40hrs per week) remote position. #LIRemote #ZR #director Recruitment Scam Notice We are aware of fraudulent recruiting messages circulating that claim to represent our company. Please note: - All official communication from our recruiting team will come from an @bicyclehealth.com email address. - We will never ask you to pay fees, purchase equipment, or provide financial information as part of our hiring process. - We will never request your Social Security number or banking information before an offer of employment is made. - We only conduct interviews through legitimate, scheduled channels and will never make job offers via text message or chat apps. If you believe you have been contacted by someone misrepresenting our company, please report it to careers@bicyclehealth.com. About Bicycle Health: Bicycle Health is a telemedicine group that specializes in the evidence-based treatment of individuals with Opioid Use Disorder using buprenorphine. We’ve grown our clinical staff of medical providers caring for patients, across 32 states, and we employ a large ancillary staff for support with technologic and administrative needs, clinical and behavioral support, and care coordination. Our innovative model has achieved clinical outcomes that exceed expectations for standard-of-care in-person treatment nationally. Our mission is to increase access to high quality, affordable, convenient and confidential Opioid Use Disorder treatment for all. Bicycle Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other basis forbidden under federal, state, or local law.

• Oversee day‑to‑day maquila operational workflows (inbound raw materials, temporary import regimes, outgoing finished goods), with focus in US Customs, to support accurate IOR/EOR filings. • Serve as Johnson & Johnson’s operational representative with U.S. Customs, brokers, freight forwarders, carriers, 3PLs, and maquila partners for all IOR/EOR based in the US. • Ensure accuracy of HTS classifications, valuations, country of origin, marking, and duty treatment for IOR / EOR in US territory. • Ensure filings align with U.S. Customs requirements (ACE, AES, ISF, entry types), and customs broker submissions. • Maintain audit readiness for customs, trade, and regulatory inspections. • Coordinate with customs brokers, surety providers, maquila partners, and carriers to secure appropriate bond coverage, track expiration dates, and manage timely dispositions to avoid penalties or bond claims. • Oversees TIB documentation completeness (bonds, TIB entry numbers, export confirmations, proof of exportation, and liquidation paperwork) and reconcile TIB records with finance and trade systems. • Lead remediation and corrective actions involving gaps that might compromise the adherence of IORs / EORs obligations regarding Trade practices in US territory, including TIBs (late exports, extensions not filed, bond claims), and coordinate protests or appeals where appropriate. • Coordinate incident response for detentions, holds, penalties, bond claims, and disputes with customs authorities; coordinate mitigation and, if needed, formal protests. • Respond to requests for information (RFIs), audits, and inquiries from U.S. Customs, FDA, and other government agencies; coordinate evidence collection, prepare responses, and manage follow‑up until resolution. • Monitor compliance KPIs, duty optimization opportunities (e.g., preferential origin under USMCA), drawback, FTZ or bonded solutions where applicable, and identify cost‑saving opportunities that maintain compliance. • Drive standard operating procedures, controls, and process improvements for cross‑border trade, TIB management, and maquila operations to reduce risk and cost and increase speed to market. • Serve as the trade compliance subject matter expert (SME) for cross‑functional and Operating Company (OpCo) projects — providing analysis, implementation guidance, and risk assessments to supply‑chain initiatives. • Navigate in Trade Software tools to perform reconciliations, audits and check-points of E2E transactions, involving Maquila, including Mexico Inbound / IMMEX / “Pedimentos” / Mex Exports / US Import, to identify inconsistencies and reduce declaration exposure. • Build and maintain strong relationships with internal stakeholders (Supply Chain, Manufacturing, Quality, Regulatory Affairs, Legal, Tax, Finance) to ensure smooth cross‑functional execution. • Follow internal Trade Procedures and maintain audit readiness for customs, trade, and regulatory inspections; Proactively identify, quantify, and implement duty‑savings initiatives (duty drawback, preferential origin claims, FTZ strategies), and track realized savings. • Partner with J&J Deliver Quality, and other areas, to ensure that activities are managed within the appropriate corporate framework and comply with other Johnson & Johnson guidelines (RIM, Procurement Red Book, Travel Policy, Training, etc).

• Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders. • Manage supplier orders. • Manage On time shipments with suppliers and assist suppliers with manufacturing challenges. • Perform open order reports with customers. • Manage the fulfillment of complex orders. • Project manage high line item bill of material orders. • Serve as the escalation point for frontline support teams, providing guidance and hands-on resolution. • Coordinate across departments such as Logistics, Quality, Account Management, and Partner Management to investigate and resolve issues. • Monitor case progress and ensure SLA adherence and customer satisfaction metrics are met or exceeded. • Proactively identify trends or systemic issues and propose scalable solutions to reduce future case volume. • Create and maintain documentation, workflows, and knowledge bases to support internal training and process improvements. • Coach and mentor junior case managers and support staff. • Communicate effectively with executive leadership when required, providing data-driven insights and status updates.