JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Product Specialist – JLL What this job involves: The Product Specialist is an embedded expert within JLL's Enterprise AI team, supporting AI products and platforms that serve the entire organization. This role sits at the intersection of user experience, product quality, and AI adoption—helping employees across every business line get real value from JLL's AI tools. Beyond resolving issues, you will shape how AI products are understood, used, and improved at scale. This position combines strong support instincts with genuine curiosity about AI, treating every user interaction as a signal that can make the platform better and drive JLL's innovation forward. What your day-to-day will look like: - Build and leverage AI tools including JLL GPT and Custom Assistants to accelerate diagnosis, response drafting, and case documentation - Create user guides, onboarding materials, and self-service resources reflecting current AI capabilities - Act as a frontline champion for AI adoption, supporting engagement communities and the AI Champions network - Translate user feedback and support patterns into enhancement requests and defect reports for Product and Engineering teams - Participate in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality - Build and maintain a knowledge base covering AI product functionality, common use cases, and support workflows - Support custom reporting and data verification for ad hoc stakeholder requests Required Qualifications: - 2–4 years in product support, product operations, or a closely related role - Hands-on experience with generative AI tools, including prompt building and AI-assisted workflows - Clear, confident communication skills with ability to translate between technical and non-technical audiences at all levels - Customer-first orientation with documented examples of high-quality support delivery - Self-directed and organized, comfortable managing competing priorities in a fast-moving environment Preferred Qualifications: - Enterprise platform experience in large, matrixed organizations - Experience navigating cross-functional stakeholders - Pattern recognition instincts—ability to notice what's generating tickets, not just close them - Enthusiasm about AI and commitment to continuous learning as tooling evolves - Experience maintaining prompt libraries and AI-assisted workflows - Familiarity with product metrics including adoption, NPS, and engagement alongside support SLAs Estimated compensation for this position: 70,000.00 – 80,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Toronto, ON Opening Type: New Role If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Fraud Specialist About the job This position is needed to help combat fraud and abuse on our communications platform. We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform. Twilio operates on a 24/7 model, so the ability to work weekends and holidays (as needed) is required. Responsibilities In this role, you’ll: - Utilize a variety of tools to detect, review, respond and resolve instances of fraud and abuse of the Twilio products, protecting our customers while offering them best-in-class support. - Conduct thorough investigations and risk assessments on cases of fraud and abuse and take mitigation actions based on Twilio’s policies - Effectively communicate investigation outcomes to customers, stakeholders and external partners - Identify trends and patterns of potential malicious behavior and work with peers and partners to document and report your findings. - Demonstrate subject-matter expertise utilizing existing resources and documentation as well as creating new relevant resources and documentation related to fraud prevention processes. - Contribute to cross-functional projects and initiatives with product, engineering, and legal teams focused on risk mitigation and fraud prevention. - Make decisions in ambiguous scenarios, potentially with limited guidance, while accounting for the risks and outcomes of such decisions. - Commit to protect Twilio customers and a global community of users through ongoing efforts to better identify potential fraudulent activity and helping the team to evolve tactics to be more effective. - Identifying the root cause and contributing factors during incident reviews, helping to continuously enhance Twilio’s tools and processes. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required. - You have 2-3 years of experience in fraud, abuse or compliance in e-commerce, FinTech, or telecommunications, skillful in handling escalations from different partners and stakeholders. - You are an effective and empathetic communicator via written or verbal channels, where you were accountable for Production, Quality, and User Satisfaction scores. - Experience working in a fast paced, ambiguous environment, with a strong bias for action. Desired: - Demonstrated experience using SQL, Looker, Tableau or similar data extraction and data visualization tools. - Demonstrated experience collaborating with cross-functional teams on risk mitigation and fraud prevention initiatives. - Basic understanding of APIs and related telecommunication technologies in a tech environment. - 2-5 years experience working in a queue based/contact center environment, using CRM tools, email, chat, and office/internet browsing tools. - Time management skills, with the ability to work well under pressure and without constant supervision. - Curious mindset for continuous improvement. Location This role will be remote based in Estonia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs. • Working with various GuestTek departments on escalations through resolution. • Configuring Firewalls, Wireless Lan Controllers and Switches to maximize network efficiency and security. • Maximizing network performance through ongoing monitoring and troubleshooting. • Investigating faults in the network. • Reviewing release notes and updating network equipment to the latest firmware releases when required. • Thinking outside of the box to quickly come up with solutions to complex network issues. • Communicating with clients and client facing departments for escalated issues. • Adhere to current company policies and procedures. • Working with the team to ensure incidents and calls are addressed within SLAs. • Train team when required. • Involvement in the NPI process when required. • Other related duties as assigned by Global Services Management Team. • Devise technical training programs according to organizational requirements. • Determine course content according to objectives. • Produce training schedules, classroom agenda and prepare training material (presentations, worksheets etc.). • Execute training sessions, webinars, workshops etc. in groups or individually (existing agent or new starters onboarding). • Observe and evaluate results of training programs. • Evaluate technical employees and identify weaknesses and identify technical training needs. • Participate in the recruiting process by preparing the needed technical tests for the candidates. • Post the training class, to track employee success and progress. • Work with internal teams to create and regularly update product manuals and knowledge articles with screenshots and tutorials, as per the requirement.

Overview: SOFTSWISS is hiring a Product Automation Lead to join our team. We are looking for a strategic and hands-on professional to drive automation initiatives across product and business workflows. This role focuses on identifying operational inefficiencies, building AI-powered solutions, and delivering measurable impact through automation. You will work closely with product, engineering, and data teams to reduce manual work, improve scalability, and accelerate internal operations. About Product: SOFTSWISS Casino Platform Full-service modular software platform to manage online casino operations Learn More Purpose of the role: You will audit operational workflows across product and business teams to identify bottlenecks, repetitive tasks, and automation opportunities. You will design and deliver AI agents, pipelines, and internal tools — from concept through to production. Acting as an internal product owner for automation initiatives, you will write specifications, make solution decisions, and validate outcomes in collaboration with engineering and data teams. Additionally, you will help establish an automation culture within the team by coaching colleagues, sharing best practices, and becoming the go-to expert for automation initiatives. Key responsibilities: - Audit operational workflows across product and business — identify bottlenecks, repetitive tasks, and automation potential - Build and own a product automation roadmap, prioritised by effort-to-savings ratio (time and cost saved) - Design and ship AI agents, pipelines, and internal tools — from concept through to production - Act as an internal product owner for automation: write specs, make decisions, validate outcomes together with engineering and data teams - Build tooling that accelerates the product team itself — copilot features, intelligence layers over data, automated reporting - Reduce friction in operator-facing workflows — onboarding, configuration, support interactions - Build an automation culture in the team: coach colleagues, share practices, become the go-to expert - Report to CPO with clear impact metrics: hours saved, cost-per-operation reduced, operator service improved Required Experience: - Experience in product operations, automation, or product management - Hands-on experience with AI/LLM tools and automation platforms - Experience building internal tools or process automation solutions - Strong analytical mindset and ability to identify operational inefficiencies - Experience working with engineering and data teams - Ability to write specifications and define requirements - Understanding of product workflows and operational processes - Experience measuring impact using metrics - Strong communication and stakeholder management skills - Upper-Intermediate English and Russian or higher Our Benefits: - Full-time remote work opportunities and flexible working hours - Private insurance - Additional 1 Day Off per calendar year - Sports program compensation - Comprehensive Mental Health Programme - Free online English lessons with a native speaker - Generous referral program - Training, internal workshops, and participation in international professional conferences and corporate events.