Our Benefits: - PTO - Paid holidays - Employee Incentive Program (ICP) - Group Medical, Dental, & Vision - Educational Assistance - 401(k) Plan - Sick Time - Life Insurance/Accidental Death and Dismemberment - Long-Term and Short Term Disability - Medical and Child Care Flexible Spending Accounts - Employee Assistance Program (EAP) Job Summary The Scheduling Specialist is responsible for creating, maintaining, and distributing clinician schedules for assigned hospital facilities. This role ensures schedules are accurate, open shifts are filled promptly, and clinician hours and compensation are tracked for payroll processing. The Scheduling Specialist fosters strong communication with clinicians and leadership while ensuring compliance with organizational policies and budgetary constraints. Essential Functions: - Develops and maintains hospital schedules based on workload demands, ensuring timely publication and accuracy in scheduling software. - Communicates with clinicians via phone, text, and email to address scheduling needs, manage call-offs, and handle emergency openings. - Supports Medical Directors and site-specific scheduling needs, including contracted schedules, orientation, and shadowing arrangements for new providers. - Verifies clinician credentials and enrollments to ensure readiness to work at assigned facilities. - Tracks clinician hours using scheduling software, prepares reports, and collaborates with payroll for accurate and timely processing. - Updates recruitment and staffing reports, such as "Have vs. Needs," to provide real-time data to recruiting teams. - Monitors performance metrics and financial data, assisting management with staffing and scheduling performance reports. - Works closely with credentialing, recruiting, and enrollment teams to ensure seamless coordination and scheduling support. - Provides flexible hours and availability to assist Directors, VPs, and facilities with scheduling and related tasks as needed. - Performs other duties as assigned. - Complies with all policies and standards. - This is a remote position. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Required: - Education: H.S. Diploma or GED - Experience: 1-3 years of experience in scheduling, operations, or healthcare administration - Preferred: - Education: Bachelor’s Degree in Healthcare Administration, Business Administration, or a related field - Experience: 1-3 years 1-3 years of Physician and Advanced Practice Provider scheduling experience (or relevant scheduling experience such as surgical or patient) Knowledge, Skills and Abilities: - Proficiency in scheduling software and Microsoft Office Suite. - Excellent verbal and written communication skills. - Strong problem-solving skills and attention to detail. - Knowledge of healthcare industry standards and protocols. - Strong organizational and multitasking abilities. - Ability to work in a fast-paced and dynamic healthcare environment. We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible. The Sarasota SSC operates in support of our hospitals and patients and our commitment is to provide them with exemplary revenue cycle services defined by outstanding customer service and superior revenue cycle performance. SSC Sarasota supports facilities located primarily in Florida, Georgia, Indiana, and Pennsylvania. Community Health Systems is one of the nation's leading healthcare providers. With healthcare delivery systems in 36 distinct markets across 14 states, CHS operates 69 affiliated hospitals with more than 10,000 beds and approximately 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, imaging centers, cancer centers, and ambulatory surgery centers. INDSSFLRCSC

• Deliver exceptional customer service through effective phone, chat, and text communication. • Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers. • Handle customer concerns, and provide appropriate solutions and alternatives within the time limits. • Maintain a professional and customer-oriented demeanor to provide a positive caller experience. • Accurately input and update customer information. • Meet or exceed performance metrics, including response times and customer satisfaction benchmarks. • Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards. • Collaborate with the team to ensure seamless operations and uphold Contact Center procedures.

• Call Center Management & Performance (Primary Focus) • Monitor, collect, and interpret call center KPIs (conversion rates, AHT, QA scores, etc.) • Analyse performance trends, identify gaps, and recommend improvements • Support strategic planning aligned with client goals • Assist in workforce planning, scheduling, and headcount optimisation • Implement quality assurance and operational best practices • Client Onboarding & Technical Setup • Lead onboarding processes to ensure smooth client transitions • Set up CRM systems, dialers, and workflows for new clients • Support kickoff meetings and define measurable success metrics • Serve as the primary point of contact for client queries • Operational Excellence • Maintain accurate and organised client documentation • Collaborate with internal teams to ensure seamless delivery • Provide clear, professional updates and recommendations to clients • Deliver a consistent, high-quality client experience

• Excellent communications and presentation skills • Skilled in negotiation and dealing with complaints. • Persistent and results-oriented. • Can Perform comprehensive market research, identifying potential customers, including client research and organizational mapping. • Encoding and maintaining all client information in the database. • Can actively offer and sell products to potential customers through telephone calls. • Manages and supervises a team of telesales representatives to meet the team targets • Motivates, coaches, and develops sales representatives to enhance staff knowledge and selling skills to meet or exceed individual sales target • Cultivates a professional working atmosphere that encourages career development and reduces staff attrition • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Hoolisofware, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. • Qualified leads from potential clients. • Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of customer service team • Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact • Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation • Prioritize work and provide day to day work leadership and mentorship to Customer Service Representatives • Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams • Provide guidance and subject matter expertise to Customer Service Representatives on managing the day to day administration • Handle customer interactions and communicate with other departments to resolve escalated issues and provide a best in class customer experience.