• Assist with the onboarding activities of the customers, including data entry of legal documents such as leases and loans, meetings on Zoom with the team and customers, and other software-related tasks as needed • Assist with customer service questions • Assist with writing Knowledge Base articles when questions repeatedly come up

About the Client Our client is a growing international fintech company with operations across Europe, the UK, and Asia. Built on a solid financial foundation and a culture of collaboration, the company provides modern businesses with access to card payment processing, FX, and banking services through a single streamlined platform. As a principal member of Visa and Mastercard, the company empowers digital-first businesses to expand efficiently, operate securely, and remain fully compliant in a fast-changing regulatory landscape. Role Overview We are looking for a confident and experienced Onboarding Specialist to join the compliance team. The role focuses on managing the end-to-end onboarding process for merchants, with a particular emphasis on acquiring services. The ideal candidate will bring strong expertise from acquirers and exposure to high-risk verticals such as crypto, forex, and adult, ensuring smooth merchant integration while meeting strict regulatory and scheme requirements. The role involves active communication with international teams. Key Responsibilities - Lead, mentor, and develop a team of onboarding specialists - Oversee end-to-end merchant onboarding processes, ensuring quality and compliance - Act as the key escalation point for complex and high-risk onboarding cases (crypto, forex, adult, etc.) - Ensure alignment with Visa, Mastercard, and internal compliance standards - Collaborate cross-functionally with Sales, Risk, and Compliance teams - Monitor onboarding performance, KPIs, and process efficiency - Drive process improvements, automation, and scalability of onboarding operations - Maintain strong documentation, reporting, and audit readiness Requirements - 5+ years of experience in onboarding, underwriting, or KYC within fintech/payments - Proven experience in card acquiring and merchant onboarding - Prior experience managing or mentoring a team - Strong exposure to high-risk industries (crypto, forex, adult, etc.) - Solid understanding of Visa/Mastercard requirements and payments compliance - Fluent English; additional languages are a plus Key Soft Skills - Leadership and team development mindset - Strong decision-making and ownership - Excellent communication and stakeholder management - Structured, detail-oriented approach - Ability to operate in a fast-paced, high-growth environment What We Offer - Opportunity to be part of a fast-growing international fintech. - Work within a collaborative compliance team at the core of the business. - Competitive compensation package. - Flexible working arrangements and supportive culture. Apply in 2 min to step into a leadership role and take ownership of onboarding operations in a global fintech!

• Serve as the primary point of contact for new hires from offer acceptance through Day 1 • Submit IT setup requests for each new hire and confirm equipment is ready at least one business day before their start date • Create new hire records in ADP Workforce Now and enroll them in Udemy Business learning paths • Set up each new hire’s Jira onboarding board using the appropriate department template • Coordinate buddy assignments with hiring managers and confirm everything is in place before Day 1 • Send welcome emails with Day 1 logistics and first-week details • Conduct a Day 1 check-in with every new hire to confirm access is working and answer questions • Monitor Jira onboarding boards daily and follow up on overdue or blocked tasks within 24 hours • Track Udemy learning path completion and send reminders for overdue courses • Coordinate 30, 60, and 90-day check-in conversations with new hires • Send milestone reminders to hiring managers and escalate non-responses to the HR Generalist • Flag any concerns, disengagement signals, or onboarding issues to the HR Generalist promptly • Keep the New Hire Tracker updated for all active new hires — status, milestones, Jira links, and delivery-ready certification • Maintain the Buddy Tracker and initiate spot bonus processing when the buddy program is completed • Contribute onboarding data to the HR Generalist for quarterly reporting

About the Role Gratia is expanding its elite delivery team to build and scale critical operational workflows for a high-profile US client. As an Automation Specialist, you will be transforming detailed process maps into powerful, scalable workflows within Airtable. You'll partner closely with Business Analysts who manage the process mapping, stakeholder engagement, and project requirements, so you can concentrate fully on building, configuring, and delivering technical solutions. Why join Gratia? - High ownership: Own the build quality and execution. Business Analysts provide clear process maps and specs, allowing you to focus on building. - High-profile US client: See the impact of your work with fast iteration cycles and high visibility, plus potential project extension. - Future projects: Top performers have priority for future workflow automation engagements with Gratia across a range of clients and workflow tools. What you’ll do - Design and configure intelligent forms, approval flows, automations, conditional logic, and permissions within Airtable. - Create efficient table structures and field mapping to ensure robust data integrity and reporting at every workflow step. - Implement changes quickly based on specs and feedback. Gratia values fast, high-quality iterations. - Identify and resolve issues related to automation scripts, permissions, and workflow edge cases in Airtable. - Provide clear configuration notes and maintenance guidance for each delivered workflow. What we are looking for - Hands-on experience designing advanced workflows in Airtable, including use of Airtable Automations, scripting, and integrations. - Mastery of roles, permissions, routing logic, SLAs, and data integrity within workflow tools. - Strong ability to take written specifications and deliver production-ready workflows independently. - Proficient English—confident explaining technical logic and documenting solutions. - Able to overlap with US business hours as needed for meetings and real-time collaboration. Technical nice-to-haves - Experience with Airtable scripting (JavaScript) or custom automations. - Experience integrating Airtable with external APIs/webhooks. - Knowledge of workflow governance, maintainable design, and change control best practices. Contract details - Starting at $30/hour - Able to start 1 week from offer acceptance - Work duration 6 months (extension possible) - Background check is required - Flexible, with 4-6hrs overlap with US business hours required. Please share your typical working hours. - Independent consulting/freelancer contract