- Job Type: Full-time, long-term contractor - Workplace: Remote - Schedule: Full-time, U.S Time Zone At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one. The IT & Systems Operations Analyst is a cross-functional role supporting both Technology Operations and Corporate IT functions. This position is responsible for maintaining the operational backbone of internal systems, including integrations, SaaS platforms, and employee access management. This is not a traditional help desk role. The analyst will work across multiple enterprise systems, supporting integrations, monitoring system performance, and ensuring security and operational efficiency. The role offers exposure to a wide range of technologies and close collaboration with engineering and IT leadership, providing strong opportunities for growth. Responsibilities: Integration Monitoring & Issue Resolution - Monitor integration platforms and resolve system errors across key workflows (e.g., eCommerce, 3PL, vendor tools) - Diagnose issues and escalate complex cases with documented root cause analysis - Track and report on system performance metrics, including error rates and SLAs Integration Support & Maintenance - Assist in building and testing system integrations (data mapping, configurations, connections) - Perform routine maintenance tasks such as reprocessing failed jobs and updating credentials ERP & Systems Support - Maintain system templates, reports, and saved searches - Ensure data accuracy through regular system audits and cleanup Documentation & Reporting - Create and maintain runbooks for troubleshooting common issues - Document processes and maintain standard operating procedures (SOPs) Onboarding & Offboarding - Provision and deprovision user accounts across internal systems - Manage contractor access and ensure timely expiration of accounts SaaS Administration - Maintain platform hygiene, including user access and permissions - Conduct regular access reviews aligned with security best practices - Track software usage and support license optimization IT Support - Troubleshoot access issues, login problems, and system errors - Manage and respond to support tickets within defined SLAs Security & Compliance - Support security initiatives, including training compliance tracking - Assist with device management and endpoint security (MDM tools) - Maintain asset inventory and software renewal schedules

Este es un puesto de trabajo remoto. Responsibilities: Technical Delivery - Lead the deployment, configuration, and lifecycle management of the security tool stack (SentinelOne, Okta, Entra ID, Cynomi, KnowBe4, etc.) across client environments. - Provide Tier 2 and Tier 3 support for escalated incidents across Mac workstations, networks, Google Workspace, and SaaS platforms. - Diagnose and resolve incidents independently, with clear and client-friendly documentation. - Lead technical projects: migrations, security tool implementations, network upgrades, and compliance initiatives. - Develop process automations to reduce repetitive manual tasks (focused on workflow efficiency, not infrastructure-as-code). - Manage recurring technical issues and implement long-term root-cause solutions. - Support monitoring, patching (including CVE remediation alerting), and incident response workflows. - Evaluate new platforms to determine their suitability within the technology stack. - Perform system updates, backups, and security audits. Responsibilities: Client Experience - Serve as the primary technical point of contact for assigned client accounts. You own the relationship, not just the tickets. - Translate complex technical concepts into clear, confident language for non-technical stakeholders (founders, operations managers, office managers). - Lead client-facing project presentations: scoping, progress updates, and post-implementation reviews. - Collaborate with Tier 1 and Tier 2 teams to share knowledge and elevate client communication standards. - Act as a bridge between technical experts and end users, ensuring SOPs, documentation, and instructions are accessible and easy to understand. - Identify opportunities to improve service delivery and proactively communicate them to clients and internal leadership. - Contribute to and enhance the knowledge base with a strong focus on client readability. Requisitos Technical Skills - 10+ years of experience in IT support, systems administration, and security project implementation. - Strong experience supporting Mac/macOS environments. (Candidates without extensive Apple experience must obtain Apple Desktop Support certification within 90 days). - Experience administering Google Workspace environments for distributed/remote teams. - Strong cybersecurity knowledge: hands-on experience with zero-trust SaaS security platforms (SentinelOne, Okta, Entra ID, Cisco Umbrella, KnowBe4, or equivalent). - Solid networking fundamentals (VPNs, firewalls, routing), ideally with experience in Cisco Meraki environments. - Experience with endpoint management / MDM tools (Jamf, Intune, or similar). - Proven experience leading SaaS security implementation projects end-to-end (from scoping through delivery and client sign-off). Client-Facing Skills - Experience serving as the primary point of contact for clients (not just escalation support, but the person clients rely on directly). - Proven ability to explain technical concepts to non-technical audiences clearly and build confidence. - Experience leading or co-leading client meetings, project kickoffs, and status reviews. - High levels of customer satisfaction or equivalent evidence (references, testimonials, NPS). - Comfortable working with ambiguity: startup clients often lack clarity on their needs, and you help them define them. Soft Skills - Ownership mindset: if it’s your account, it’s your responsibility until the issue is fully resolved. - Ability to work independently with minimal supervision across multiple time zones. - Continuous improvement mindset: you don’t just fix the issue, you improve the system that caused it. - Strong written communication skills: clear, professional, and approachable client-facing emails and documentation.

• Responsible for the effective day-to-day management of capacity, productivity, quality control, and system functionality within User Acceptance Testing and reconciliation operations • Operates as a subject matter expert and autonomous decision-maker, leading highly technical teams through complex testing, reconciliation, and issue resolution activities • Oversee daily operations related to capacity planning, productivity management, quality control, and system functionality across UAT and reconciliation activities • Establish and continuously enhance operational procedures, systems, and principles supporting information flow, data management, and testing utilization • Develop and maintain documented processes for test plan management, testing utilization, and escalation handling • Partner with Product Management, Information Technology, and Enrollment, Membership, and Billing teams to support user acceptance testing, release readiness, and reconciliation efforts

We’re searching for a Commercial Operations Manager to drive revenue growth by optimizing outbound campaigns, commercial packaging, and newsletter performance. In this role, you’ll have the opportunity to build scalable commercial systems, directly impact pipeline generation, and shape how we monetize one of the leading crypto media platforms globally. Tasks - Design, build, and continuously optimize multi-touch outbound email sequences across different buyer personas (crypto-native, institutional, event-driven), using A/B testing and performance insights; - Create and package high-converting sales materials, including one-pagers, pitch decks, pricing sheets, and objection-handling frameworks; - Own BeInCrypto’s newsletter portfolio end-to-end—from strategy and segmentation to production, sponsored placements, and performance optimization; - Analyze performance across newsletters, outbound campaigns, and partner activities; identify trends and drive continuous improvements based on data; - Own Sales CRM hygiene and pipeline visibility by running regular audits, identifying stalled or at-risk deals, and ensuring clear processes, data quality, and lead routing. Requirements - Have at least 2–4 years of experience in sales operations, growth marketing, or revenue operations (ideally in digital media, B2B SaaS, or performance marketing); - Are fluent in English; - Have hands-on experience building and launching email campaigns, with a strong understanding of deliverability, segmentation, A/B testing, and optimization; - Can write clear, persuasive B2B copy across email sequences, LinkedIn outreach, sales materials, and newsletters; - Have experience with email automation tools (e.g., Customer.io, Brevo, Iterable); - Are comfortable working with HTML/CSS to tweak email templates or simple creatives; - Have a solid understanding of crypto/blockchain (and ideally some exposure to TradFi concepts); - Take full ownership of your work, proactively identify gaps, solve problems, document processes, and continuously improve outcomes; - Are highly organized and able to manage multiple workstreams independently in a fast-paced environment; - Focus on solutions and results rather than just identifying problems; - Have a strong interest in crypto, blockchain, and Web3. Benefits - 100% remote work — no location limits; - Flexible working hours to suit your lifestyle, no time trackers; - Paid time off to recharge; - Clear goals and freedom to define how you achieve them; - Access to major crypto events & conferences; - Internal learning programs & masterclasses; - Culture of open communication and constructive feedback; - Support for personal branding and industry visibility; - Career growth opportunities — most of our managers are promoted internally; - An inclusive workplace where everyone can thrive. How to apply Send us a short note (no cover letter novels, please) answering two things: - The most effective outbound or email campaign you’ve personally built—and what made it work. - One thing you would change about BeInCrypto’s current newsletter or commercial presence after spending 30 minutes on our site. - Attach your CV. If you have a portfolio, campaign case study, or a dashboard you’re proud of—include that too.