Role Description As an Engineering Manager, you will lead a team of senior software and infrastructure engineers in designing and delivering innovative, scalable solutions. You will play a critical role in a highly collaborative and supportive environment, driving the development, reliability, and continuous improvement of the services and infrastructure that power Sangoma’s CX/CCaaS platform. - Lead CX/CCaaS engineering teams across software and infrastructure, ensuring the reliability, performance, and scalability of Sangoma’s customer experience platforms while driving the successful delivery of new features and services. - Partner closely with Product Management to define team objectives, align on priorities, and translate business requirements into actionable engineering plans. - Build, mentor, and develop high-performing engineering teams through regular 1:1s, performance reviews, and structured career growth plans. - Oversee agile delivery processes, including sprint planning, stand-ups, retrospectives, and status reporting to ensure consistent execution and transparency. - Establish and promote engineering best practices, including reproducibility, observability, automation, and infrastructure as code. - Remain hands-on contributing to the design, development, and delivery of high-quality, scalable, and maintainable code. - Lead and participate in code reviews, fostering a culture of continuous improvement, technical excellence, and knowledge sharing. - Design, implement, automate, and troubleshoot services within a VoIP/real-time communications environment, ensuring high availability and performance. - Drive enhancements to system observability, monitoring, and alerting to proactively identify and resolve issues in production environments. - Own the reliability and scalability of voice infrastructure, including capacity planning, redundancy, and fault tolerance strategies. - Lead cross-functional incident response and root cause analysis for escalated issues, ensuring timely resolution and continuous improvement. - Participate in an on-call rotation and oversee after-hours maintenance activities as needed to support platform stability and uptime. Qualifications - Minimum of 5 years of experience in software engineering, infrastructure engineering, site reliability engineering (SRE), or platform engineering within a production environment. - Demonstrated leadership capability with a track record of driving initiatives and delivering results through others. - Proven ability to effectively lead, manage, and develop high-performing remote or distributed engineering teams. - Strong organizational skills with a high level of attention to detail and the ability to manage multiple priorities simultaneously. - Proficiency in one or more programming languages such as Python or Elixir, with a solid understanding of software development best practices. - Hands-on experience working in Linux or UNIX-based environments, including system-level troubleshooting and performance optimization. - Experience designing, querying, and optimizing relational databases such as MySQL or PostgreSQL. - Strong experience with version control systems, particularly Git, including collaborative workflows (e.g., branching, pull requests). - Excellent written and verbal communication skills in English, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders. Requirements - Experience with real-time communications technologies (FreeSWITCH, SIP, WebRTC). - Exposure to Elixir and Phoenix. - Experience scaling engineering teams in high-growth environments. - Background in CCaaS, UCaaS, or customer experience platforms. Benefits - Extended Healthcare Plan (Medical, Disability, Dental & Vision). - RPP - Group RRSP. - Group Life - AD&D - Critical Illness Insurance. - Paid Time Off Benefits. - Work From Home - Flexible hours. - Entrepreneurial work environment partnered with high growth career opportunities.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Organization Overview: Information Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy supporting HR systems in Hire to Retire, Talent Foundations, Total Rewards, Global Time & Absence and Payroll with applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. Role Description: Salesforce seeks a talented, self-directed, technical leader to manage software engineers on the Information Technology Application Engineering team. In this role, you will be responsible for end-to-end management of tools, systems, and applications that support the Salesforce HR systems. You will collaborate with many teams across Information Technology and Employee Success to scale and enhance HR systems for the unparalleled growth of Salesforce. Responsibilities: * Hire and retain top engineering talent * Lead and mentor a team of software engineers, providing guidance and support to ensure the successful delivery of projects. * Collaborate with cross-functional teams to define project scopes, timelines, and resource requirements. * Drive the implementation and adoption of best practices in software engineering, including Agile methodologies and continuous integration/delivery. * Champion the utilization of MuleSoft and Workday integration solutions for Workday HCM, leveraging its capabilities to streamline business processes and enhance efficiency. * Oversee the development and execution of comprehensive test automation strategies for Integrations and Workday HCM, ensuring the delivery of high-quality software products. * Manage stakeholder expectations and communicate project status updates effectively. * Occasional travel is involved Experience/Skills Required: * 12+ years of experience in software engineering, with a proven track record of leadership and project delivery in HR Systems such as Workday / Peoplesoft in end to end Hire to Retire cycle * Strong understanding of engineering management principles, including team leadership, performance management, and talent development. * Experience managing vendor partners and teams extended with contractors * A keen eye for Innovation, Engineering / Operational Excellence, and Test Automation * Worked on project delivery in Workday Human Capital Management * Experience in HR domain (Hire to Retire, Talent Foundations, Total Rewards, Global Time & Absence, Payroll) * Experience in multiple Integration technologies like MuleSoft and Workday integrations (Studio, Orchestrations, etc.) * Experience managing global team working out of multiple time zones * Bachelor's degree in computer science or equivalent preferred * Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders. * Experience with agile/scrum methodology Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As a Business Development Manager Direct Supply at ETG, you will play a key role in growing our hotel portfolio. Your main focus will be identifying promising hotel partners, building strong relationships, and securing new collaborations. The role combines commercial skills with a solid understanding of hotel systems and effective project management. From negotiating partnerships to supporting onboarding, you will be central to driving our growth and long-term success! This is a remote vacancy open to candidates residing in Turkey, preferably Istanbul. Job Responsibilities: - Conduct thorough market analysis and research to identify potential opportunities for growth in designated destinations;  - Stay abreast of industry trends, competitor activities, and market demands to inform contracting strategies;  - Utilize extranet tools and negotiation skills to directly contract with hotels, ensuring favourable terms, rates, and inventory allocation;  - Build and maintain strong relationships with hotel partners to maximise mutual benefits and enhance our competitive position;  - Negotiate competitive rates, discounts, and value added amenities with hotel partners to secure preferential pricing for our clients;  - Proactively communicate special offers, promotions, and unique selling points to clients to enhance their overall experience and satisfaction;  - Monitor the performance of contracted hotels, including occupancy rates, revenue generation, and client feedback;  - Ensure that contracted rates align with market demands and client expectations while maintaining profitability for the company;  - Manage the entire contracting process, from initial negotiations to contract execution and renewal;  - Ensure all contractual agreements are accurately documented, compliant with company policies, and effectively communicated to relevant stakeholders;  - Collaborate closely with internal stakeholders, including sales, operations, and product teams, to align contracting efforts with business objectives and client needs;  - Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;  - Provide regular updates and reports on market trends, contracting activities, and performance metrics;  - Ensure compliance with legal and regulatory requirements governing hotel contracts, including data privacy, antitrust laws, and industry standards;  - Mitigate potential risks associated with contract negotiations and maintain a thorough understanding of contractual terms and conditions.

Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience. Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone. As a Business Development Manager Direct Supply at ETG, you will play a key role in growing our hotel portfolio. Your main focus will be identifying promising hotel partners, building strong relationships, and securing new collaborations. The role combines commercial skills with a solid understanding of hotel systems and effective project management. From negotiating partnerships to supporting onboarding, you will be central to driving our growth and long-term success! This is a remote vacancy open to candidates residing in Turkey, preferably Istanbul. Job Responsibilities: - Conduct thorough market analysis and research to identify potential opportunities for growth in designated destinations;  - Stay abreast of industry trends, competitor activities, and market demands to inform contracting strategies;  - Utilize extranet tools and negotiation skills to directly contract with hotels, ensuring favourable terms, rates, and inventory allocation;  - Build and maintain strong relationships with hotel partners to maximise mutual benefits and enhance our competitive position;  - Negotiate competitive rates, discounts, and value added amenities with hotel partners to secure preferential pricing for our clients;  - Proactively communicate special offers, promotions, and unique selling points to clients to enhance their overall experience and satisfaction;  - Monitor the performance of contracted hotels, including occupancy rates, revenue generation, and client feedback;  - Ensure that contracted rates align with market demands and client expectations while maintaining profitability for the company;  - Manage the entire contracting process, from initial negotiations to contract execution and renewal;  - Ensure all contractual agreements are accurately documented, compliant with company policies, and effectively communicated to relevant stakeholders;  - Collaborate closely with internal stakeholders, including sales, operations, and product teams, to align contracting efforts with business objectives and client needs;  - Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events;  - Provide regular updates and reports on market trends, contracting activities, and performance metrics;  - Ensure compliance with legal and regulatory requirements governing hotel contracts, including data privacy, antitrust laws, and industry standards;  - Mitigate potential risks associated with contract negotiations and maintain a thorough understanding of contractual terms and conditions.