Specialized assistants for B2B SaaS sales, customer success, and marketing teams
Operations Manager
Location
Philippines
Posted
73 days ago
Salary
0
Seniority
Senior
Job Description
Operations Manager
Hireframe
• Process bi-monthly payroll and manage accurate tracking of PTO and sick time. • Lead weekly team meetings and coordinate team engagement and staff appreciation initiatives. • Administer bi-annual performance reviews and manage tracking of team Objectives and Key Results (OKRs). • Coordinate onboarding for new team members, including internal training and IT provisioning. • Manage training budgets and assess ongoing team training needs and professional development goals. • Analyze team time tracking, utilization, and productivity metrics. • Prepare client time reporting and budgeting analysis. • Manage client budget changes and team assignment transitions. • Plan for future hiring needs and support capacity planning for new client onboarding. • Oversee team scheduling, availability, and time-off monitoring. • Administer new client onboarding requirements, coordinating personnel and IT needs from contract execution through the first monthly check-in. • Track client engagement metrics and administer annual client satisfaction surveys. • Manage recurring Quality Assurance (QA) reviews and maintain SOP standards across the firm. • Prepare and analyze monthly invoices and manage collections processes. • Handle new user provisioning and oversee internal IT ticket management. • Manage cloud platform optimization and internal system “bloat” reduction. • Maintain ownership of client and team databases within Airtable. • Support marketing operations by ensuring brand standards are followed and managing the referral program. • Own internal SOP documentation and lead communication, training, and change management for process updates.
Job Requirements
- Bachelor’s degree in Business, Operations, Human Resources, Accounting, or a related field.
- Minimum of 4–6 years of experience in operations management, preferably in professional services, accounting, or consulting environments.
- Experience managing HR administration, payroll processes, and workforce planning.
- Strong organizational and project management skills with attention to detail.
- Comfort working with cloud-based tools (Airtable, time tracking systems, accounting or IT platforms).
- Strong written and verbal communication skills.
- Preferred Qualifications**
- Experience in an accounting, finance, or CFO services firm.
- Familiarity with utilization-based staffing models and client budgeting.
- Experience managing SOPs, QA processes, and operational documentation.
- Background supporting remote or distributed teams.
- Exposure to basic IT administration, systems optimization, or workflow automation.
Benefits
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
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