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Upstart

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Partner Operations Manager

OperationsOperationsFull TimeRemoteSeniorTeam 1,001-5,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

73 days ago

Salary

$109.7K - $151.8K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglishSQL

Job Description

Partner Operations Manager

Upstart

• Own partner operations workflows, ensuring consistent, efficient execution across onboarding, reporting, payments, and ongoing partner support • Partner closely with Account Management to support partner health, retention, and expansion through operational excellence • Coordinate cross-functionally with Product, Engineering, Marketing, Creative, and Legal to resolve technical issues, launch initiatives, and support partner needs • Maintain accurate partner documentation, processes, and operational playbooks to support scale and consistency • Identify opportunities to improve operational efficiency through process optimization, automation, and tooling • Execute end of month book reporting process to ensure accurate and timely payments to partners based on contractual agreements • Work with Upstart Legal and Compliance to ensure our partners are representing Upstart’s products in an accurate and compliant way

Job Requirements

  • 4+ years of experience in operations, partner operations, program management, or a related role
  • Advanced proficiency with spreadsheet tools (e.g., Excel or Google Sheets), including data organization, analysis, and reporting
  • Experience managing multiple workflows or projects simultaneously in a fast-paced environment
  • Demonstrated ability to own processes end-to-end with a high degree of accountability
  • Experience managing recurring reporting, reconciliation, or close processes tied to financial or performance outcomes
  • Experience supporting partner, vendor, or customer-facing programs in a technology or financial services environment (preferred)
  • Proficiency with business intelligence tools such as Looker or Mode (preferred)
  • Experience using generative AI tools to improve operational efficiency or automate workflows (preferred)
  • Comfort working with multiple data sources and internal dashboards to validate and reconcile results (preferred)
  • SQL experience or ability to write basic queries for data validation and analysis (preferred)
  • Experience supporting compliance audits or regulatory documentation processes (preferred)

Benefits

  • Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
  • Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
  • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
  • Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
  • Health Savings Account contributions from Upstart for eligible plans
  • Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
  • Paid time off, sick and safe time, and company holidays
  • Paid family and parental leave to support caregiving and major life moments
  • Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
  • Employee Assistance Program (EAP) offering mental health support and life-centered resources
  • Financial wellness resources, including access to financial planning tools and a financial concierge service
  • Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
  • Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
  • Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
  • Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).

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