• Serve as a Tier 2/3 escalation resource for all Managed Services customers, supporting incidents escalated from the Service Desk and/or NOC. • Act as the technical lead and incident commander during high-severity or complex incidents, coordinating response efforts across internal teams, vendors, and cloud providers. • Participate in a formal on-call escalation rotation, providing after-hours incident response and technical leadership as required. • Lead real-time troubleshooting during incidents, including deep technical analysis, mitigation, recovery, and service restoration. • Communicate directly with customers during incidents, providing clear technical status updates, recovery plans, and post-incident explanations. • Ensure proper documentation, handoff, and follow-up actions after incident resolution. • Own technical direction and architecture for Azure-based Managed Services environments, ensuring solutions are secure, scalable, resilient, and supportable. • Advanced knowledge of both IaaS and PaaS technologies within the Azure ecosystem. • Working knowledge of Cloud Adoption Framework (CAF). • Perform Azure Well Architected Reviews as part of the lifecycle of a managed Azure customer. • Design and validate Azure infrastructure solutions across compute, storage, networking, identity, security, and monitoring. • Architect and support Azure Virtual Desktop environments, including host pools, scaling strategies, image lifecycle management, and FSLogix profile architecture. • Define disaster recovery and resiliency strategies for Azure workloads, including recovery objectives, dependencies, and validation approaches. • Identify architectural risks and recommend remediation to improve platform stability and reduce operational risk. • Design, implement, and govern Infrastructure as Code (IaC) using ARM templates, Bicep, Terraform, or equivalent tooling. • Establish and enforce IaC standards, version control practices, and reusable deployment patterns for Azure environments. • Promote automation-first approaches using PowerShell and Azure CLI to reduce manual effort and improve consistency. • Provide technical guidance to AST engineers to ensure deployments align with approved architectural and IaC standards.

• NO EXPERIENCE REQUIRED, WE WILL PROVIDE FULL TRAINING • Take the first steps towards a new career in Cloud Computing. • Due to a severe skills shortage in the marketplace, IT Technicians, AWS Cloud Computer Professionals, and Cyber Security experts are in high demand. • We have a pool of employers who are looking for freshly trained Tech professionals, especially within Cloud Computing. • Due to the nature of our Career Academy Programmes, we are able to match students with our pool of employers, to help fill essential tech roles within this sector. • Join us on our free AWS Webinar* this weekend, by clicking 'Apply for this job', and we will send you the joining link, shortly. *Webinar is for information only, and does not guarantee a job.

• Creating enterprise-quality solutions, with extensive experience and familiarity with how enterprise software solutions fit into a wider technical landscape • Creating serverless solutions to execute data science and ML models • Creating cloud IaC deployment code • Guiding a team of Optimisers, Data Scientists, Data Engineers, Cloud Engineers and QA Engineers. • Understanding and relating customer/business needs to the technical solutions we create • Liaising with the customer, product owners and business analysts to ensure that the work we are doing is correct and architecturally sound • Making technology and approach choices to meet NFRs whilst delivering good value for money

• Provide technical delivery leadership on client engagements • Lead architectural design sessions with clients • Guide and coach peers in implementation • Manage client expectations while cultivating team culture • Partner with Delivery Excellence for project milestones alignment