By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com. THE ROLE: As a Customer Support Analyst within GeniusIQ, you’ll be the link between our customers and our technology. From resolving support queries to coordinating with engineering teams and ensuring smooth game day operations, your work will directly contribute to delivering reliable, high-quality sports data experiences. WHAT YOU'LL DO: - Handle and prioritise incoming customer requests, ensuring timely resolution or appropriate escalation to the relevant teams. - Triage basic API and software access issues, collecting necessary details for our engineering teams to efficiently address. - Maintain comprehensive customer contact lists and playbooks for outage and delivery updates, ensuring clear communication with all stakeholders. - Collaborate with game day operations and System Support Engineers to promptly resolve event-day issues and maintain operational continuity. WHAT YOU'LL BRING - Strong verbal and written communication skills in English and French. - Strong knowledge of football and basketball, other sports beneficial - Previous experience in customer support, data delivery, or product operations. - Proficiency in working with software platforms and technical tools. - Excellent organisational skills with the ability to manage multiple tasks simultaneously. - Ability to work collaboratively with teams across different time zones. - Willing to work a schedule aligned with the sports calendar, including evenings, weekends, and public holidays. We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location. As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports. One team, being brave, driving change  We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius. Let us know when you apply if you need any assistance during the recruiting process due to a disability.

• In the **Telekom TKS Worktype** you support customers with all inquiries related to add-on services, insurance, and service packages — and use every conversation to actively and professionally place tailored products. • Your focus is on identifying needs, explaining added value, and generating revenue while maintaining a service-oriented approach. • Handling written customer inquiries and internal system notifications. • Independent processing of typical tasks, including: • Changes to customer data (e.g., IBAN, address, contract details) • Follow-up processing for sales that were not completed correctly due to system issues • Manual execution of transactions across multiple systems • Independent research in multiple systems to clarify open issues. • Ensuring that all transactions are accurate, complete, and finalized. • Targeted, occasion-based outbound calling, e.g.: • when information is missing • when a transaction cannot otherwise be completed • or when sales potential is identified.

• Assist customers by phone, email, or chat with questions about billing, modern metering systems, and services. • Explain technical topics in clear, easy-to-understand language. • Process service requests, orders, and data changes quickly and reliably. • Find tailored solutions and ensure long-term customer satisfaction.

At Scrambly, we are revolutionizing the rewarded advertising space, currently serving over 3 million users in the USA. Over the past few years, we've grown rapidly, and we’re looking for incredible people to help us continue pushing boundaries and delivering top-tier digital solutions. Now we're hiring a Customer Support Specialist to deliver fast, accurate, and empathetic assistance to Scrambly’s users. You'll resolve issues efficiently, ensuring customer satisfaction, maintaining platform trust, and acting as the voice of the user to internal teams Key Responsibilities - Deliver exceptional customer support across multiple channels including live chat, email, and social media platforms, ensuring timely and professional responses - Maintain First Contact Resolution (FCR) excellence by providing accurate, complete solutions that resolve customer inquiries on initial contact - Ensure all customer communications strictly adhere to the company's Tone of Voice guidelines and brand standards, creating consistent and on-brand customer experiences - Provide responses that are accurate, compliant with company policies, and aligned with current procedures and quality guidelines - Proactively identify and escalate complex cases or emerging issues to appropriate teams, demonstrating sound judgment and problem-solving skills - Take full ownership of assigned support cases from initial contact through resolution, maintaining accountability for customer satisfaction - Manage and execute individual support operations projects, including process improvements, documentation updates, and quality initiatives - Maintain detailed and accurate case documentation in CRM systems, ensuring complete audit trails for all customer interactions - Collaborate cross-functionally with Product, Operations, and Quality Assurance teams to communicate customer feedback and contribute to service improvements - Meet and exceed key performance indicators (KPIs) including response time, resolution time, customer satisfaction scores (CSAT), and quality assurance (QA) metrics - Stay current with product knowledge, policy updates, and industry best practices through ongoing training and self-directed learning - Contribute to knowledge base development by identifying gaps and creating clear, helpful documentation for both customers and team members - Participate in team meetings, provide constructive feedback, and support continuous improvement initiatives within the support organization.