• Lead the execution of customer projects, ensuring successful delivery of use cases within agreed timelines and scope. • Act as the bridge between technical teams, customers, and internal stakeholders, ensuring alignment on objectives, milestones, and outcomes. • Manage multiple projects simultaneously, balancing priorities based on business impact and customer needs. • Oversee end-to-end project lifecycle, from kickoff to completion, ensuring adherence to customer requirements and company standards. • Define project plans, objectives, scope, deliverables, and KPIs to measure success. • Coordinate cross-functional teams, including various pods, data scientists, engineers, and business analysts, to deliver solutions. • Track progress, identify risks early, and implement mitigation strategies. • Work closely with customers to understand their business challenges and map solutions to their needs. • Translate customer use cases into actionable project plans, ensuring technical feasibility and alignment with Complexio’s AI capabilities. • Serve as the primary point of contact for customers, managing expectations and communication throughout the project lifecycle. • Conduct regular check-ins, project updates, and post-implementation reviews to ensure value realization. • Align internal teams and external partners on project objectives, ensuring smooth collaboration. • Coordinate with pod leads, tech managers, product, and customer success teams to remove blockers and optimize resource allocation. • Escalate critical issues and dependencies to leadership as needed, providing data-driven recommendations. • Establish and refine project management frameworks, methodologies, and best practices for efficient execution. • Leverage agile methodologies where applicable, iterating on project deliverables based on feedback. • Contribute to internal knowledge-sharing and documentation of lessons learned from past projects.

• Coordinates cross-functionally with Product and Engineers to identify / define specifications, and continuously communicate project status and needs • Background in using Confluence and Jira to hands-on manage projects • Ensures that all PM reports are accurate and are updated in a timely manner • Provide management visibility into project progress, while supporting effective decision-making, approvals, and direction • Organise and conduct periodic project reviews with key stakeholders to provide progress and plan to key milestones, manage key decisions and mitigate risks • Expert ability to develop project plans, manage individual deadlines and goals • Understand the domain and know the experts to ask the right questions to prioritise and perform necessary follow-ups to resolve issues • Leverage past experiences to identify potential areas of improvement in project performance and sharing of best practices related to overall project management

• Coordinate cross-functionally with Product and Engineers to explore solutions, define specifications, and continuously communicate project status and needs • Use project management tools (e.g., Jira, Confluence) to manage documentation, workflows, and progress tracking • Ensure project reports are accurate, up-to-date, and shared on time • Provide clear visibility into project progress to leadership and stakeholders, supporting effective decision-making, approvals, and direction • Organise and lead project reviews with key stakeholders to share progress, align on upcoming milestones, facilitate and support decision-making, and proactively mitigate risks. Build and maintain detailed project plans, ensuring effective management of deadlines, deliverables, and project goals • Gain domain expertise and engage relevant subject-matter experts by asking the right questions, prioritization, and timely follow-up to ensure blockers are removed • Leverage past experience to identify improvement opportunities and promote best practices that elevate project performance

• Manage full project lifecycle: from planning and kickoff to delivery and closure. • Requirements management: elicit, analyze, document, and support requirements throughout the project lifecycle. • Align project goals with business and tech teams, and make sure everyone’s on the same page. • Organize day-to-day work in the team: task tracking, prioritization, and follow-ups. • Maintain project documentation: roadmaps, status updates, risk logs, etc. • Run regular syncs and planning sessions with developers, designers, QA, and business stakeholders. • Track progress, identify blockers early, and adjust plans as needed. • Communicate clearly with all sides — keeping stakeholders up to date on status, risks, and changes. • Contribute to improving PM processes and tools inside the PMO.