• Own customer adoption, onboarding, and continued success at your customer base. • Document adoption and success • Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure • Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals • Voice support for new product features & provide customer feedback to New Relic product management and engineering groups • Maintain a deep understanding of the customer’s business as well as their technical environment • As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

**About BEAME Medical Technology Limited:** Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!**Job Summary:** We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

• You act as a strategic advisor for our customers, understand their business goals, and ensure early value as well as sustainable impact. • You build trusted customer relationships, develop project champions on the client side, and identify relevant stakeholders. • You ensure company-wide adoption of TradeLink and support customers in using our AI-powered product by applying structured change management and driving adoption across the organization. • You take end-to-end ownership of rollouts across the entire customer journey – including partner activation. • You identify, understand, and clearly articulate user requirements to enable customer-driven development of our AI-based product features. • You recognize upselling and cross-selling opportunities within your customer portfolio and proactively drive their implementation. • You work closely with the sales team, evaluate new opportunities, and actively contribute to the revenue growth of your customer portfolio.

• Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by: • Delivering and communicating ROI for our clients, throughout the learner intervention • Being the trusted partner for the customer on use-case and programme functionality • Being the voice of the customer when managing processes and delivering ‘best in class’ programmes. • Develop and manage client portfolios. • Sustain business growth and profitability by maximizing value. • Analyze customer data to improve customer experience. • Improve onboarding processes. • Help to find the right solutions for both the organisation and the client. • Handle and resolve customer requests and complaints. • Minimize customer churn. • Aid in product design and product development.