**About BEAME Medical Technology Limited:** Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!**Job Summary:** We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

• You act as a strategic advisor for our customers, understand their business goals, and ensure early value as well as sustainable impact. • You build trusted customer relationships, develop project champions on the client side, and identify relevant stakeholders. • You ensure company-wide adoption of TradeLink and support customers in using our AI-powered product by applying structured change management and driving adoption across the organization. • You take end-to-end ownership of rollouts across the entire customer journey – including partner activation. • You identify, understand, and clearly articulate user requirements to enable customer-driven development of our AI-based product features. • You recognize upselling and cross-selling opportunities within your customer portfolio and proactively drive their implementation. • You work closely with the sales team, evaluate new opportunities, and actively contribute to the revenue growth of your customer portfolio.

• Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by: • Delivering and communicating ROI for our clients, throughout the learner intervention • Being the trusted partner for the customer on use-case and programme functionality • Being the voice of the customer when managing processes and delivering ‘best in class’ programmes. • Develop and manage client portfolios. • Sustain business growth and profitability by maximizing value. • Analyze customer data to improve customer experience. • Improve onboarding processes. • Help to find the right solutions for both the organisation and the client. • Handle and resolve customer requests and complaints. • Minimize customer churn. • Aid in product design and product development.

Overview Build the Future of Learning Be part of a mission that transforms education at scale. Join a growing Northern Europe team where your work directly impacts educators and learners every day. This role offers a unique opportunity to contribute to meaningful learning experiences while building strong relationships with academic institutions and driving the adoption of innovative digital solutions. As a Customer Success Consultant, you will play a critical role in ensuring our customers achieve success with our digital platforms. Acting as a trusted partner, you will support institutions through both pre-sales and post-sales stages, helping them maximize value, engagement, and learning outcomes. How You Will Make an Impact You will empower educators and institutions to effectively adopt and use digital learning tools. By delivering exceptional support, leveraging data insights, and driving engagement, you will help improve learning experiences and outcomes across the region. Your efforts will directly contribute to customer satisfaction, retention, and long-term success. What You Will Be Doing - Collaborate directly with universities and educational institutions to ensure successful implementation of digital platforms - Act as the primary point of contact for account activation, validation, and management through our internal systems (e.g., PARIS) - Partner with sales teams to deliver seamless customer support and maintain strong relationships - Engage educators using data and analytics to drive platform adoption and deeper usage - Deliver training sessions and onboarding support for platform users - Design and build courses, assignments, and learning materials aligned with curriculum objectives - Manage multiple stakeholders, timelines, and deliverables across projects - Maintain accurate records of customer interactions and progress within CRM systems - Serve as the primary point of contact for customers, maintaining relationships and driving deeper engagement with our platforms to support business success. Skills & Qualifications Needed - You have a passion and a desire to work with Learning Management Systems (LMS), educational technology or software that impacts the lives of learners. - You understand the Higher Education system, either in the form of obtaining a degree or in a professional capacity. - You are analytically minded, enjoy working with data and a confident MS Excel user. - You have previous experience working with SQL and/or Tableau. This would be desirable. - You can work effectively in delivering projects across multi-stakeholder environments, managing timelines, deliverables, and expectations. - Excellent organizational skills with the ability to manage multiple projects simultaneously - Strong attention to detail and commitment to accuracy in reporting and communication - Self-starter mindset with the ability to take ownership and drive results independently - Strong interpersonal and communication skills for working across diverse stakeholders - Proven ability to follow through on commitments and maintain accountability - Ability to leverage data insights to drive decision-making and customer engagement Additional Advantages - Fluency in French (nice to have) - Prior experience in digital education or EdTech environments - Experience supporting sales or customer success teams in a tech-driven environment - Experience using CRM tools such as Salesforce (preferred) How We Work at McGraw-Hill We succeed by living our values and working in ways that reflect who we are: - Customer & Market Focus - putting educators and learners first - Driving with Data -making informed, evidence-based decisions - Partnering Across Teams - collaborating globally and locally - Executing with Agility -adapting quickly in a changing learning landscape - Ownership & Initiative - taking responsibility for outcomes Why work for us? At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. You won’t just sell products; you’ll help shape how learning works in a digital world. McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 50538