• You act as a strategic advisor for our customers, understand their business goals, and ensure early value as well as sustainable impact. • You build trusted customer relationships, develop project champions on the client side, and identify relevant stakeholders. • You ensure company-wide adoption of TradeLink and support customers in using our AI-powered product by applying structured change management and driving adoption across the organization. • You take end-to-end ownership of rollouts across the entire customer journey – including partner activation. • You identify, understand, and clearly articulate user requirements to enable customer-driven development of our AI-based product features. • You recognize upselling and cross-selling opportunities within your customer portfolio and proactively drive their implementation. • You work closely with the sales team, evaluate new opportunities, and actively contribute to the revenue growth of your customer portfolio.

• Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by: • Delivering and communicating ROI for our clients, throughout the learner intervention • Being the trusted partner for the customer on use-case and programme functionality • Being the voice of the customer when managing processes and delivering ‘best in class’ programmes. • Develop and manage client portfolios. • Sustain business growth and profitability by maximizing value. • Analyze customer data to improve customer experience. • Improve onboarding processes. • Help to find the right solutions for both the organisation and the client. • Handle and resolve customer requests and complaints. • Minimize customer churn. • Aid in product design and product development.

Overview Build the Future of Learning Be part of a mission that transforms education at scale. Join a growing Northern Europe team where your work directly impacts educators and learners every day. This role offers a unique opportunity to contribute to meaningful learning experiences while building strong relationships with academic institutions and driving the adoption of innovative digital solutions. As a Customer Success Consultant, you will play a critical role in ensuring our customers achieve success with our digital platforms. Acting as a trusted partner, you will support institutions through both pre-sales and post-sales stages, helping them maximize value, engagement, and learning outcomes. How You Will Make an Impact You will empower educators and institutions to effectively adopt and use digital learning tools. By delivering exceptional support, leveraging data insights, and driving engagement, you will help improve learning experiences and outcomes across the region. Your efforts will directly contribute to customer satisfaction, retention, and long-term success. What You Will Be Doing - Collaborate directly with universities and educational institutions to ensure successful implementation of digital platforms - Act as the primary point of contact for account activation, validation, and management through our internal systems (e.g., PARIS) - Partner with sales teams to deliver seamless customer support and maintain strong relationships - Engage educators using data and analytics to drive platform adoption and deeper usage - Deliver training sessions and onboarding support for platform users - Design and build courses, assignments, and learning materials aligned with curriculum objectives - Manage multiple stakeholders, timelines, and deliverables across projects - Maintain accurate records of customer interactions and progress within CRM systems - Serve as the primary point of contact for customers, maintaining relationships and driving deeper engagement with our platforms to support business success. Skills & Qualifications Needed - You have a passion and a desire to work with Learning Management Systems (LMS), educational technology or software that impacts the lives of learners. - You understand the Higher Education system, either in the form of obtaining a degree or in a professional capacity. - You are analytically minded, enjoy working with data and a confident MS Excel user. - You have previous experience working with SQL and/or Tableau. This would be desirable. - You can work effectively in delivering projects across multi-stakeholder environments, managing timelines, deliverables, and expectations. - Excellent organizational skills with the ability to manage multiple projects simultaneously - Strong attention to detail and commitment to accuracy in reporting and communication - Self-starter mindset with the ability to take ownership and drive results independently - Strong interpersonal and communication skills for working across diverse stakeholders - Proven ability to follow through on commitments and maintain accountability - Ability to leverage data insights to drive decision-making and customer engagement Additional Advantages - Fluency in French (nice to have) - Prior experience in digital education or EdTech environments - Experience supporting sales or customer success teams in a tech-driven environment - Experience using CRM tools such as Salesforce (preferred) How We Work at McGraw-Hill We succeed by living our values and working in ways that reflect who we are: - Customer & Market Focus - putting educators and learners first - Driving with Data -making informed, evidence-based decisions - Partnering Across Teams - collaborating globally and locally - Executing with Agility -adapting quickly in a changing learning landscape - Ownership & Initiative - taking responsibility for outcomes Why work for us? At McGraw Hill, you will be empowered to make a real impact on a global scale. Every day your individual efforts contribute to the lives of millions. You won’t just sell products; you’ll help shape how learning works in a digital world. McGraw Hill recruiters always use a “@mheducation.com or @careers.mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email. 50538

Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. Job Description As the leading European alternative to the hyperscalers, TCP provides a confident, modern cloud built on the pillars of sovereignty and security. In this role, you will be - the primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential. - shift the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with. ________________________________________ Key Responsibilities • Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative. • Manage Enterprise Adoption: Partner with clients to accelerate TCP adoption, focusing on large-scale workloads and complex migrations. • Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with. • Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance. • Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes. • Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey. Qualifications • Fluency in English, both verbal and written - German knowledge is highly welcome • Cloud Architecture Mastery: Deep technical understanding of public cloud architecture (compute, storage, networking) specifically within the context of European infrastructure. • Sovereignty & Security Expertise: Strong knowledge of sovereign cloud principles, data residency, and high-security standards to deliver security without compromise. • Hyperscaler Proficiency: Competitive knowledge of AWS, Azure, or GCP to effectively position TCP as the European alternative. • Complex Workload Migration: Proven experience technical-leading the migration of big workloads for enterprise businesses. • Technical Communication: Ability to refine product narratives to clearly express the unique value of TCP to both technical and executive stakeholders. • UI/UX Literacy: Familiarity with digital components and UI principles to ensure the platform remains intuitive and user-friendly. • Sector Expertise: Deep understanding of the B2B technology sector, supported by insights from a global B2B data ecosystem. • Telekom Brand Alignment: Ability to operate within Telekom brand guidelines while expressing the distinct identity of the T Cloud Public product. • Strategic Growth Mindset: Proven track record of helping complex businesses build traction and accelerate growth in the market. Additional Information Please note: remote working is only possible from within Hungary due to European taxation regulations. * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. - Company: Deutsche Telekom TSI Hungary Kft.