• Overseeing the manual testing process of voice bots and reporting the errors • Managing a team of 8 to 12 annotators, regularly checking the quality of their work and improving their performance • Making sure that all the processes are being followed and suggesting improvements • Training and onboarding new team members • Troubleshooting and escalating issues to relevant stakeholders

• You are the operational leader driving TM Forum’s benchmarking and maturity initiatives. • Own the end-to-end customer journey – responsible for excellence in service delivery. • Direct the top-tier external consulting partners contracted to build and run our benchmark databases and interactive tools. • Personally guide senior operational leaders at the world's largest telcos through the entire benchmarking lifecycle.

Location: Remote (LATAM) Schedule: Full-time, U.S. Hours Employment: Independent Contractor Salary: $1,500-$1,800/month - Negotiable based on experience About the Role A fast-growing U.S.-based telecommunications company is looking for a bilingual (English/Spanish) Customer Support Associate to support customers across voice, chat, and email. This role goes beyond traditional support, you’ll play a key part in problem-solving, improving processes, and supporting operations as the company scales. About you Do you have excellent communication skills and even more exceptional customer prowess? Are you skilled in telecom operations, particularly with port-in processes, and thrive in solving customer problems with precision? Do you enjoy working in fast-paced, tech-driven environments where every interaction counts? This role is ideal for someone who can manage both customer-facing communications and back-office operational processes, ensuring every customer interaction is smooth, professional, and efficient.  The ideal candidate can effortlessly handle account updates, port-in processes, and service troubleshooting, while also helping identify process improvements that will make operations more seamless as the company grows. This role is perfect for someone with telecom experience, strong customer service skills, and a passion for building seamless customer experiences in a growing U.S. startup. Responsibilities - Support customers via phone, chat, and email in English and Spanish - Handle escalations and complex issues, ensuring fast and accurate resolution - Assist with telecom-related requests (e.g., port-ins, service issues) - Document interactions and maintain accurate records in internal systems - Identify patterns and contribute to process improvements and operational efficiency - Collaborate with U.S.-based team members across support and engineering

Location: Remote (LATAM) Schedule: Full-time, U.S. Hours Employment: Independent Contractor Salary: $1,500-$1,800/month - Negotiable based on experience About the Role A fast-growing U.S.-based telecommunications company is looking for a bilingual (English/Spanish) Customer Support Associate to support customers across voice, chat, and email. This role goes beyond traditional support, you’ll play a key part in problem-solving, improving processes, and supporting operations as the company scales. About you Do you have excellent communication skills and even more exceptional customer prowess? Are you skilled in telecom operations, particularly with port-in processes, and thrive in solving customer problems with precision? Do you enjoy working in fast-paced, tech-driven environments where every interaction counts? This role is ideal for someone who can manage both customer-facing communications and back-office operational processes, ensuring every customer interaction is smooth, professional, and efficient.  The ideal candidate can effortlessly handle account updates, port-in processes, and service troubleshooting, while also helping identify process improvements that will make operations more seamless as the company grows. This role is perfect for someone with telecom experience, strong customer service skills, and a passion for building seamless customer experiences in a growing U.S. startup. Responsibilities - Support customers via phone, chat, and email in English and Spanish - Handle escalations and complex issues, ensuring fast and accurate resolution - Assist with telecom-related requests (e.g., port-ins, service issues) - Document interactions and maintain accurate records in internal systems - Identify patterns and contribute to process improvements and operational efficiency - Collaborate with U.S.-based team members across support and engineering