SenseAI Ventures

• Data processing in Excel • Manually approving calls on an internal tool • Monitoring the call dashboard and taking appropriate actions • Escalating any technical issues to the relevant stakeholders and raising red flags if any

• Overseeing the manual testing process of voice bots and reporting the errors • Managing a team of 8 to 12 annotators, regularly checking the quality of their work and improving their performance • Making sure that all the processes are being followed and suggesting improvements • Training and onboarding new team members • Troubleshooting and escalating issues to relevant stakeholders

• Tagging and annotating conversation data to provide useful information for the machine learning team using internal tools. • Provide feedback for improvements to existing tooling that can increase tagging throughput and quality. • Monitoring and analysing the performance of the conversational bots and providing actionable insights.