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HSI

Making the Workplace Safer and Smarter

Customer Solutions Support Specialist

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

80 days ago

Salary

0

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Customer Solutions Support Specialist

HSI

• Respond promptly and courteously to customer inquiries via phone, email, chat, and support cases. • Troubleshoot basic to moderately complex technical issues across platforms, including password resets, account access, and system navigation. • Assist users with platform features and functionality, including Learning Management System (LMS) use and general system navigation. • Document customer interactions and resolutions accurately while maintaining data and account security protocols. • Escalate complex or unresolved issues appropriately, ensuring a smooth transition for continued support. • Communicate known issues, customer feedback, and potential system improvements to management and product teams. • Participate in product and process training to stay current on platform updates and support practices. • Support departmental projects, including software testing or specialized training areas, as assigned. • Foster positive relationships with customers by providing clear, patient, and empathetic communication. • Maintain a consistent focus on quality, timeliness, and resolution accuracy. • Promote and support company culture and team values in daily interactions.

Job Requirements

  • High School Diploma or equivalent required.
  • 2+ years of experience in a high-volume call center or customer service role preferred.
  • 1+ year of technical support experience preferred; familiarity with help desk or ticketing systems (e.g., Jira, Zendesk, Salesforce) is a plus.
  • Prior experience with Learning Management Systems (LMS) is advantageous.
  • Proficiency in Microsoft Office products (Word, Excel, Outlook) required.
  • Basic understanding of internet technologies and web-based platforms.
  • Strong problem-solving and communication skills.
  • Proven ability to learn quickly and retain technical concepts.
  • Dependable, with a strong attendance and punctuality record.

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