Job Closed

This listing is no longer active.

ICBD Holdings logo
ICBD Holdings

ICBD Holdings integrates HR, information technology, billing, and marketing solutions to its family of companies.

Sales Support Specialist

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 51-200Since 2019H1B SponsorCompany SiteLinkedIn

Location

Florida

Posted

80 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Sales Support Specialist

ICBD Holdings

Sales Support Specialist – ABA Centers of America Florida, Puerto Rico, Texas, and Washington - 50-75% travel expectation (as needed)     Who We Are  We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we’ve scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.     Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—a rarity in today’s healthcare landscape. We’ve achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.     Our corporate team plays a mission-critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you’re a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence.     Our Origin Story  ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.     Recognition & Awards  Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including:  - Inc. 5000 – 5th Fastest-Growing Private Company in America.  - Financial Times – #1 on "The Americas' Fastest Growing Companies".   - EY Entrepreneur Of The Year® U.S. Overall.  - South Florida Business Journal’s Top 100 Companies.  - Florida Trend Magazine's 500 Most Influential Business Leaders.  - Inc. Best in Business, Health Services.     About the Role  The Sales Support Specialist provides operational and administrative support to Business Development and Executive Director teams across assigned markets, ensuring field teams are equipped to execute referral development, community outreach, and engagement activities through effective Salesforce data management, onboarding coordination, event tracking, and field logistics. This role drives consistency and structure across markets, enabling Business Development and Executive Director teams to focus on relationship development, caregiver engagement, and admissions growth. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Key Responsibilities - Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility - Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity - Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards - Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations - Support preparation for community outreach, presentations, referral partner meetings, and engagement activities - Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives - Track and monitor referral partner engagement and event activity across assigned markets - Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes - Coordinate ordering and distribution of marketing and outreach materials to support field teams - Respond to field requests and provide administrative support to enhance execution across service areas - Support tracking and reporting of outreach metrics, event performance, and CRM activity audits - Assist with data cleanup, reporting preparation, and overall sales operations support

Job Requirements

  • Qualifications
  • High School diploma, Bachelors Degree preferred
  • Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility
  • Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity
  • Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards
  • Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations
  • Support preparation for community outreach, presentations, referral partner meetings, and engagement activities
  • Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives
  • Track and monitor referral partner engagement and event activity across assigned markets
  • Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes
  • Coordinate ordering and distribution of marketing and outreach materials to support field teams
  • Demonstrated ability to manage multiple workstreams, timelines, and cross-functional   stakeholders in a fast-paced environment.
  • Strong facilitation and communication skills, with the ability to translate complex concepts into practical, field-ready tools.
  • Must maintain clean background and drug screenings.

Benefits

  • 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
  • Medical, dental, vision, long-term disability, and life insurance.
  • Generous 401(k) with up to 6% employer match.
  • About ABA Centers of America
  • ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation’s leading provider of autism care. We acknowledge this form of healthcare demands unique, personal dedication. By identifying individuals possessing the right blend of compassion and expertise, we can provide our clinical team members with the support and opportunities they need to flourish.
  • Join our mission and help build the future with purpose!
  • ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.

Related Job Pages

More Customer Support Jobs

Mercier Consultancy Group logo

Danish Speaking Customer Care for Appliance Manufacturing Company in Greece

Mercier Consultancy Group

A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.

Customer Support80 days ago

Mercier Consultancy MD is excited to offer an exceptional opportunity for Danish Speaking Customer Care Representatives to join a leading Appliance Manufacturing Company in Greece. This role involves providing excellent customer support to Danish-speaking clients, assisting them with product inquiries, troubleshooting, and ensuring customer satisfaction. If you are eager to work in a collaborative environment and enjoy the lifestyle Greece offers, this position is perfect for you! Key Responsibilities - Provide outstanding customer service in Danish through phone, email, and chat channels. - Assist customers with product information, warranty claims, and troubleshooting appliance issues. - Collaborate with internal teams including technical and logistics departments to resolve customer concerns efficiently. - Maintain accurate records of customer interactions and services provided in the CRM system. - Identify common customer issues and provide feedback to improve products and services. - Stay informed about the latest appliance products and company policies to deliver informed assistance.

Germany
Job Closed
Mercier Consultancy Group logo

Danish Speaking Customer Care for Appliance Manufacturing Company in Greece

Mercier Consultancy Group

A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.

Customer Support80 days ago

Mercier Consultancy MD is excited to offer an exceptional opportunity for Danish Speaking Customer Care Representatives to join a leading Appliance Manufacturing Company in Greece. This role involves providing excellent customer support to Danish-speaking clients, assisting them with product inquiries, troubleshooting, and ensuring customer satisfaction. If you are eager to work in a collaborative environment and enjoy the lifestyle Greece offers, this position is perfect for you! Key Responsibilities - Provide outstanding customer service in Danish through phone, email, and chat channels. - Assist customers with product information, warranty claims, and troubleshooting appliance issues. - Collaborate with internal teams including technical and logistics departments to resolve customer concerns efficiently. - Maintain accurate records of customer interactions and services provided in the CRM system. - Identify common customer issues and provide feedback to improve products and services. - Stay informed about the latest appliance products and company policies to deliver informed assistance.

Greece
Job Closed
Mercier Consultancy Group logo

Danish Speaking Customer Care for Appliance Manufacturing Company in Greece

Mercier Consultancy Group

A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.

Customer Support80 days ago

Mercier Consultancy MD is excited to offer an exceptional opportunity for Danish Speaking Customer Care Representatives to join a leading Appliance Manufacturing Company in Greece. This role involves providing excellent customer support to Danish-speaking clients, assisting them with product inquiries, troubleshooting, and ensuring customer satisfaction. If you are eager to work in a collaborative environment and enjoy the lifestyle Greece offers, this position is perfect for you! Key Responsibilities - Provide outstanding customer service in Danish through phone, email, and chat channels. - Assist customers with product information, warranty claims, and troubleshooting appliance issues. - Collaborate with internal teams including technical and logistics departments to resolve customer concerns efficiently. - Maintain accurate records of customer interactions and services provided in the CRM system. - Identify common customer issues and provide feedback to improve products and services. - Stay informed about the latest appliance products and company policies to deliver informed assistance.

Norway
Job Closed
Mercier Consultancy Group logo

Danish Speaking Customer Care for Appliance Manufacturing Company in Greece

Mercier Consultancy Group

A fast-growing, operator-led GTM consultancy building AI-powered revenue systems for modern sales teams. The business was founded by experienced CROs who have carried quota, and specializes in engineering end-to-end revenue infrastructure that converts market signals into qualified pipeline — at speed and scale. The company is AI-native and increasingly code-first in its approach, using a sophisticated internal tech stack including custom AI agent orchestration, workflow automation, signal detection and enrichment, multi-channel outreach delivery, and operational intelligence tooling. AI systems are embedded throughout the entire execution layer. They serve growth-stage B2B companies scaling between $1M and $100M+ ARR who need systematic, automation-driven competitive advantages — built on infrastructure, not headcount.

Customer Support80 days ago

Mercier Consultancy MD is excited to offer an exceptional opportunity for Danish Speaking Customer Care Representatives to join a leading Appliance Manufacturing Company in Greece. This role involves providing excellent customer support to Danish-speaking clients, assisting them with product inquiries, troubleshooting, and ensuring customer satisfaction. If you are eager to work in a collaborative environment and enjoy the lifestyle Greece offers, this position is perfect for you! Key Responsibilities - Provide outstanding customer service in Danish through phone, email, and chat channels. - Assist customers with product information, warranty claims, and troubleshooting appliance issues. - Collaborate with internal teams including technical and logistics departments to resolve customer concerns efficiently. - Maintain accurate records of customer interactions and services provided in the CRM system. - Identify common customer issues and provide feedback to improve products and services. - Stay informed about the latest appliance products and company policies to deliver informed assistance.

Sweden
Job Closed