Loot Labs is on a mission to make collecting fun. We believe that every collectible tells a story: of passion, nostalgia, and discovery. Through our flagship product, Boxed.gg we are reimagining how the world collects by blending digital entertainment with tangible rewards, delivering nostalgia and discovery straight to the fans' doorsteps. We are... - Community First: We've served 500k collectors and foster an active community of over 125k+ Discord members. - Ambitiously Led: Led by veterans from Microsoft, Twitch, 2K, and Boeing. - Remote-First: We value high autonomy, low ego, and trust our team to build from anywhere in the world. Since our inception in 2023, we’ve seen significant year-over-year growth. And now we're gearing up for our most ambitious year yet, with major expansions planned across product offerings, strategic partnerships, and next-generation collector experiences. If you’re ready to build products that spark joy at a global scale, you’re in the right place. Role Summary We have created an incredible collecting community on our premier platform, Boxed.gg. We are looking for a stellar team member to support our most engaged, loyal customers and provide a best-in-class VIP program that mirrors the quality of their on-site experience. The VIP Program Lead will own the strategy, execution, and continuous improvement of the VIP experience for high-value customers. As a senior individual contributor and functional lead, this role works cross-functionally with internal teams and external partners, manages VIP operational workflows, and serves as the voice of VIP customers within the organization. Location: Remote - North America Preferred. Occasional U.S. travel is required for in-person collaboration, team offsites, and company events. Core Objectives - Own and elevate the end-to-end customer experience for VIP customers - Ensure operational excellence, consistency, and scalability of the VIP function. - Build strong, trusted relationships with high-value customers. - Provide leadership-level insight into VIP performance, opportunities, and risks. Key Responsibilities VIP Relationship Leadership - Act as the point of contact for VIP customers. - Build and maintain long-term, trust-based relationships. - Proactively engage VIP customers to strengthen loyalty and satisfaction. - Manage escalations and ensure timely, high-quality resolution. VIP Program & Operations Ownership - Lead the execution and day-to-day operations of VIP initiatives. - Work cross-functionally with commercial, product & marketing teams to deliver a holistic VIP experience. - Ensure the BOXED VIP programs scale effectively as the business grows. Vendor, Partner & Procurement Management - Develop and maintain relationships with premium vendors and partners. - Manage sourcing and procurement related to VIP experiences or initiatives. - Negotiate pricing and contracts to optimize value while maintaining quality. - Ensure vendors meet service, quality, and compliance standards. Budget & Financial Oversight - Track and manage VIP-related budgets and spend. - Partner with Finance to ensure accurate reporting and reconciliation. - Prepare forecasts, reporting, and variance analysis for senior leadership. Communication & Stakeholder Management - Serve as the internal advocate for VIP customers. - Lead VIP-specific communication strategies in collaboration with marketing and Customer Experience teams. - Communicate VIP insights, risks, and opportunities to senior stakeholders. Data, Reporting & Insight - Monitor VIP engagement, satisfaction, and operational performance. - Analyze trends and translate insights into actionable improvements. - Establish reporting frameworks to support leadership decision-making. Success Metrics - VIP customer satisfaction and retention. - Revenue retention for high-value customer segments - Re-activation rates for high-value customer segments - Budget adherence and financial accuracy. Required Skills & Experience - 6+ years experience in VIP management, operations, customer success, account management, or similar roles. - Proven experience owning complex programs or operational workflows. - Strong analytical and problem-solving capabilities. - Excellent organizational and attention-to-detail skills. - Experience managing budgets, vendors, or procurement processes. - Strong written and verbal communication skills. - Comfortable operating in fast-paced, evolving environments. Ideal Candidate Profile - Experience working with high-value or premium customer segments. - Experience in the gaming industry - Operationally minded with a strong customer-first approach.. - Highly organized, proactive, and commercially focused. - Passion for collectibles and the wider collectibles ecosystem. Role Evolution & Growth This role is designed as a foundation for future expansion and may evolve to include: - Building and managing a VIP team. - Designing structured VIP frameworks or tiers. - Leading strategic partnerships or VIP events. - Owning VIP strategy at a global or multi-market level. Working Hours & Compensation Loot Labs is a remote-first company. While many of our roles are open to candidates globally, this role is required to be within North America, with working hour overlap with U.S. and E.U. time zones. Compensation will be competitive and based on your experience level as well as local market benchmarks for your region. Accessibility & Employment Eligibility We are committed to providing an inclusive and accessible recruitment process. If you need any accommodations during the application or interview process, please let us know—we’re happy to support you. For candidates located in the United States: Loot Labs participates in E-Verify and will confirm work authorization as part of the hiring process.

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The position You'll be joining a team of engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific verticals. This role is open for several teams, and we will define the exact team that you will be joining during the interview process based on the business needs and your preferences. Regardless of the specific team, you will be working on building tools, APIs and integrations for one of our products. Our backend is built with Elixir and Phoenix, with a Postgres database. We use React and Nextjs for our front-end. Gitlab is used as a version control tool, issue tracker and a CI/CD solution. Our applications are hosted on AWS. We fully rely on our CI for deployments and deploy multiple times per day. What this job can offer you - Complex and meaningful challenges — solving them will enable people and businesses to live and operate in any country of the world. - Opportunity to have a significant impact on the business — we are still very early in our journey as a company, and each change you make today is amplified by the company's growth. - A lot of freedom to organize your work and life — you are not bound to daily standups, recurring meetings or other ceremonies. - Competitive salary, stock options, flexible paid time off, and a set of perks and benefits. - A supportive and kind work environment where we would like you to challenge the dogmas and pursue innovation! - Strong team of experienced engineers who will support and facilitate your professional growth. What you bring Must have (professional experience): - Strong engineering fundamentals and a track record of shipping production systems that are secure, reliable, and scalable. - Practical experience designing or adopting agentic/automation workflows (or comparable systems) and improving them through iteration. - Ability to think in systems: define specs clearly, break down plans, instrument verification, and close the loop on quality. - Postgres (or similar). - CI/CD (GitLab, Github, Jenkins or similar). Nice to have - Kubernetes - Docker - AWS - Nextjs - React/Vue/Angular Key Responsibilities - Lead the development of major team-scoped projects, participate in cross-team initiatives for Remote's HR and Payroll products. - Actively participate in product work in the team: provide feedback, suggest solutions to the problems. Use technical insights and expertise to suggest product improvements. - Maintain good understanding of the team’s domain, both from product and engineering sides. - Provide feedback on code reviews. - Contribute to the shared codebase. - Debug and solve technical and business issues. - Participate in non-team activities, such as support rotations, hiring process, RFC discussions, etc. - Mentor and provide guidance to other engineers. - Investigate, propose and participate in implementation of improvements to our platform. - Implement interfaces with performance, accessibility, and API design in mind. - Redesign how engineering work ships with autonomous agents as the default execution layer - Propose and operationalize agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster. - Build reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains. - Use verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable. Practicals - Reporting line: Engineering Team Leader - Team: Engineering - Location: Anywhere in the World - Start date: As soon as possible Application process - Interview with our recruiter - Interview with an Engineering Leader - (async) Code exercise and review - Interview with members of the engineering team - Bar Raiser Interview - Executive Interview with VP of Engineering - Offer and Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $53,300—$119,850 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: - work from anywhere - flexible paid time off - flexible working hours (we are async) - 16 weeks paid parental leave - mental health support services - stock options - learning budget - home office budget & IT equipment - budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply - Please fill out the form below and upload your CV with a PDF format. - We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. - If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The position You'll be joining a team of engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific verticals. This role is open for several teams, and we will define the exact team that you will be joining during the interview process based on the business needs and your preferences. Regardless of the specific team, you will be working on building tools, APIs and integrations for one of our products. Our backend is built with Elixir and Phoenix, with a Postgres database. We use React and Nextjs for our front-end. Gitlab is used as a version control tool, issue tracker and a CI/CD solution. Our applications are hosted on AWS. We fully rely on our CI for deployments and deploy multiple times per day. What this job can offer you - Complex and meaningful challenges — solving them will enable people and businesses to live and operate in any country of the world. - Opportunity to have a significant impact on the business — we are still very early in our journey as a company, and each change you make today is amplified by the company's growth. - A lot of freedom to organize your work and life — you are not bound to daily standups, recurring meetings or other ceremonies. - Competitive salary, stock options, flexible paid time off, and a set of perks and benefits. - A supportive and kind work environment where we would like you to challenge the dogmas and pursue innovation! - Strong team of experienced engineers who will support and facilitate your professional growth. What you bring Must have (professional experience): - Strong engineering fundamentals and a track record of shipping production systems that are secure, reliable, and scalable. - Practical experience designing or adopting agentic/automation workflows (or comparable systems) and improving them through iteration. - Ability to think in systems: define specs clearly, break down plans, instrument verification, and close the loop on quality. - Postgres (or similar). - CI/CD (GitLab, Github, Jenkins or similar). Nice to have - Kubernetes - Docker - AWS - Nextjs - React/Vue/Angular Key Responsibilities - Lead the development of major team-scoped projects, participate in cross-team initiatives for Remote's HR and Payroll products. - Actively participate in product work in the team: provide feedback, suggest solutions to the problems. Use technical insights and expertise to suggest product improvements. - Maintain good understanding of the team’s domain, both from product and engineering sides. - Provide feedback on code reviews. - Contribute to the shared codebase. - Debug and solve technical and business issues. - Participate in non-team activities, such as support rotations, hiring process, RFC discussions, etc. - Mentor and provide guidance to other engineers. - Investigate, propose and participate in implementation of improvements to our platform. - Implement interfaces with performance, accessibility, and API design in mind. - Redesign how engineering work ships with autonomous agents as the default execution layer - Propose and operationalize agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster. - Build reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains. - Use verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable. Practicals - Reporting line: Engineering Team Leader - Team: Engineering - Location: Anywhere in the World - Start date: As soon as possible Application process - Interview with our recruiter - Interview with an Engineering Leader - (async) Code exercise and review - Interview with members of the engineering team - Bar Raiser Interview - Executive Interview with VP of Engineering - Offer and Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $53,300—$119,850 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: - work from anywhere - flexible paid time off - flexible working hours (we are async) - 16 weeks paid parental leave - mental health support services - stock options - learning budget - home office budget & IT equipment - budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply - Please fill out the form below and upload your CV with a PDF format. - We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. - If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The position You'll be joining a team of engineers across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to specific verticals. This role is open for several teams, and we will define the exact team that you will be joining during the interview process based on the business needs and your preferences. Regardless of the specific team, you will be working on building tools, APIs and integrations for one of our products. Our backend is built with Elixir and Phoenix, with a Postgres database. We use React and Nextjs for our front-end. Gitlab is used as a version control tool, issue tracker and a CI/CD solution. Our applications are hosted on AWS. We fully rely on our CI for deployments and deploy multiple times per day. What this job can offer you - Complex and meaningful challenges — solving them will enable people and businesses to live and operate in any country of the world. - Opportunity to have a significant impact on the business — we are still very early in our journey as a company, and each change you make today is amplified by the company's growth. - A lot of freedom to organize your work and life — you are not bound to daily standups, recurring meetings or other ceremonies. - Competitive salary, stock options, flexible paid time off, and a set of perks and benefits. - A supportive and kind work environment where we would like you to challenge the dogmas and pursue innovation! - Strong team of experienced engineers who will support and facilitate your professional growth. What you bring Must have (professional experience): - Strong engineering fundamentals and a track record of shipping production systems that are secure, reliable, and scalable. - Practical experience designing or adopting agentic/automation workflows (or comparable systems) and improving them through iteration. - Ability to think in systems: define specs clearly, break down plans, instrument verification, and close the loop on quality. - Postgres (or similar). - CI/CD (GitLab, Github, Jenkins or similar). Nice to have - Kubernetes - Docker - AWS - Nextjs - React/Vue/Angular Key Responsibilities - Lead the development of major team-scoped projects, participate in cross-team initiatives for Remote's HR and Payroll products. - Actively participate in product work in the team: provide feedback, suggest solutions to the problems. Use technical insights and expertise to suggest product improvements. - Maintain good understanding of the team’s domain, both from product and engineering sides. - Provide feedback on code reviews. - Contribute to the shared codebase. - Debug and solve technical and business issues. - Participate in non-team activities, such as support rotations, hiring process, RFC discussions, etc. - Mentor and provide guidance to other engineers. - Investigate, propose and participate in implementation of improvements to our platform. - Implement interfaces with performance, accessibility, and API design in mind. - Redesign how engineering work ships with autonomous agents as the default execution layer - Propose and operationalize agentic workflows end-to-end (spec → plan → execute → verify) to deliver outcomes faster. - Build reusable agentic workflows and primitives in the codebase so teams can apply them repeatedly across domains. - Use verification loops (tests, checks, evals, guardrails) to ensure results are correct, secure, reliable, and scalable. Practicals - Reporting line: Engineering Team Leader - Team: Engineering - Location: Anywhere in the World - Start date: As soon as possible Application process - Interview with our recruiter - Interview with an Engineering Leader - (async) Code exercise and review - Interview with members of the engineering team - Bar Raiser Interview - Executive Interview with VP of Engineering - Offer and Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis. The annual salary range for this full-time position is $53,300—$119,850 USD Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: - work from anywhere - flexible paid time off - flexible working hours (we are async) - 16 weeks paid parental leave - mental health support services - stock options - learning budget - home office budget & IT equipment - budget for local in-person social events or co-working spaces How you’ll plan your day (and life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! How to apply - Please fill out the form below and upload your CV with a PDF format. - We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote. - If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.