Title: Accounts Receivable Specialist Location: Wilmington United States Job Description: As the world’s leading provider of business, legal, tax, and digital brand services, we find ways to help all kinds of organizations run smoother and smarter. Including our own. So join us as one of our customer service professionals and we’ll make sure you have the tools and technology you need to deliver positive outcomes for your clients every time. What you'll do for us As an Accounts Receivable Specialist, you will be contacting our customers such as; other companies, law firms, etc., to ensure the payment of past due invoices. We are looking for someone with business-to-business collections experience. Our most successful employees are service oriented and work well as team players. Some of the things you will be doing: - Providing excellent customer service to internal and external clients - Use problem solving skills to resolve customer issues - Processing and handling incoming customer inquiry calls - Generate a specified number of outbound calls to customers - Data entry of client information - Emailing statements to clients - Educating customers on our services What technical skills, experience, and qualifications do you need? - Experience in providing excellent customer service - A passion for finance - Confidence on the phone - Excellent problem- solving skills - Strong attention to detail is a must - Tact and diplomacy in dealing with both customers and co-workers - Effective written and oral communication skills. - B2B collections or law firm experience a plus - Interpersonal skills necessary to interact effectively with customers and employees of all levels within the organization - Self-motivated while actively participating in a team environment. #AccountsReceivable #Financejobs #Hybrid #CSCCareers About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.® Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other. CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging, CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC. We encourage candidates to apply directly to our website and not through third-party sources. Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications. Why Work with CSC? At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations. CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions. - CSC is a great place to work with smart and dedicated people. - We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work. - We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals. - Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance. - CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. - As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process. Job Info - Job Identification15446 - Job CategoryAccounts Payable and Receivable - Job ScheduleFull time - Locations 251 Little Falls Dr., Wilmington, DE, 19808, US(Hybrid)

• Make outbound calls to remind clients of outstanding invoices • Send emails through the Salesforce platform to clients for invoicing, and late fees, and to remind them of payments • Create and send out invoices on the first business day of the month • Answer 15-20 inbound calls per day to assist clients with billing inquiries • Respond to client’s email billing inquiries • Close cases assigned to the Finance Department • Process automatic payments for clients through Stripe • Manage the process to send a delinquent client to a collection agency • Scan checks and apply them to appropriate accounts in Salesforce • Monitor inbound ACHs and apply the amounts to the correct accounts in Salesforce • Close delinquent client’s portal access and reopen the portal once outstanding invoices are paid • Handle the deposits from clients through checks, ACHs, and running automatic payments • Encourage a direct and positive relationship between the community and the company.

• Processing all accounts receivable transactions • Develop expert knowledge of PandaDoc, Missive, Google Sheets • Liaise with internal and external stakeholders and customers to ensure accurate processing and settlement of transactions • Raise all customer sales orders and invoices, ensuring compliance with company policies • Proactively contact customers for timely payment of invoices • Maintain accounts receivable ledger for accurate invoice payment • Manage internal and external audit queries regarding accounts receivable

• Manage the accounts receivable process within the revenue cycle • Ensure timely collection of payments, resolving claim denials, and maintaining accurate financial records • Work closely with insurance companies, patients, and internal departments to optimize revenue collection • Review daily clearinghouse rejections, resolving, and alerting management of any trends in claim rejections • Maintain detailed and accurate patient financial records, documenting all account notes and actions taken • Communicate effectively with insurance companies, patients, and healthcare providers to resolve billing issues and ensure accurate claim submission • Assist Manager to resolve issues and provide support and guidance to the revenue cycle team