• Respond promptly and courteously to customer inquiries via phone, email, chat, and support cases. • Troubleshoot basic to moderately complex technical issues across platforms, including password resets, account access, and system navigation. • Assist users with platform features and functionality, including Learning Management System (LMS) use and general system navigation. • Document customer interactions and resolutions accurately while maintaining data and account security protocols. • Escalate complex or unresolved issues appropriately, ensuring a smooth transition for continued support. • Communicate known issues, customer feedback, and potential system improvements to management and product teams. • Participate in product and process training to stay current on platform updates and support practices. • Support departmental projects, including software testing or specialized training areas, as assigned. • Foster positive relationships with customers by providing clear, patient, and empathetic communication. • Maintain a consistent focus on quality, timeliness, and resolution accuracy. • Promote and support company culture and team values in daily interactions.

Sales Support Specialist – ABA Centers of America Florida, Puerto Rico, Texas, and Washington - 50-75% travel expectation (as needed)     Who We Are  We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we’ve scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.     Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—a rarity in today’s healthcare landscape. We’ve achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.     Our corporate team plays a mission-critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you’re a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence.     Our Origin Story  ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.     Recognition & Awards  Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including:  - Inc. 5000 – 5th Fastest-Growing Private Company in America.  - Financial Times – #1 on "The Americas' Fastest Growing Companies".   - EY Entrepreneur Of The Year® U.S. Overall.  - South Florida Business Journal’s Top 100 Companies.  - Florida Trend Magazine's 500 Most Influential Business Leaders.  - Inc. Best in Business, Health Services.     About the Role  The Sales Support Specialist provides operational and administrative support to Business Development and Executive Director teams across assigned markets, ensuring field teams are equipped to execute referral development, community outreach, and engagement activities through effective Salesforce data management, onboarding coordination, event tracking, and field logistics. This role drives consistency and structure across markets, enabling Business Development and Executive Director teams to focus on relationship development, caregiver engagement, and admissions growth. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Key Responsibilities - Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility - Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity - Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards - Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations - Support preparation for community outreach, presentations, referral partner meetings, and engagement activities - Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives - Track and monitor referral partner engagement and event activity across assigned markets - Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes - Coordinate ordering and distribution of marketing and outreach materials to support field teams - Respond to field requests and provide administrative support to enhance execution across service areas - Support tracking and reporting of outreach metrics, event performance, and CRM activity audits - Assist with data cleanup, reporting preparation, and overall sales operations support

Sales Support Specialist – ABA Centers of America Florida, Puerto Rico, Texas, and Washington - 50-75% travel expectation (as needed)     Who We Are  We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we’ve scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.     Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—a rarity in today’s healthcare landscape. We’ve achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.     Our corporate team plays a mission-critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you’re a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence.     Our Origin Story  ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.     Recognition & Awards  Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including:  - Inc. 5000 – 5th Fastest-Growing Private Company in America.  - Financial Times – #1 on "The Americas' Fastest Growing Companies".   - EY Entrepreneur Of The Year® U.S. Overall.  - South Florida Business Journal’s Top 100 Companies.  - Florida Trend Magazine's 500 Most Influential Business Leaders.  - Inc. Best in Business, Health Services.     About the Role  The Sales Support Specialist provides operational and administrative support to Business Development and Executive Director teams across assigned markets, ensuring field teams are equipped to execute referral development, community outreach, and engagement activities through effective Salesforce data management, onboarding coordination, event tracking, and field logistics. This role drives consistency and structure across markets, enabling Business Development and Executive Director teams to focus on relationship development, caregiver engagement, and admissions growth. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Key Responsibilities - Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility - Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity - Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards - Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations - Support preparation for community outreach, presentations, referral partner meetings, and engagement activities - Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives - Track and monitor referral partner engagement and event activity across assigned markets - Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes - Coordinate ordering and distribution of marketing and outreach materials to support field teams - Respond to field requests and provide administrative support to enhance execution across service areas - Support tracking and reporting of outreach metrics, event performance, and CRM activity audits - Assist with data cleanup, reporting preparation, and overall sales operations support

Sales Support Specialist – ABA Centers of America Florida, Puerto Rico, Texas, and Washington - 50-75% travel expectation (as needed)     Who We Are  We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we’ve scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.     Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—a rarity in today’s healthcare landscape. We’ve achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.     Our corporate team plays a mission-critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you’re a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence.     Our Origin Story  ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.     Recognition & Awards  Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including:  - Inc. 5000 – 5th Fastest-Growing Private Company in America.  - Financial Times – #1 on "The Americas' Fastest Growing Companies".   - EY Entrepreneur Of The Year® U.S. Overall.  - South Florida Business Journal’s Top 100 Companies.  - Florida Trend Magazine's 500 Most Influential Business Leaders.  - Inc. Best in Business, Health Services.     About the Role  The Sales Support Specialist provides operational and administrative support to Business Development and Executive Director teams across assigned markets, ensuring field teams are equipped to execute referral development, community outreach, and engagement activities through effective Salesforce data management, onboarding coordination, event tracking, and field logistics. This role drives consistency and structure across markets, enabling Business Development and Executive Director teams to focus on relationship development, caregiver engagement, and admissions growth. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Key Responsibilities - Maintain accurate and up-to-date Salesforce data across referral accounts, outreach activities, and events, ensuring strong CRM hygiene and reporting visibility - Ensure consistent documentation of referral partner interactions, outreach efforts, and event activity - Provide basic Salesforce support, including guidance on data entry, activity tracking, and adherence to established processes and standards - Assist with onboarding and training of Business Development representatives and Executive Directors on Salesforce usage and expectations - Support preparation for community outreach, presentations, referral partner meetings, and engagement activities - Coordinate logistics and materials for events, including lunch-and-learns and other outreach initiatives - Track and monitor referral partner engagement and event activity across assigned markets - Assist with onboarding coordination by facilitating system access, distributing materials, and providing guidance on tools and processes - Coordinate ordering and distribution of marketing and outreach materials to support field teams - Respond to field requests and provide administrative support to enhance execution across service areas - Support tracking and reporting of outreach metrics, event performance, and CRM activity audits - Assist with data cleanup, reporting preparation, and overall sales operations support