At Weflow, we’re rethinking how modern sales teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future - and in the people bold enough to build it. Weflow is a revenue AI & intelligence platform designed to save companies time and drive revenue outcomes. Our all-in-one solution combines automated activity & contact capture, conversation intelligence, deal intelligence, and forecasting with built-in AI workflows to drive rep productivity, pipeline accuracy, and predictability. More than 250 businesses, from scaleups, PE-backed to public companies have saved $145M and 1.2M hours with Weflow. Weflow's investors include Gradient Ventures, Cherry Ventures, Eurazeo, as well as angel investors who were founders or executives of leading companies. Tasks As a Customer Success Manager at Weflow, you will partner with late-stage prospects and existing customers to drive transformative adoption of AI across their Sales organisations. Your mission is to ensure fast time-to-value, strong product adoption, and best-in-class Net Revenue Retention. You will guide customers from onboarding and enablement through renewal and expansion, acting as a strategic advisor to Sales, RevOps, and Revenue Leadership teams. This is a hands-on role where you will work directly with the Head of Customer Success to build a scalable foundation for long-term growth. - You will operate as a Weflow expert, bridging technical Salesforce implementation and AI capabilities with strategic RevOps objectives. - You will build trusted partnerships by developing a deep understanding of your customers’ RevOps tool stack, challenges, and revenue goals, ensuring Weflow directly addresses real business needs and drives measurable outcomes. - Guide customers in continuously optimising their Weflow AI setup to align with evolving Sales and RevOps priorities. - Identify expansion opportunities by bundling Weflow’s product suite and expanding adoption into new teams and revenue functions to maximise account growth and Net Revenue Retention. - Lead efficient and comprehensive onboarding, balancing RevOps leadership priorities with complex Salesforce technical requirements. - Achieve adoption, retention, and expansion targets through a proactive, data-driven approach. - Manage support tickets efficiently while maintaining a structured feedback loop with Product and Engineering. - Collaborate with the Head of Customer Success to design scalable processes, playbooks, and systems that support the continued growth of the Customer Success team. Requirements - 3+ years of experience in Customer Success, Sales, Account Management Revenue Operations, or Solutions Engineering. - Demonstrated ownership of revenue and customer performance metrics, including Net Revenue Retention (NRR), renewal rates, and expansion growth. - Exceptional executive communication and stakeholder management skills, ideally with RevOps, Sales, and Revenue Leadership teams. - Proven curiosity and ability to implement AI solutions to optimise processes within your department. - Data-driven mindset, with the ability to translate insights into actionable strategies. - Strong cross-functional collaboration skills, partnering with Sales, Product, and Marketing to create a customer-first culture. - Technical acumen with experience in Salesforce is a big plus - Experience in Revenue Operations and/or as a Salesforce Administrator is a plus. - Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus. - Fluency in English is required. Additional languages such as German, French, or Spanish are a plus. Benefits - Competitive compensation package, including performance-based incentives and equity. - Opportunity to work closely with experienced RevOps and GTM leaders across a high-growth customer base. - Fast career trajectory in a high-growth startup environment, working directly with the founders. - High-impact role within a customer- and velocity-driven culture. - Flexible PTO. - Regular in-person offsites in great locations (e.g. Lisbon, Barcelona). - World-class GTM team and a top-tier remote culture. If you are passionate about AI in Customer Success and Sales, we’d love to hear from you. This role will give you great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms. Weflow is an an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

• Perform deep technical investigations and solve complex issues reported by customers or proactively identified by Ops/L1 team • Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution. • Provide troubleshooting support to Nexla customers via multiple channels (email, support tickets, slack, virtual meetings, etc.) • Help customers round the clock and should be willing to work in shifts in a 24x7 work environment. • Investigate incidents utilizing the Nexla environment, connectors, logs, and other troubleshooting tools. • Drive root cause analysis in close partnership across several Engineering teams. • Document any known or newly identified solutions in our knowledge base and share this knowledge across the team. • Use judgment and effective communication skills to compose timely Global Alerts and issue visibility correspondence to other field teams like Sales, Customer Success • Provide Support for product releases

• Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale. Provide training and resources that set customers up for long-term success. • Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform. Assist with configuration, integration, and troubleshooting to ensure smooth implementation. • Conduct QBRs with customers to review usage, success metrics, and future goals. Use these touchpoints to identify opportunities for deeper engagement and horizontal expansion. • Build strong relationships with customers, acting as a trusted advisor. Help customers optimize their use of Tailscale by identifying best practices, and by providing recommendations based on their specific use cases and desired business outcomes. • Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams to help improve the product and the customer experience. • Work closely with sales, product, engineering, and support teams to ensure smooth handoffs, escalate critical issues, and drive customer success across the organization. • Develop and maintain a repository of technical documentation, FAQs, and guides to help customers self-serve. Share insights and best practices with both the customer and internal teams.

• Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale. Provide training and resources that set customers up for long-term success. • Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform. Assist with configuration, integration, and troubleshooting to ensure smooth implementation. • Conduct QBRs with customers to review usage, success metrics, and future goals. Use these touchpoints to identify opportunities for deeper engagement and horizontal expansion. • Build strong relationships with customers, acting as a trusted advisor. Help customers optimize their use of Tailscale by identifying best practices, and by providing recommendations based on their specific use cases and desired business outcomes. • Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams to help improve the product and the customer experience. • Work closely with sales, product, engineering, and support teams to ensure smooth handoffs, escalate critical issues, and drive customer success across the organization. • Develop and maintain a repository of technical documentation, FAQs, and guides to help customers self-serve. Share insights and best practices with both the customer and internal teams.