• Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale. Provide training and resources that set customers up for long-term success. • Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform. Assist with configuration, integration, and troubleshooting to ensure smooth implementation. • Conduct QBRs with customers to review usage, success metrics, and future goals. Use these touchpoints to identify opportunities for deeper engagement and horizontal expansion. • Build strong relationships with customers, acting as a trusted advisor. Help customers optimize their use of Tailscale by identifying best practices, and by providing recommendations based on their specific use cases and desired business outcomes. • Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams to help improve the product and the customer experience. • Work closely with sales, product, engineering, and support teams to ensure smooth handoffs, escalate critical issues, and drive customer success across the organization. • Develop and maintain a repository of technical documentation, FAQs, and guides to help customers self-serve. Share insights and best practices with both the customer and internal teams.

• Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale. Provide training and resources that set customers up for long-term success. • Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform. Assist with configuration, integration, and troubleshooting to ensure smooth implementation. • Conduct QBRs with customers to review usage, success metrics, and future goals. Use these touchpoints to identify opportunities for deeper engagement and horizontal expansion. • Build strong relationships with customers, acting as a trusted advisor. Help customers optimize their use of Tailscale by identifying best practices, and by providing recommendations based on their specific use cases and desired business outcomes. • Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams to help improve the product and the customer experience. • Work closely with sales, product, engineering, and support teams to ensure smooth handoffs, escalate critical issues, and drive customer success across the organization. • Develop and maintain a repository of technical documentation, FAQs, and guides to help customers self-serve. Share insights and best practices with both the customer and internal teams.

We’re looking for a Customer Success Manager who thrives on building relationships, driving product adoption, and helping customers get real value from a SaaS platform. This is a hands-on role where you’ll guide customers from onboarding to long-term success—ensuring they fully leverage the platform to improve their accounts receivable workflows. If you enjoy combining customer support, onboarding, and proactive engagement, this role is for you. What You’ll Do - Lead onboarding and activation of new customers - Drive ongoing engagement and product usage - Proactively reach out to inactive or underutilized accounts - Provide support via chat, email, and calls - Educate customers on best practices and platform features - Help optimize payment processes and collections workflows - Build strong relationships and identify opportunities for testimonials and case studies Who You Are - 3+ years of experience in Customer Success, SaaS onboarding, or support - Strong communicator who enjoys working directly with customers - Comfortable with outbound follow-ups and light demos/sales conversations - Tech-savvy with a problem-solving mindset - Proactive, organized, and detail-oriented Tools & Setup - Fully remote role - Hubstaff is required during working hours Why Join? - High-impact role with direct influence on customer success - Mix of support, strategy, and relationship-building - Opportunity to work closely with a growing SaaS product - Stable remote schedule with clear structure

• Install and configure Boardwise for multiple clients on the Azure platform • Troubleshoot and resolve technical issues related to Azure services • Work with customers to analyze requirements and develop appropriate solutions • Maintain and improve technical documentation (installation guides, etc.) • Continuously improve deployment automation and cloud architecture • Provide technical support to customers as needed (remote) • Closely collaborate with the internal development team on technical challenges • Optimize deployments, performance, and architecture