• Work with a team that builds a unified search platform to power various searches • Own the technical direction for the team • Leading key search projects from ideation all the way to deployment • Collaborate closely with both technical and business leaders to fulfill your mission

• Optimize Current Integrations Architecture • Analyze and enhance the current integrations architecture for improved scalability and error handling • Identify and implement best practices to ensure robust performance and reliability • High Availability and Disaster Recovery • Develop and document strategies for high availability and disaster recovery • Ensure that integration systems are resilient and can recover quickly from failures • Enhancements to Current Integrations • Identify opportunities for improvements and implement enhancements to existing integrations • Ensure all enhancements are aligned with business requirements and technical standards • New Integrations • Determine IT requirements for new integrations • Collaborate with SMEs from various systems to gather and understand technical integration requirements • Document requirements from both source and target systems • Communicate technical aspects of integrations with developers • Collaboration and Communication • Work closely with SMEs, developers, and other stakeholders to ensure successful integration projects • Clearly document and communicate requirements, strategies, and technical aspects

• Tactical Service Definition for Live Opportunities • Work with Pre-Sales Technical Architects to interpret service-related customer requirements during tenders and bids and design solutions that fully meet these requirements. • Define service processes – that are fully supported by operational teams - such as onboarding workflows, SLAs, ticketing flows, reporting expectations, and customer interaction models. • Provide clear descriptions for use in proposals, SoWs, MSAs and tender submissions. • Work with commercial colleagues to ensure that service proposals are costed. • Convert Customer Requirements Into Structured Service Parameters • Translate recurring customer asks (e.g., service desk integration, workflow expectations) into standardised service parameters. • Identify when requests fall outside existing catalogue boundaries and recommend extensions or escalations. • Feed insights into long-term product development where brand-new service concepts emerge. • Standardisation of the Product Catalogue (Service Layer) • For each catalogue item, define: • Specifications and service scope • Workflow and fulfilment process • Parameters and selectable options • Operational guidance • Ensure Pre-Sales and Delivery teams have clarity on what is standard vs. what requires bespoke handling. • Cross-Team Collaboration • Work with: • Operations to validate workflows and ensure service definitions are deliverable • CRM/business system teams to confirm parameter lists, values, and system impacts • Product Development to hand over new requirements • Sales to support tactical opportunity prioritisation • B2B Proposition to align customer insights and market direction • Draft service-oriented operational text for inclusion in contracts (e.g., MSAs) with review from Legal/Commercial. • Build Reusable Service Assets • Create standard FAQ-style responses to recurring tender questions. • Produce reusable service definition templates. • Capture learnings from large bids (Butlins, Warner, ESS, etc.) to improve future responses. • Identify repeated bespoke work that should become standardised offerings. • Customer Driven • Identify and assess customers’ needs to achieving and exceeding customer satisfaction • Build sustainable relationships and trust with customers through open and interactive communication • Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are currently seeking an exceptional and motivated Solution Architect to join our dynamic presales team. As a Solution Architect, you will play a pivotal role in driving the growth and success of our organization by leveraging your technical expertise to enhance our business scalability. In this position, you will be a guiding technical force, equipped with a profound understanding of the Moveworks platform Your efforts will be directed towards spearheading impactful initiatives that drive growth across the business, while also identifying opportunities to disseminate your insights across the presales team. Your role will encompass crafting customized solutions, developing compelling proof-of-concepts, creating in-depth presentation materials, and leading cross-functional projects aimed at securing enterprise-level clients. If you possess a strong technical background, enjoy scaling impact through the enablement of others, and have a fervent enthusiasm for tackling our most ambitious strategic challenges, then this is a unique opportunity to be at the forefront of the Conversational AI landscape. What you’ll do: · Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives. · Leverage your technical expertise to build innovative solutions to solve our customers' business problems. · Collaborate directly with architects, developers, administrators, and other technical points of contacts at our customers to achieve a technical win. · Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements. · Lead the coordination of proof-of-concepts with strategic customers, ensuring precise identification of requirements and successful delivery on their success criteria. · Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing. · Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge and expertise to new heights. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals - Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills - An intrinsic ability to understand and prioritize work. - Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better. - 57 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role. - A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future. - Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment. - Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc. - A good understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation - Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc. - Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions Experience presenting architecture concepts, designs, and goals to technology leaders and partners Additional Information What you bring to the table: · Seasoned professional with over 10 years of hands-on experience in pre-sales customer-facing technical roles (post sales experience nice to have). · Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions. · Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness. · Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible. · Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions. · Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs. · Highly skilled in utilizing REST APIs and adept at reading documentation to effectively query new endpoints and drive integrations. · Proficient in a diverse range of programming languages in order to support a wide range of integration conversations (examples include Python, Java, Javascript, and/or scripting languages like Powershell or Bash). · Familiarity with both Linux and Windows environments in order to address on-premise installations, complemented by experience with command-line tools. · Bachelor’s degree in Computer Science, Engineering, or a related technical field · Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence. · Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes. · Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives. · Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity. · Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience. · Added benefit if experienced with Conversational AI technologies. · Bachelor’s degree in Computer Science, Engineering, or a related technical field - Employee Type: Regular - Region: EMEA - Europe, Middle East and Africa - Work Persona: Flexible or Remote