• Responsible for providing end-to-end support for our customers and communities to ensure a positive experience • Establishes and builds rapport with customers through our Operating Principles • Responsible for accurately and confidently handling various types of customer inquiries • Responsible for responding to technical questions and problem resolution related to company products • Creates a personal connection to the customer and demonstrates a favorable image of the organization • Multitasks between multiple tools and systems with ease • Improves customer satisfaction and maximizes sales and retention opportunities • Acts as a product consultant, articulating appropriate product solutions, features and benefits • Demonstrates awareness of company policies and procedures while applying sound judgment

• Assist customers about product inquiries/concerns. • Make sure that customers are delighted and satisfied with their customer service interaction. • Turn customers around in case they are dissatisfied with shipping/product delays.

• You will assist customers about product inquiries/concerns. • You will make sure that customers are delighted and satisfied with their customer service interaction. • You will make sure that you turn customers around in case they are dissatisfied with shipping/product delays.

• Point of contact for customers for all day-to-day inquiries • Coordination of special customer requests and requirements • Support for sales and planning/dispatch teams in resolving customer inquiries • Incident management and customer-focused resolution of service disruptions • Assist in the development, optimization, and automation of processes, contributing your own ideas and experience