• Drive patient satisfaction and trust by providing clear guidance and proactive communication throughout the patient journey. • Contribute to operational efficiency by coordinating cross-functional efforts with clinical and operations teams. • Improve patient outcomes by tracking progress, following up on orders or prescriptions, and ensuring timely resolution of issues. • Identify recurring patient challenges and provide actionable feedback to leadership to enhance processes and communication. • Support the company’s goal of delivering a consistent, high-quality patient experience that fosters long-term engagement. • Support patients throughout their journey, ensuring a clear, positive, and consistent experience • Respond to patient questions via chat, email, and internal systems with empathy and clarity • Take ownership of patient concerns from first interaction through resolution • Build trust by communicating next steps, timelines, and expectations effectively • Maintain accurate documentation of all patient interactions • Coordinate with clinical, pharmacy, and operations teams to guide patients through required next steps • Proactively follow up on open concerns to ensure patients feel supported and informed • Escalate patient concerns when needed while remaining accountable for resolution • Track patient progress across orders, prescriptions, and services • Communicate delays, updates, or required actions proactively • Ensure patients have the information needed to move forward confidently • Handle limited phone interactions to resolve concerns or clarify next steps • Document conversations, actions taken, and outcomes clearly • Handle sensitive information responsibly and in compliance with healthcare standards • Identify recurring patient concerns and share feedback with leadership • Contribute to improvements in patient communication and experience

• Säkerställa att medlemmar är nöjda och glada • Hjälpa kunder att starta och avsluta medlemskap • Svara på frågor

Who we are: EHE Health is the leading national preventive healthcare provider network partnering with mid- and large-sized employers to help their employees and dependents stay healthy by screening and diagnosing health risks through comprehensive exams, allowing for early intervention. Named by Fortune Magazine and Great Place to Work® as one of the Best Workplaces in healthcare, EHE Health is headquartered in New York City and has over 200 health clinics and practices across the U.S., staffed by a network of curated primary care physicians and clinicians. EHE Health was recently acquired by Consello Capital, the private equity arm of Consello. This transformative partnership leverages Consello’s proven expertise in scaling high-growth ventures and its extensive network of industry leaders. Together, EHE Health and Consello will unlock unprecedented opportunities to accelerate EHE Health’s mission of revolutionizing preventive care. What we’re looking for: We’re seeking a driven Director, Client Success to lead and grow a portfolio of key client relationships, ensuring strong execution, measurable outcomes, and long‑term retention. This role partners closely with other Client Success leaders to deliver EHE’s preventive health value while helping clients improve employee health, productivity, and healthcare cost management. The Director, Client Success, will own day‑to‑day client strategy and execution for a defined book of business, supporting renewals and growth initiatives while coordinating internal teams to deliver exceptional client outcomes. In this role, you will: - Establish and maintain strong, trusted relationships with client stakeholders across multiple accounts - Own the successful onboarding, implementation, and ongoing delivery of EHE programs for assigned clients - Lead, mentor, and develop Client Success Managers to achieve retention, satisfaction, and growth targets - Drive client satisfaction, retention, and renewal readiness across the portfolio - Support account expansion and growth opportunities in partnership with Sales and Client Success leadership - Collaborate closely with Operations, Marketing, Clinical, Product, and other internal teams to adapt and optimize programs to meet client needs - Analyze client performance data and deliver clear, actionable reporting and insights - Proactively identify risks and opportunities, ensuring timely issue resolution and a high-quality client experience - Maintain a strong working knowledge of preventive health trends, client success best practices, and market dynamics What the role requires: - Bachelor’s degree in Business, Communications, Marketing, Management, or a related field preferred - 5+ years of experience in client success, account management, consulting, or professional services - Demonstrated experience managing complex client relationships and a portfolio of accounts - Proven people‑leadership experience, including coaching and developing client‑facing team members - Strong consultative mindset with the ability to translate client needs into actionable solutions - Experience partnering cross‑functionally in a matrixed organization - Strong analytical skills with the ability to synthesize data into clear client‑ready insights - Advanced proficiency in Excel and PowerPoint, including data‑driven presentations - Passion for health and wellbeing, with a genuine commitment to improving client outcomes - Ability to travel up to 20–30% What we offer: - Competitive salary with high variable performance targets - Medical, dental, vision, life and disability insurance - Employer-matched 401(k) plan - Professional development reimbursement - Employee access to our preventive exam and services - Gym reimbursement/Fitness bonus The salary range for this role is $100,000 - $130,000 and is determined by a number of factors including the candidate’s experience, qualifications and skills. EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.

About Us Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy. The Qualio team is all-remote, and currently distributed across North America, Europe and Australia. What’s the opportunity? Qualio is seeking a Manager, Customer Success to lead and develop a high-performing team of Customer Success Managers. This role drives customer retention and expansion within an assigned portfolio while delivering exceptional customer experiences and contributing to company growth. What will I be doing? - Lead, coach, and hold a team of Customer Success Managers accountable to performance expectations - Drive customer retention by monitoring churn signals and implementing proactive engagement strategies - Execute expansion strategies in partnership with go-to-market teams to contribute to NRR targets - Build and optimize repeatable CSM playbooks based on customer journey and segment data - Analyze customer data to identify success patterns and improve team engagement approaches - Represent the voice of the customer by collaborating cross-functionally with Sales, Product, and Support - Provide executive-level escalation support to protect and strengthen key customer relationships What skills do I need? - 6+ years experience in SaaS Customer Success Management - 4+ years of management experience leading Customer Success teams - Proven track record driving GRR and NRR outcomes across a customer portfolio - Experience implementing customer engagement models and CSM playbooks that deliver results - Ability to use data to track performance, identify trends, and make continuous improvements - Strong cross-functional collaboration skills — comfortable working with Sales, Product, and Leadership - Adaptable and effective in a fast-paced, remote-first environment Benefits - Competitive salary - Matching 401k - Medical, Dental, and Vision Benefits - Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance - Unlimited PTO policy - Company allowance for home office supplies - 12 weeks paid parental leave - Opportunity to make a difference through helping life-saving products get to market A note to candidates: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.