We are seeking a highly organised and proactive Priority Fulfilment Specialist to join our Operations team. This role has a specific focus on securing fulfilment of all urgent (red and purple) appointments, alongside full responsibility for managing all appointments for our strategic client. This is a fast-paced reactive position requiring exceptional coordination skills, strong communication ability and a solutions-focused mindset. You will play a critical role in ensuring time-sensitive appointments are successfully fulfilled, maintaining service excellence for one of our key strategic partners and protecting client relationships at all times. You can find full and up-to-date information about our services on our website. In short, we are a PropTech company that enables property professionals — including estate agents, online agents, property managers, social housing providers and landlords — to outsource property viewings, inspections and more. Because this is a fully remote role, a minimum of two years’ experience working from home is essential, along with a professional and distraction-free home office set-up. This must be a dedicated room or space that can be closed off from other household members and interruptions. Working from kitchen counters, dining tables or dressing tables will not be suitable. To be successful in this role, you will: - Demonstrate excellent administrative skills, with strong attention to detail and accurate data entry capability. - Be confident and resilient on the telephone, with the ability to build rapport quickly and communicate clearly and professionally. - Be highly organised, with the ability to multi-task and prioritise effectively in a fast-paced environment where urgent appointments require immediate attention. - Take ownership of outcomes,remaining calm under pressure and focused on achieving results. - Be comfortable making a high volume of outbound calls where required. - Be technically confident, as we operate using in-house systems and technology platforms. - Maintain a positive, can-do attitude and actively look for ways to improve service delivery. Priority Appointment Fulfilment: Proactively managing and securing fulfilment for all red and purple (urgent) appointments, ensuring rapid action is taken to minimise risk of cancellation or delay. This includes outbound calling, emailing and liaising with members and clients to secure attendance or suitable alternatives. Strategic Client Management: Taking ownership of all appointments for our strategic client, ensuring they are fulfilled in line with agreed service standards. This includes close coordination, clear communication and prioritisation to protect this key client relationship. Outbound Calling: Making outbound calls to secure members to attend appointments or to arrange alternative dates or times where necessary. This is not cold-calling or sales-related; however, when assigned to this workstream, you may be expected to make a minimum of 120 calls per day. Inbound Calls, Live Chat and Emails: Responding promptly and professionally to incoming calls, live chats and emails. Liaising with clients and members to confirm appointments based on predefined skill sets and resolving queries efficiently. Weekend & Bank Holiday Working During weekends and Bank Holidays, separate Priority and Fulfilment team structures will not operate. All team members will be expected to work collaboratively across the full range of appointment types, including urgent and non-urgent bookings, to ensure service continuity and delivery of agreed SLAs. You must therefore be comfortable and competent in managing all appointment categories when required, adapting to business needs and supporting colleagues to maintain overall operational performance. End-of-Shift Handover Completing clear and comprehensive handover notes at the end of each shift to ensure continuity of service and smooth transition between Priority Team Colleagues. Professional Standards Maintain a strong working knowledge of the Viewber Support Hub, Membership Agreement and Client Terms of Service to ensure accurate and compliant responses. Ensure all work complies with relevant legislation and internal policies, including GDPR, the Equality Act 2010 and guidance relating to self-employment status. Raise technical issues promptly through the correct internal channels and proactively suggest improvements to systems, processes or service delivery where appropriate. Team Contribution Support ad-hoc tasks as requested by the Service Delivery Manager, Deputy Head or Head of Department or member of the People Team. Attend relevant virtual or in-person meetings and events as required. Consistently uphold and reflect the company values in all aspects of your work and communication. Performance & Accountability Meet and consistently aim to exceed personal performance statistics and targets, which are designed specifically for your role and aligned to operational KPIs and service standards. Take ownership of your results, proactively identifying areas for improvement and maintaining high levels of productivity, accuracy and quality at all times. Please note that responsibilities may evolve in line with business requirements. Benefits should be discussed with our agency partner Workshop Recruitment. This is a temp to perm position via our agency partner. Working Days are: Monday, Wednesday, Thursday, Friday and Saturday 7am to 4pm Salary is £28,500 per annum.

Role Description Bring your passion to Texas Health so we are Better + Together. Work Location: Remote Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week (remote work allowed at manager's discretion) Department Highlights: - Gain a sense of accomplishment by contributing to a teamwork environment. - Receive excellent mentorship, comprehensive training, and dedicated leadership resources. - Fully Remote Position. What You Will Do: - Expedite and maximize payment and resolution of insurance medical claims by resolving edits, denials, payment issues in a timely manner. - Document clear, concise, and complete follow up notes in system for each account worked. - Ensure accounts are completed and worked at a high level of quality by using HRO tools and monitoring output. - Identify, analyze, and escalate trends impacting AR collections. - Exceeds established productivity goals. - Complete special projects to improve team performance, as assigned. - Demonstrate expertise of all payors, including Medicare, Medicaid and commercial payors, and applicable department’s revenue cycle operations. - Ensure protection of private health and personal information. Adheres to all HIPAA compliance requirements. - Participate in educational activities and attends team meetings. - Remain current on collection and follow up procedures of various payors and specialty departments. - Assist with knowledge sharing, payor, and department training, and provide support to other team members as advised by leadership team. - Demonstrate strong technical skills and account resolution abilities. Qualifications - H.S. Diploma or Equivalent (Required) - Associate's Degree in Business or healthcare related field (Preferred) - 2 Years PB AR management, insurance follow-up, insurance billing or relevant revenue cycle experience (Required) - Home Infusion and AR Billing (Claim Edits, Payor Rejections, etc) experience (Preferred) Requirements - Possess a strong work ethic and a high level of professionalism. - Demonstrates high level understanding of health insurance billing, follow-up, credits, regulations, and payer requirements. - Proficient computer and EMR skills, including but not limited to, Microsoft Office suite applications such as Word and Excel. - Strong communication and organizational skills. - Proven experience in a billing environment. - Ability to shape communications to the needs of the audience. - Knowledgeable of HIPAA, state and federal regulations governing confidentiality, release of information and record retention. - Familiar with Electronic Medical Record (EMR) functionality, document imaging, and workflow. Epic Care Connect EMR experience and certifications are a plus. - Must be a dependable self-starter and deadline driven. Must have the ability to work well independently and in a team setting to meet organizational goals. - Must demonstrate solid understanding of key revenue cycle workflows, technical system, and metric goals. Benefits - Working Indoors 67% or more - Physical Demands: Sedentary

• The Senior Billing Analyst will be responsible for managing and executing the billing process, including generating invoices, reviewing billing data, reconciling accounts, and preparing reports. • This role requires a detail-oriented professional with extensive experience in billing operations and financial reporting. • Collaborate with various departments to ensure accurate and efficient billing practices. • Generate and review invoices to ensure accuracy and completeness. • Reconcile billing data with financial records to ensure consistency. • Manage the billing cycle from start to finish, ensuring timely and accurate invoicing. • Address and resolve billing discrepancies and disputes promptly. • Maintain and update billing systems. • Prepare regular billing reports and financial statements. • Reconcile balance sheet related accounts, such as A/R and bad debt. • Reconcile billing accounts and resolve any discrepancies. • Assist in audits related to billing and financial reporting. • Identify and implement improvements to billing processes to enhance efficiency and accuracy. • Work closely with the finance, rev ops, sales, and customer service teams to ensure accurate billing and resolve any issues. • Communicate effectively with clients to address billing inquiries and provide assistance. • Follow up with customers weekly to ensure invoices are processed timely.

• Manage and execute the billing process, including generating invoices and reconciling accounts. • Prepare regular billing reports and financial statements. • Reconcile balance sheet related accounts, such as A/R and bad debt. • Generate and review invoices to ensure accuracy and completeness. • Address and resolve billing discrepancies and disputes promptly. • Follow up with customers weekly to ensure invoices are processed timely. • Assist in audits related to billing and financial reporting. • Communicate effectively with clients to address billing inquiries and provide assistance. • Identify and implement improvements to billing processes to enhance efficiency and accuracy.