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Enabling any customer to instantly book any route in the world
Operations Specialist
Location
Vietnam
Posted
59 days ago
Salary
0
Seniority
Junior
Job Description
Operations Specialist
12Go
• Supplier Relationship Management – Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels. • Operational Execution & Maintenance – Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed. • Issue Resolution & Escalation – Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues. • SLA & Booking Monitoring – Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery. • Manual Adjustments & Reconciliations – Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with our finance team. • Content & Workflow Management – Support suppliers in maintaining accurate and appealing content (descriptions, images, rates), and ensure internal SOPs and workflows remain updated and aligned with process changes. • Availability & Pricing Optimization – Collaborate with suppliers to keep availability and pricing up to date and competitive. • Support Integration – Respond to inquiries from internal teams (e.g., Customer Support via Zendesk or Slack), particularly when coordination with suppliers is required.
Job Requirements
- Strong proficiency in English and Vietnamese – Mandatory
- Willingness to work in shifts and during weekends – Mandatory
- Minimum 6 months of relevant experience in operations, account management, or a similar role
- Excellent communication and interpersonal skills, with the ability to collaborate and influence both internal and external stakeholders
- Strong attention to detail and ability to work under pressure in a fast-paced environment
- Experience working with CRM or support platforms such as Salesforce, Zendesk, or similar tools
- Proficiency in Excel; analytical mindset and strong problem-solving skills
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IMS - Assessor
DQSDQS Inc. is an Equal Opportunity Employer. Minorities/Women/Veterans EQUAL EMPLOYMENT OPPORTUNITY (EEO) Qualified applicants are considered for employment without regard to race, religion, sex, national origin, age, marital status, sexual orientation, veteran status, disability, or other protected characteristic. The employer is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. Right to Work Poster (English) EEO is the Law
Your role Plans and conducts audits to assess compliance and performance with defined standards, (includes Tech File Reviewer) Your profile Plans and conducts audits to assess compliance and performance with defined standards, (includes Tech File Reviewer) EQUAL EMPLOYMENT OPPORTUNITY (EEO) Qualified applicants are considered for employment without regard to race, religion, sex, national origin, age, marital status, sexual orientation, veteran status, disability, or other protected characteristic. The employer is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, the employer invites employees to voluntarily self-identify their race or ethnicity. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. Right to Work Poster (English) EEO is the Law
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