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12Go logo
12Go

Enabling any customer to instantly book any route in the world

Operations Specialist

OperationsOperationsFull TimeRemoteJuniorTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Vietnam

Posted

59 days ago

Salary

0

Seniority

Junior

0.5 yrs expEnglishVietnamese

Job Description

Operations Specialist

12Go

• Supplier Relationship Management – Act as the main operational contact for suppliers, providing ongoing support and maintaining open communication channels. • Operational Execution & Maintenance – Manage day-to-day updates to supplier contracts, routes, and systems, including enabling/disabling services as needed. • Issue Resolution & Escalation – Own the resolution of technical or operational challenges; collaborate with internal teams to troubleshoot and resolve backend or system issues. • SLA & Booking Monitoring – Track booking statuses and system-generated processes to ensure full SLA compliance and timely service delivery. • Manual Adjustments & Reconciliations – Handle manual updates to bookings, correct inventory discrepancies, and ensure financial accuracy in coordination with our finance team. • Content & Workflow Management – Support suppliers in maintaining accurate and appealing content (descriptions, images, rates), and ensure internal SOPs and workflows remain updated and aligned with process changes. • Availability & Pricing Optimization – Collaborate with suppliers to keep availability and pricing up to date and competitive. • Support Integration – Respond to inquiries from internal teams (e.g., Customer Support via Zendesk or Slack), particularly when coordination with suppliers is required.

Job Requirements

  • Strong proficiency in English and Vietnamese – Mandatory
  • Willingness to work in shifts and during weekends – Mandatory
  • Minimum 6 months of relevant experience in operations, account management, or a similar role
  • Excellent communication and interpersonal skills, with the ability to collaborate and influence both internal and external stakeholders
  • Strong attention to detail and ability to work under pressure in a fast-paced environment
  • Experience working with CRM or support platforms such as Salesforce, Zendesk, or similar tools
  • Proficiency in Excel; analytical mindset and strong problem-solving skills

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