**#ThriveatMMDSmart****Would you like to build a career in a leading multinational IT company?** We are looking for a spirited, English-speaking Customer Care Specialist who's ready to dive into the exciting world of cloud communications. You don't need previous experience – just bring your energy, willingness to learn, and readiness to work in a dynamic environment. By joining us, you'll be right at the heart of our mission to Connect, Engage, and Smile, making sure every interaction leaves a lasting positive impression. Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.** **What will you do at MMDSmart?** - Communicate with customers and help solve their problems and concerns; - Report issues to neighboring teams: account managers, technical specialists, developers; - Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams.

• Managing and assisting user inquiries on all platforms that we support (Discord, Email, Zendesk, Reddit). • Serving as an escalation point for our community/customer experience in high touch escalations and platform incidents. • Gauging customer/community impact and guiding decisions with Product Managers, engineers, and all other stakeholders with users in mind. • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. • Establishing the root causes of application errors, and escalating serious concerns to the higher tier support group. • Contributing to continuously improving the team tools and processes by performing analyses on software application functionality and suggesting enhancements.

• Work with customer care leadership to develop and optimize user experience • Write user stories, develop acceptance criteria, coordinate with developers, write test scripts, and coordinate UAT/Regression testing. • Troubleshoot issues identified in the system and implement solutions. • Leverage the internal IT ticketing system to escalate system issues. • Follow Medtronic’s quality system procedures to ensure compliance with system validation requirements. • Partner with ServiceNow and Salesforce platform teams and other businesses to manage environment. • Develops and manages all facets of the project(s) from intake through implementation and closure to measuring utilization and ROI. • Establish operational plans and roadmaps for product capabilities and implement policies and strategies to support product growth • Lead in innovation and strive for continuous improvement and consistency in deliverables. • Communicate with internal and external customers and vendors regarding ongoing operations and align strategy to accelerate product development and/or to support product launches. • Communicate business and operational developments. • Plan and prioritize assigned tasks to ensure flawless execution. • Responsible for effectively managing the constraints of project management: scope, cost, and schedule. • Monitor and control project financial metrics and adjust where necessary to meet scope, schedule and budget expectations • Provide technical and analytical guidance and recommendations to leadership governance bodies.

Title: Customer Support Consultant Location: Nashville United States Job Description: IDEXX is hiring a Customer Support Consultant who thrives software support and implementation activities for veterinary clinic customers? Is this you? What you will do: - Performs a variety of software support and implementation activities for veterinary clinic customers-covering product installation/integration, go‑live execution, user training, and ongoing support. - Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services. - Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities. - Responsible for implementing the product and delivering comprehensive user training to ensure successful adoption - Determines customer needs, researches and provides solutions, coordinating with other team members as needed. - Ensures ongoing customer satisfaction and continuing strong customer relationships. - Supports quality management system and other compliance requirements. What you will need for success: - High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred. - High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships. - Technical record keeping management skills. - Reasoning and analytical skills to resolve issues. - Phone skills, with ability to establish rapport. - Attention to detail. - Organized with ability to multi-task. - Ability to work independently and as part of a team. - Supervisory skills, if a lead position. - Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. - Personal computer skills, including Microsoft Office PHYSICAL DEMANDS: - Extensive sitting, phone and computer use. - Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. - Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. - Ability to communicate verbally on phone and in person. - Fluency in the English language. WORK ENVIRONMENT: - Onsite Dog Friendly Office - Hybrid in Nashville, TN 3 days per week What you can expect from us: - Hourly rates targeting: $21/HR - Opportunity for annual cash bonus - Benefits Day-One - On the job training and career advancement opportunities (experience NOT required) - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-KP1