• Work with customer care leadership to develop and optimize user experience • Write user stories, develop acceptance criteria, coordinate with developers, write test scripts, and coordinate UAT/Regression testing. • Troubleshoot issues identified in the system and implement solutions. • Leverage the internal IT ticketing system to escalate system issues. • Follow Medtronic’s quality system procedures to ensure compliance with system validation requirements. • Partner with ServiceNow and Salesforce platform teams and other businesses to manage environment. • Develops and manages all facets of the project(s) from intake through implementation and closure to measuring utilization and ROI. • Establish operational plans and roadmaps for product capabilities and implement policies and strategies to support product growth • Lead in innovation and strive for continuous improvement and consistency in deliverables. • Communicate with internal and external customers and vendors regarding ongoing operations and align strategy to accelerate product development and/or to support product launches. • Communicate business and operational developments. • Plan and prioritize assigned tasks to ensure flawless execution. • Responsible for effectively managing the constraints of project management: scope, cost, and schedule. • Monitor and control project financial metrics and adjust where necessary to meet scope, schedule and budget expectations • Provide technical and analytical guidance and recommendations to leadership governance bodies.

Title: Customer Support Consultant Location: Nashville United States Job Description: IDEXX is hiring a Customer Support Consultant who thrives software support and implementation activities for veterinary clinic customers? Is this you? What you will do: - Performs a variety of software support and implementation activities for veterinary clinic customers-covering product installation/integration, go‑live execution, user training, and ongoing support. - Provides customer technical support for one or more Company products or services, including pet and other animal health care-related products for veterinarians, medical diagnostic and water-testing equipment and other products and services. - Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing or other priorities. - Responsible for implementing the product and delivering comprehensive user training to ensure successful adoption - Determines customer needs, researches and provides solutions, coordinating with other team members as needed. - Ensures ongoing customer satisfaction and continuing strong customer relationships. - Supports quality management system and other compliance requirements. What you will need for success: - High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred. - High quality customer facing inter-personal skills, with experience working with customers and maintaining good customer relationships. - Technical record keeping management skills. - Reasoning and analytical skills to resolve issues. - Phone skills, with ability to establish rapport. - Attention to detail. - Organized with ability to multi-task. - Ability to work independently and as part of a team. - Supervisory skills, if a lead position. - Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner. - Personal computer skills, including Microsoft Office PHYSICAL DEMANDS: - Extensive sitting, phone and computer use. - Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. - Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person. - Ability to communicate verbally on phone and in person. - Fluency in the English language. WORK ENVIRONMENT: - Onsite Dog Friendly Office - Hybrid in Nashville, TN 3 days per week What you can expect from us: - Hourly rates targeting: $21/HR - Opportunity for annual cash bonus - Benefits Day-One - On the job training and career advancement opportunities (experience NOT required) - Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-KP1

• Call all clients booked in for the day, to ensure they are still on for their clean • Contact cleaners to ensure they are aware of their schedule for the day • Log into the systems at the beginning of the day • Respond to leads and follow up with potentials • Call one-time cleans customers to convert them to maintenance cleans • Ensure consistent info is sent to customers and emails are sent out

Customer Service Professional - Full Time (Split Shift) Voice Systems Engineering (VSE) is a dynamic organization fueled by entrepreneurial spirit and a collective drive to make a positive impact on people's lives. With a focus on advisor-based technology platforms, our marketplaces span diverse service verticals, including psychic guidance and wellness. Our vision at VSE centers on the belief that when talented individuals unite, possibilities become limitless. Rooted in a remote-first environment, we've cultivated a culture that embraces diversity, equity, work-life balance, and a true sense of belonging.       We are seeking a professional and passionate Customer Relationship Agent who can deliver exceptional customer service and build lasting customer relationships. You should be an expert at conveying enthusiastic compassion with the sound of your voice. In this role, you will play a crucial part in ensuring our customers have seamless, one-call resolutions and a personalized experience that drives retention and satisfaction. Schedule & Availability: This role follows a split shift schedule, consisting of a recurring combination of two of the following shift windows: - 9:00 AM – 5:00 PM - 1:00 PM – 9:00 PM - 5:00 PM – 1:00 AM Your assigned shift combination will remain consistent from week to week, providing a predictable schedule. This position also includes regular weekend coverage, with scheduled shifts on either one or both weekend days (Saturday and/or Sunday). What You Will Contribute:  - Providing outstanding customer service by listening carefully to their concerns, empathizing with their needs, and offering creative solutions that aim for one-call resolutions.  - Supporting customers in creating new accounts, addressing any issues, and ensuring a memorable experience with our service.  - Guiding customers in choosing the right service provider for their needs, ensuring that every interaction is positive and leaves a lasting impression.  - Collaborating effectively with customers, fellow agents, and other departments to solve problems quickly and enhance the overall customer experience.  - Staying up to speed with the latest products, services, and offerings to better support customers and deliver timely, relevant solutions.  - Effectively navigating and adapting to a wide range of customer personalities, identifying the best approach to ensure each individual feels heard, respected, and valued, ultimately leading to a positive and successful interaction.  - Proactively communicating and collaborating with other teams when a customer issue requires escalation, ensuring that the concern is addressed promptly and with the level of attention it deserves, while keeping the customer informed and satisfied throughout the process.  - Taking a proactive role in identifying and implementing new ways to improve customer satisfaction and loyalty, continuously improving our service standards.  - Ensuring every customer feels like a VIP.  As a Relationship Agent, You Will Enjoy:  - Handling inbound customer calls, chats, and emails with professionalism, empathy, and a focus on creating positive, personal connections in every interaction.  - Quickly resolving customer issues while maintaining calm, patience, and confidence, ensuring a smooth and efficient process.  - Listening attentively to customer concerns, offering tailored solutions, and guiding them to the best possible outcome.  - Offering insightful feedback to help improve product offerings, customer interactions, and internal systems.  - Communicating effectively across departments to ensure seamless solutions and provide key insights into customer needs and expectations.  Your Journey So Far Will Likely Include:  - At least 2 years of experience in delivering exceptional, high-touch customer service, particularly in resolving issues on the first contact.  - A track record of building strong, ongoing relationships with customers to foster loyalty and drive long-term satisfaction.  - The ability to listen actively, remain patient, and offer thoughtful, creative solutions to complex challenges.  - Demonstrated success in contributing to a team environment by sharing knowledge, collaborating with others, and providing valuable feedback.  - A passion for staying current with product offerings and continuously looking for opportunities to improve customer experience and retention.  At VSE the well-being of our people comes first, and we have nurtured a culture that focuses on health and wellness, personal growth, and social responsibility. We celebrate diversity and are committed to creating an inclusive environment of belonging for all employees and applicants. We are an equal opportunity employer.   Our comprehensive insurance programs include medical, dental, vision, and life. VSE employees also have access to a “wellness wallet” that will reimburse them for gym memberships, workout equipment, mindfulness apps, healthy food boxes, ergonomic workspace tools, and more.               We prioritize investment in our people by offering a tuition reimbursement program and plenty of opportunities to continue learning. We also help you plan for your future and beyond by offering a 401k match and access to expert financial advice.          This is a fully remote based position. We are currently inviting residents of Colorado, Florida, Massachusetts, New Jersey, Ohio, Pennsylvania, Tennessee, Texas, and Washington to apply for this position.              You can learn more about life and work at VSE by visiting us here.     Hourly Range:  $19 - $22 per hour, depending on experience and expertise. This figure represents our good faith and reasonable estimate of the potential hourly rate for this role. Hourly rate to be determined by the candidate’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. PLEASE NOTE – A VIDEO INTERVIEW WILL BE REQUIRED FOR THIS POSITION