What's this role about? Here's how you'll contribute: You'll do this by: Core Skills: Desired Skills: How we’d like you to lead: Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: - Putting people first - Client-centricity - Collaboration Grow. Own. Achieve. Learn. with Zensar

• Evaluate alternatives and arrive at the best technology solution to solve specific business problems. • Provide technical direction, oversight of technical design and architecture and effort estimation and for all software solutions • Leads the estimation and assessment of the feasibility of solutions and their business impact • Lead the establishment and enforcement of related architectural governance and ensure alignment with industry frameworks. • Identifies and manages the organizational impact (on skills, processes, structures, and culture) and financial impact of proposed architectural solutions. • Continuously assesses the systems' architecture currently in place and works with technical staff to recommend and implement solutions to improve it. • Provides technical design and architectural leadership for the development of solution prototypes to justify the suitability of recommended solutions • Analyze and study complex systems requirements and prepare design documentation. • Provides updates to stakeholders on product development processes, costs, and budgets • Contribute toward the continuous improvement of project management methodology utilized within the Development team • Continually research the current and emerging technologies and propose changes where needed • Describes the structure, characteristics, behaviour, and other aspects of software to project stakeholders • Provides mentorship to junior architects and developers • Performs miscellaneous projects and duties as assigned to support the management team

• Collaborate with clients and internal teams to map the client’s journey before and after the implementation of Kargo. This includes, but is not limited to: process maps, flow charts, spaghetti diagrams, and photographed documentation of client cargo/freight types. • Participate in customer facing meetings with Account Executives and Client Operations to gather data to prepare for implementation. This can include but is not limited to ROI calculations, documentation of deliverables, process enhancement and efficiency improvement suggestions. • Providing industrial and software engineering support for process improvements for Kargo’s computer vision, machine learning, software stack, and compute. Field operations for future / existing customers to help create process efficiencies both pre and post Kargo installation. This could include, but is not limited to: • Enhancing/streamlining the shipping and installation process of physical Kargo towers. • Working with Hardware, Software, and Field Service teams to optimize the positioning of Kargo towers to maximize the utilization of industrial space in warehouses. • Process mapping facility inbound/outbound processes, including shipment creation, scheduling, driver check in, check out, and operational reporting, to create improved visibility for current state and future state operations. • Identifying opportunities for improved Kargo software features and functionality as well as automation through integration of document and data ingestions, digitization, and validation. • Identifying accuracy gaps that map to Kargo’s product value, understanding and mapping technical integration specs from client’s systems of record to Kargo’s software stack. • Attend Client Solutions meetings to support continuous improvement efforts across Kargo’s client base. • Collaborate with partners and system integrators to provide product, business and technical knowledge in support of product strategy. • Provide expertise and insight into architecting more complex solutions that will meet more complex business requirements. • Be able to present the value and ROI concepts behind the implementation of our solutions. • Build and deliver detailed and high-level product demonstrations based on predetermined demo scripts and/or free form presentations. • Manage and work within a dedicated demo environment. • Work in a collaborative team environment that supports the company’s product strategy and growth. • Support the continuous improvement efforts within Kargo to improve design and operational improvements with our products.

• Maintain an excellent understanding of the company’s service and product portfolio. • Provide customer domain knowledge and expertise to the technical team. • Draw on own knowledge and expertise to influence the product development, with a focus on early intervention to influence service and product design. • Onboard and integrate new functionality into the customer domain. • Manage change, ensuring the buy-in and engagement of all relevant users and gain maximum post-delivery product adoption. • Identify and submit process improvement ideas. • Establish and maintain effective business relationships with relevant tlmNexus customers. • Take ownership of the customer journey, (on-boarding, adoption, value realisation) and ensure the customer achieves their intended benefits and Return on Investment (ROI). • Achieve demonstrable customer success, from the on-boarding process to user engagement, whilst maintaining excellent customer health scores.