tlmNexus Ltd

• Responsible for building and supporting applications, working in multidisciplinary agile teams. • Writing clean, maintainable, extensible, efficient and secure code while adhering to company coding standards and best practices. • Maintain a high degree of knowledge on current technologies, tools and design principles. • Ability to absorb, review and contribute to Analysis and Requirement capture documents. • Contribute to project task estimation and ensure these projects are delivered within agreed timelines. • Regularly report progress, issues and any impediments via stand-ups, time/tasks recording tools and with team leads and project management. • Proactive and forward-thinking approach to drive continuous improvement of company product

• Conduct the analysis activity at customer locations in the UK to have face to face discussions and hold group workshops • Prepare for the analysis activity through reviewing the domain, evaluating stakeholders, determining the output required and how best to achieve success • Review the analysis and produce business level requirements with supporting documentation, which both the customer and technical teams understand • Present content internally and externally as required at BRR, SRR, PDR or CDR • Timely delivery of supporting content and approved User Stories • During implementation you will remove impediments through collaboration with the client and manage issues and answer questions, verify build, and assist with demonstrations • Be accountable for the project scope in line with budget and customer expectations • Provide timely updates to stakeholders, escalating issues when necessary • Conduct customer demonstrations and feedback sessions • Identify and manage risks to aid the success of the project • Document progress against outstanding milestones, status, resource requirements, issues, risks and dependencies, in accordance with the policies and procedures of the technical department • Act as customer proxy during User Acceptance Testing

• Maintain an excellent understanding of the company’s service and product portfolio. • Provide customer domain knowledge and expertise to the technical team. • Draw on own knowledge and expertise to influence the product development, with a focus on early intervention to influence service and product design. • Onboard and integrate new functionality into the customer domain. • Manage change, ensuring the buy-in and engagement of all relevant users and gain maximum post-delivery product adoption. • Identify and submit process improvement ideas. • Establish and maintain effective business relationships with relevant tlmNexus customers. • Take ownership of the customer journey, (on-boarding, adoption, value realisation) and ensure the customer achieves their intended benefits and Return on Investment (ROI). • Achieve demonstrable customer success, from the on-boarding process to user engagement, whilst maintaining excellent customer health scores.