Trusted solutions in issue and safety management for high value defence equipment
Customer Integration Engineer
Location
United Kingdom
Posted
74 days ago
Salary
0
Seniority
Senior
Job Description
Customer Integration Engineer
tlmNexus Ltd
• Maintain an excellent understanding of the company’s service and product portfolio. • Provide customer domain knowledge and expertise to the technical team. • Draw on own knowledge and expertise to influence the product development, with a focus on early intervention to influence service and product design. • Onboard and integrate new functionality into the customer domain. • Manage change, ensuring the buy-in and engagement of all relevant users and gain maximum post-delivery product adoption. • Identify and submit process improvement ideas. • Establish and maintain effective business relationships with relevant tlmNexus customers. • Take ownership of the customer journey, (on-boarding, adoption, value realisation) and ensure the customer achieves their intended benefits and Return on Investment (ROI). • Achieve demonstrable customer success, from the on-boarding process to user engagement, whilst maintaining excellent customer health scores.
Job Requirements
- Knowledge of Aviation Regulation Frameworks, Military Air Environment policy and processes or their equivalent.
- Defense experience, military or supporting civilian roles.
- Must hold or be able to achieve security clearance to SC level.
- Experience of managing change and business transformation with proven results.
- Project management skills and experience.
- Effective communicator with good presentational attributes who is able to be influential up to mid-to-senior management level.
- Highly focused and organized, able to prioritise workload.
- Able to identify and grasp opportunities for business improvement from both a management and development perspective.
- Able to assimilate complex technical subjects and communicate to non-technical stakeholders.
- Professional, articulate and confident when operating in the customer domain.
Benefits
- 26 days annual leave + UK bank holidays
- Enhanced company sick pay
- Life assurance cover
- Cycle to work scheme
- Perkbox (discount scheme)
- Employee assistance programme
- Recruitment referral bonuses up to £1500
- Paid days off for activities
- Funded professional subscriptions
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