• Build, lead, and develop a geographically distributed team of Field Application Specialists. • Establish clear performance expectations, coaching plans, and career development pathways. • Drive a culture of scientific excellence, customer focus, accountability, and continuous improvement. • Partner with Sales leadership to support pre-sales activities including product demonstrations, clinical consultations, workflow assessments, and competitive positioning. • Oversee post-sales implementation support, validation assistance, and optimization of customer workflows. • Act as an executive escalation point for complex clinical or technical customer issues. • Define and execute the Field Application Services strategy aligned with business objectives and growth priorities.

• Manages ICSR Management Unit for assigned staff and ensures all unit-relevant activities are delivered within agreed extent. • Contributes to achieving company´s goals and objectives. • Performs project budget reviews and provides support to ICSR leads. • Managing the assigned ICSR Management Unit effectively. • Ensuring adequate resources within the ICSR project teams to achieve maximum productivity. • Setting productivity targets for ongoing projects. • Defining the appropriate reallocation of resources in ICSR Management Unit. • Managing ICSR Leads to ensure adequate utilization of employees. • Notifying the Resourcing department about the need for additional resources. • Proposing necessary changes within project team processes to ICSR leadership. • Training and mentoring of ICSR Line Managers and senior staff.

Title: Associate Director, Program Management Location: El Segundo United States Job Description: Company description Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com. Overview The Associate Director, Program Management position is responsible for steering increasingly larger and more complex programs for a client, or portfolio of projects across multiple clients. They help direct the PM team to ensure that assignments are completed according to schedule and budget. They actively identify organic growth opportunities, heavily involved in estimation and contract reviews to ensure accuracy of effort and commitment. Consult with the leadership team on decisions and work together to persuasively align the project team to a greater goal. Responsibilities - Lead day-to-day delivery across programs - managing timelines, budgets, scope, and resourcing to ensure work is delivered on time and on brief. - Act as the central point of coordination between strategy, creative, media, production, and client stakeholders to keep work moving forward. - Run status meetings, maintain project plans, track risks/issues, and proactively drive solutions and decision-making. - Monitor burn vs. plan, forecast upcoming needs, and adjust staffing or priorities to maintain delivery momentum. - Ensure quality and process rigor - overseeing workflow, approvals, asset management, and adherence to agency and client governance. - Support client communication and relationship management through clear updates, expectation setting, and escalation handling when needed. Qualifications - Minimum 8+ years experience managing medium-large size, complex digital media programs - Exposure to media, performance marketing, SEO/SEM, or digital creative production workflows. - Program management experience in scaled digital media implementation leading high performing teams within Creative, UX and Digital implementation teams - Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work - Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data - Comfortable with relationships and presenting to senior creative leaders, marketing leaders, and digital leaders - Strong project management experience. Process oriented with understanding of SAFe Agile ways of working. Experience with one or more of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe, etc.), waterfall, and hybrid. - Effective leadership, analytical skills, and negotiation skills - Effective conflict resolution skills Additional information The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include: - Paid Family Care for parents and caregivers for 12 weeks or more - Monetary assistance and support for Adoption, Surrogacy and Fertility - Monetary assistance and support for pet adoption - Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance - Tuition Assistance - Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more - Matching Gifts programs - Flexible working arrangements - 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility) - Business Resource Groups that support multiple affinities and alliances The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents. Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances. All your information will be kept confidential according to EEO guidelines. Compensation Range: $112,290 - $172,032 (annually). This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.

About The Outreach Team The Outreach Team is a premier national field firm. We partner with organizations working to solve some of the biggest problems facing our society -- from protecting human rights to fighting climate change -- and help them build the resources they need to make an impact. We are a people-powered enterprise; our campaigns are effective because we hire diverse teams of talented people, invest in our staff, and treat them well. This is a full-time position for an experienced project and people manager who loves working on social change campaigns. At The Outreach Team, Organizing Directors are expected to bottomline the development, implementation, evaluation, and overall success of our campaigns. Our Organizing Directors develop and maintain relationships with our clients, manage full-time staff, drive campaign timelines and deliverables, oversee administrative systems, and motivate staff and communities for social change along the way. We’re seeking a candidate who has experience managing or coordinating diverse teams, driving goals, and working within coalitions or partner organizations. This job may be for you if you excel at running large-scale, social change campaigns with urgent deadlines. Strong preference for candidates with experience working in diverse communities, including communities of color, immigrant communities, and communities historically underrepresented in the political process. The position is remote, and unfortunately, we can’t hire people who would be working from these states: Alabama, Alaska, Hawaii, Idaho, Kansas, Missouri, Montana, North Dakota, Ohio, South Dakota, Utah, West Virginia. You should expect to work 40-60 hours per week, depending on how close to elections or other deadlines your project is. Travel for site visits will be required. Responsibilities: Project Management: - Serve as the fundamental decision maker and bottom line for success on assigned organizing projects - Work as a strategic partner with clients in developing and executing field plans and organizing strategy - Keep close attention to project deliverables and proactively identify problems in the program and propose proactive solutions - Develop, review, and adjust campaign metrics often using mathematics and company planning tools for driving the campaign trajectory and achieving goals - Coordinate office and project launch and shutdown logistics, including but not limited to: identifying and renting office space, coordinating staff relocation, securing the purchase and return of office materials and furniture, etc. Staff Management: - Hire and manage a team of full-time organizers, who will in turn recruit, train, and supervise dozens of teams of volunteers, volunteer leaders, and interns or fellows to hit campaign goals - Drive goals on the team to ensure that deliverables are met and exceeded, including recruitment targets, volunteer engagement, and campaign actions - Build and maintain a team culture that centers on diversity, equity, inclusion, and justice. Treat organizers with empathy and respect, and ensure the staff you supervise do the same - Maintain high-performance standards and provide ongoing feedback and evaluations - Hold staff accountable and have tough conversations when necessary; coach the managers you supervise to do the same with their staff - Develop and facilitate organizing and leadership training for your team - Get on the ground, completing site visits and leading by example to drive goals when necessary - Drive recruitment efforts to identify, recruit, and train volunteer canvassers and key volunteer leaders for daily and ongoing campaign shifts; oversee weekly volunteer campaign meetings to build a community of leaders and drive campaign deliverables Client Management: - Approach all work with the priority of “wow-ing” our client through professionalism, integrity, and achieving goals - Interface regularly with clients who work on voter registration, voter contact, issue campaigns, and/or signature gathering - Write and edit daily and weekly project reports to clients - Prepare and run calls including but not limited to: client onboarding calls, weekly check-in calls, debriefing calls Technology and Administration: - Manage and track project budget and submit accurate expense reports and updates - Ensure payroll is accurate for your team by managing the hours reporting process and reviewing payroll - Nail 100% of all administrative and legal requirements and ensure that organizers do the same - Manage the development of improved systems for tracking organizing work, volunteer engagement, and campaign data, which may include identifying and managing a vendor, testing new features, and providing feedback - Manage and track teams and projects using platforms including, but not limited to: G-Suite, NPG VAN, Action Network, Slack, MiniVan, ADP, ThruText, EveryAction, and more Company + Infrastructure Development: - Tackle Special Projects during slow times or in between projects. These can include but are not limited to: Supporting the recruitment team on materials or hiring preparation, supporting legal and compliance tasks, reworking training materials, testing campaign planning tools, working with the systems team to develop or improve organizing tools. This job may be for you if you: (Hiring Characteristics) - Share The Outreach Team’s passion for social and political change and commitment to prioritizing equity and justice in our work and team culture - Are a swift decision maker and creative problem solver, able to confidently approach challenges and create organizing solutions - Are able to deliver high quality work on schedule in a fast-paced environment - Can adapt to sudden shifts in project goals or timelines and adjust organizing plans accordingly - Can identify when it’s appropriate to step in or step back, leading by example when necessary while still developing and empowering your organizers - Can teach key organizing skills, coach and train organizers on their jobs well while motivating them along the way - Are an active listener who builds authentic relationships with organizers, volunteers, and community members and follows through on commitments - Can be counted on to manage project timelines, your time, and the time of your organizers while managing administrative systems to keep track of important details - Make thorough and detailed numbers-based plans that others can understand and buy into - Are able to work long and irregular hours, including weekends and week nights with frequent and significant travel - Capable of and willing to learn various data management and organizing tools - Approach leadership with a “power with” mindset that recognizes the impact power hierarchies have in different settings Qualifications (the must-haves) - Experience managing a diverse team of organizers in a fast-paced or goals-based environment, especially in paid field campaigns, canvass operations, or field organizing - Experience being a fundamental decision maker on a large or fast-paced organizing project where you were responsible for tracking results and hitting goals to meet benchmarks - Previous participation or work within coalitions, alongside partner organizations or stakeholders - A track record of results in organizing contexts; hitting goals, meeting benchmarks, and developing volunteer leaders - Experience driving recruitment efforts, building volunteer pipelines, and developing leaders within organizing programs - Experience tracking progress to goals, analyzing performance, and ability to tell a narrative around an organizing project. OR. Experience writing grants, proposals, or progress reports. - Experience navigating the legal and HR requirements and obligations of a manager and addressing issues quickly and effectively - Baseline competency and familiarity with tech and computers, including G-Suite or Microsoft Office. Intermediate to advanced skills in Excel/Sheets. - A willingness to perpetually expand your knowledge of equity and justice and apply it to your work - Experience reviewing payroll and ensuring organizers are paid on time is a plus - Bilingual in Spanish-English a plus - Previous experience with The Outreach Team a plus - Experience with relevant organizing tools and technologies: Action Network, ThruText, MailChimp, eCRMs like EveryAction, VoteBuilder (VAN), or social media tools (Twitter, Facebook, Instagram) is a plus Compensation This is a salaried position with a range of $75k - $82,200k per year depending on experience, plus an additional performance-based bonus at the end of every project. As part of The Outreach Team’s commitment to compensation equity and transparency, salary within this range is determined through an equity calculator. We offer benefits including: - Fully paid health, dental and vision care - Unlimited paid vacation and sick leave - A monthly cell phone stipend At The Outreach Team, we prioritize equity and inclusion. We are an equal opportunity employer and we strongly encourage Black, indigenous, people of color, women, people with previous felony convictions, members of the LGBTQIA+ community, and others who identify with underrepresented groups to apply. Apply Here: https://www.theoutreachteam.net/jobs Please note: We want to hire people of all gender identities. This hiring platform (JazzHR) does not allow us to add in specific options for gender identities outside of the binary, but we are currently working with them to find a solution.