• Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers. • Deliver technical assistance through telephone, email, and chat channels. • Aid in the generation, revision, and timely dispatch of invoices. • Orient customers through the initial phases of platform/product engagement. • Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs. • Record customer engagements within the CRM system, ensuring the accuracy and currency of records. • Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.

The job profile for this position is Presale Support Analyst, which is a Band 2 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Position Purpose The Presale Analyst is an entry level presale position that partners closely with new and existing business sales team members to enable and support the growth of client and consultant relationships. The Presale Analyst will partner with internal matrix partners during the Request for Proposal (RFP) and Request for Information (RFI) process and coordinates and drives activity and communication to ensure alignment with client strategy and Cigna's market message. This position ultimately ensures the final product is high quality, depicts Cigna's value proposition, resonates with Cigna's Government and Education prospects and meets all procurement specifications. Responsibilities - Project Manager for Government and Education RFPs for Select, Middle Market and National - Manage new business and existing business RFP process end to end for medical, clinical, dental, pharmacy, behavioral, vision, and stop loss RFPs - Manage straightforward, standard RFPs with ease - Thoroughly reviews and analyzes the solicitation and related documents, including identification of missing data and identifying any potential concerns or challenges - Responsible for RFP from initial review and down streaming to final review and submission, follow-up questions, Best and Final Offer, and other RFP-related requests - Ensure Salesforce.com entry and accuracy - Partner with sales and account teams to determine strategy for RFP, ensure strategy is reflected in proposal - Understand and correctly apply all established processes and SOPs, within expected timelines - Lead internal teams to secure any non-standard approvals and include in response - Manage RFP volume efficiently and effectively during peak selling season - Collaborate with Production Team on Hard Copy Proposal Requests - Ownership of coordinating and driving deliverables for assigned RFPs - Coordinate Status Calls with Sales and Matrix Partners - Support sales and account teams for finalist meeting preparation Strategic Partner – Internal & External Sales and Account Teams - Manage relationships with aligned sales and account team members - Demonstrate reputation as customer-centric partner among sales partners and key stakeholders, collaborating regularly with matrix partners to achieve objectives and improve business results. Internal Matrix Partners - Quarterback all internal matrix partners working on RFP, including sales and account teams, underwriting, performance guarantee, PBAB, GeoAccess, RSU, ASU, clinical product, network contracting, implementation, etc. - Engage matrix partners as applicable through process and remain connected and available to them - Manage internal deadlines and address issues as they arise External Consultants - Respond to consultant emails/requests in timely fashion - Serve as external presence along with sales and account teams during RFP process Qualifications - BA/BS preferred or equivalent work experience - Familiarity with Salesforce.com - Excellent interpersonal skills including the ability to work as a member of various teams or to work independently as required - Ability to handle challenges and be assertive, yet professional, in interfacing with internal personnel with respect to acquiring their inputs for the proposal - Willingness to acquire the appropriate skill set to manage complex/high profile RFPs - Willingness to become proficient in G&E market nuances - Strong planning/organizational skills; ability to prioritize multiple projects and activities simultaneously - Ability to work in a deadline driven environment - Strong written and oral communication skills - Strong personal computing skills and proficiency in the Microsoft Office suite of programs If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 26 - 40 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

• Deliver consistently exceptional customer experiences to every Webflow user. • Assist customers in support queues, chat and phone utilizing various tools such as Zendesk, Zoom and Jira. • Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction. • Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.

• Explore emerging technologies in the high-demand Crypto/Blockchain industry • Assist user inquiries on all platforms (Discord, Email, Zendesk, Reddit) • Serve as an escalation point for community/customer experience • Manage ticketed query system and ensure comprehensive database of queries • Establish the root causes of application errors and escalate serious concerns to higher tier support group