About us: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly. Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely. The role in a nutshell: Luno is making an aggressive push into the Nigerian market. You’ll bring your knowledge of the market and trading experience to become a key part of the success of our Nigerian operation. Your main role will be working closely with our Treasury team, Nigerian country team and our customer facing relationship managers in order to onboard customers, as well as understand and execute OTC trades profitably. Your mission will be: - Qualify and onboard OTC Customers - You’ll be an integral member of the sales team to identify customers who are actively searching for liquidity providers in both the USDT/NGN and crypto space. - Your primary focus will be on customers with large volume demands ($100k+ per week) - Work with the Onboarding and Treasury Analyst teams to successfully onboard these customers - OTC Trading Operations: - Acting as the main point of contact for customers to execute large trades with them e.g. making and receiving OTC quotes to customers as well as sourcing counter-trades. - Ensuring that any anticipated OTC trades are pre-funded or have adequate credit facilities available. - Maintaining relationships with traders and institutional customers together with the Country teams and relationship managers. - Managing any OTC trade disputes. - Managing OTC Working Capital. - Ensure the Analysts and back office are providing timely settlement through well-established and tech-enabled processes. - Execution and Monitoring: - Execution of trades according to approved trading strategies. - Execution of OTC trades and counter-trades. - Execution of market counter-trades should matched counter-trades fall through. - Actively manage the Profit and Loss of the Nigerian OTC desk against P/L targets and risk limits. - Trading Strategy Development: - Give input into trading strategies for FX and Crypto assets, with a focus on risk management and maximising profitability. - Market Analysis: - Conduct in-depth analyses of digital asset markets to identify trends, opportunities, and potential risks. - Stay informed about market news, regulatory changes, and other factors affecting digital asset prices. - Collaborate with the Treasury team to incorporate any insights into decisions made across Luno. - Reporting and Documentation: - Ensure that Luno maintains accurate records of trades, P/L, risk, and performance metrics. - Generate regular reports for stakeholders, summarising trading activities, performance, and market insights. - Luno capacity build - Create high-level specifications for improvements to Luno’s Trading and Risk Systems. - Give input into development of automated solutions. - Evaluate and motivate for improvement of the risk frameworks and risk models in order to adapt to changing market dynamics. A little about you: - Minimum of 2 years of trading experience within a brokerage or sell-side OTC trading desk in crypto (preferred), FX, equities or derivatives in Nigeria. - Multi-country experience strongly preferred as there will be an opportunity to grow along with the Luno business. - Bachelor’s in Finance, Economics, Mathematics, Business Administration, Accounting or related discipline. - Derivatives arbitrage knowledge or experience would be a plus. - An advanced degree or professional qualification (CFA, CAIA, MBA) in a related field is beneficial. - Ability to adapt to a fast-paced and dynamic trading environment. - Compliance with regulatory standards and a commitment to ethical trading practices. - Strong attention to detail and accuracy in trade execution and documentation. - Excellent interpersonal and communication skills, a strong team player. - Friendly, transparent, articulate and driven to succeed. - A passion for crypto. Life at Luno: - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Plus the option to buy and sell up to 5 days leave - Improve body and mind, with excellent private medical insurance - Access to Learnably and our additional learning platforms for your personal and professional development - 6 months primary care-giver leave - Paw-ternity leave for your furry friend - Annual Inspiration Day in addition to your annual leave which increases based on your length of service! - A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts - Free lunch and snacks - 0 fees up to a certain amount with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Role Description We are seeking an individual freelancer (not an agency or BPO) based in Haiti to join our team as a Care Coordination Specialist. The specialist will support Haitian Creole-speaking members and caregivers through outbound calls, intake follow-ups, and new referral onboarding. This role is essential in reinforcing program expectations, confirming daily visits, addressing no-shows, and performing compliance follow-ups for at-risk members. All interactions must be documented in the CRM system, with SMS or WhatsApp follow-ups sent as appropriate. Key Responsibilities - Conduct outbound calls to Haitian Creole-speaking members and caregivers - Assist with intake follow-ups and new referral onboarding - Reinforce program expectations and visit schedules - Confirm daily visits and address no-shows - Perform compliance follow-ups for at-risk members - Document all interactions in the CRM system - Send SMS or WhatsApp follow-ups when appropriate Qualifications - Fluent in Haitian Creole, French, and English (verbal and written) - Prior experience in call center, customer service, or patient coordination roles - Comfortable with high call volumes and structured workflows - Strong communication and documentation skills Preferred Qualifications - Experience in healthcare, home care, or Medicaid-related programs - Familiarity with CRM systems - Experience working with remote teams Additional Preferences - Reliable and organized - Comfortable in a fast-paced, process-driven environment - Experience supporting underserved or diverse populations is a plus - Stable internet connection and a backup generator required Application Requirements - Submit resume - Provide contact information - Indicate expected salary range

• Lead, coach, and develop a team of Front Office Consultants delivering enterprise SaaS implementations for investment management firms • Foster a collaborative consulting culture rooted in ownership, knowledge sharing, transparency, and continuous learning • Oversee front office workstreams across multiple enterprise implementations to ensure high-quality, on-time delivery • Guide teams through complex implementation challenges while maintaining strong relationships with customer stakeholders • Ensure strong design and deployment of trading, portfolio management, compliance, and post-trade workflows • Collaborate closely with Project Management, Technical Consulting, Data Migration, Product, Engineering, and Customer Success teams to ensure seamless implementation execution • Establish and refine functional implementation standards, configuration practices, and reusable workflow templates • Strengthen forecasting, capacity planning, and utilization management across the consulting organization • Analyze delivery metrics and feedback to improve predictability, team effectiveness, and customer outcomes • Champion adoption of AI-powered tools such as OpenAI and Claude to enhance requirements gathering, workflow design, and implementation documentation • Identify opportunities to apply AI across solution design, compliance rule validation, reporting configuration, and knowledge management • Establish responsible AI usage practices that support secure and trusted customer engagements • Build trusted relationships with senior stakeholders including trading desks, portfolio managers, compliance leaders, and operations teams • Provide strategic guidance on workflow design, operating model alignment, and implementation sequencing • Communicate the value of Ridgeline’s front office capabilities to both technical and business audiences • Step in hands-on when needed to support critical milestones or complex deployment dynamics

• Serve as the first-point-of-contact for phone, email, web, and chat inquiries • Triage and convert incoming requests to determine priority, clinical risk, and required resolution path • Provide direct resolution for common issues (account access, system navigation, basic triage, educational) and escalate complex issues to L2/L3 Assignment Groups • Communicate clearly in high-stress situations; Manage user expectations and provide timely status updates • Maintain a high standard of customer service (empathy, clarity, accountability, follow-through) • Log all Cases accurately in a ticketing system (ServiceNow) with complete categorization, priority, and SLA targets • Provision user requests to create accounts, add, modify or delete user access to multiple systems or applications • Edit learning curriculums and send out training invites • Proactively monitor cases and ensure they receive continuous follow-up and extensive user support until resolution • Provide support for both pharma and vaccine-related systems including urgent temperature-excursion related requests • Act as a frontline Subject Matter Expert for a specific medication-related clinical system ensuring urgent support and timely action • Adhere to all established Key Performance Indicators including SLA compliance and User Satisfaction feedback